Announcement

Collapse

Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
See more
See less

UHD purchase not transferring into Vudu from MA

Collapse
X
Collapse
 
  • Page of 4
  • Filter
  • Time
  • Show
Clear All
new posts
Previous 1 2 3 4 template Next
    #16
    It's only been a month so far, that isn't that long is it?!?

    On a more serious note:

    MA support confirmed they are working with vudu to resolve this issue but did not have any estimate on when the fixed code would go live, just to keep waiting.

    Comment

      #17
      Any update on this? One thing that I've noticed is that when I buy a movie that I had previously purchased from Vudu from another provider in a higher quality, it still shows up in my transaction history on MA as being purchased from Vudu. The movie moves to the top of the transaction list and the quality is updated in MA, but the provider purchased from isn't updated in MA, at least not in the transaction history. I wonder if this is the cause of the problem: Vudu sees the new transaction as being a Vudu purchase, so it doesn't check the quality. This would also explain why Google updates the quality based on the new transaction.

      One way to test if this is the problem:
      Does anyone have something that they purchased originally on Google or iTunes in sd or hd, had transfer to Vudu through MA, and then could purchase in a higher quality from Google or itunes? If the higher quality transfers in that situation, it would seem to confirm that it is the transaction history bug that is causing the problem.

      Comment

        #18
        Where do you see transaction history for MA? Roku? It certainly does not show up on the MA website.

        Anyway...

        Best guess is that vudu is importing only the first ownership token for any content id, and not the highest quality version. All records needs to be checked and highest quality (not oldest or most recent..) imported.

        We know that quality changes are possible since there was a temporary downgrade of many MA titles from HD to SD last week then they were restored from SD to HD - but in that case MA was likely modifying the original records at the database level, so it remained as one record which updated the quality in vudu accordingly.

        Originally posted by Asdqqq View Post
        One way to test if this is the problem:
        Does anyone have something that they purchased originally on Google or iTunes in sd or hd, had transfer to Vudu through MA, and then could purchase in a higher quality from Google or itunes? If the higher quality transfers in that situation, it would seem to confirm that it is the transaction history bug that is causing the problem.
        This is not quite the same as what you are asking, but I redeemed a UHD code directly in MA but was only given HD quality which ported in to vudu. After going back and forth with MA customer service for a couple of weeks they added the UHD version. The UHD version never ported in to vudu, likely because vudu only sees the earlier record in HD quality.

        Not sure exactly why this issue would take 4+ weeks to fix, but hopefully it will be taken care of soon.

        Comment

          #19
          Originally posted by qazzaq View Post
          Where do you see transaction history for MA?
          On the MA iOS app, you can see the transaction history under the "More" tab. I think you can also see it the Android app in a similar place.

          Originally posted by qazzaq View Post
          This is not quite the same as what you are asking, but I redeemed a UHD code directly in MA but was only given HD quality which ported in to vudu. After going back and forth with MA customer service for a couple of weeks they added the UHD version. The UHD version never ported in to vudu, likely because vudu only sees the earlier record in HD quality.
          Thanks for this info. If you can look at your transaction history, what retailer is listed for those transactions? This would seem to indicate it's not just MA listing Vudu as the retailer that is the problem, but rather is Vudu looking only at the first transaction.

          Comment

            #20
            Originally posted by Asdqqq View Post
            If you can look at your transaction history, what retailer is listed for those transactions? This would seem to indicate it's not just MA listing Vudu as the retailer that is the problem, but rather is Vudu looking only at the first transaction.
            As far as I know there is no retailer associated when you redeem a code directly on Movies Anywhere or when Movies Anywhere support fixes/adds a title.

            I guess you could consider the retailer to be Movies Anywhere as that is considered the originating source.

            Comment

              #21
              Same here. I redeemed UHD version of Baby Driver in Movies Anywhere. It only shows HDX in Vudu.

              Comment

                #22
                Here is something that worked for me. I had a problem with the first Austin Powers movie because I already owned it in SD when the trilogy that I purchased was imported into VUDU. The VUDU rep deleted the movie in the hopes that it would port correctly. It didn't. It came right back as SD. I then decided to try something different. I went to my UV locker and deleted the first movie. The Proper HD version of Austin powers then ported. It seems as if you have to find the Locker, wherever it may be to force things to happen the right way. I still do not know if MA is at fault if you have a lower quality in your UV locker.

                Comment

                  #23
                  I hope Vudu is actually looking into this, because it can't just be an MA issue as mentioned. All my 4K purchases on Vudu over the weekend have updated elsewhere, including iTunes. Some of these movies I already had in 4K on iTunes, but they bumped to the top of my iTunes purchases anyway because it detected the 4K purchase at Vudu. Clearly MA is able to process upgrades fine elsewhere, so why is Vudu the exclusion? There's a lot of content I don't want to buy twice if I don't have to, especially if we redeem 4K content in Movies Anywhere that isn't yet supported in UHD on Vudu. We get HDX for now, but I doubt we'll get UHD quality when it's finally made available on Vudu unless there's a fix. If you can't support the content in 4K now, at least make sure we can get the content we purchase or redeem when Vudu actually does get HDR10 exclusive or Sony 4K movies.

                  Comment

                    #24
                    I also have this problem for iTunes purchases that are available on Vudu (when I already own HD thru Vudu).

                    Comment

                      #25
                      Is there any update yet? Been patiently waiting since October 15th for a fix...

                      I know things can take time but it has been 6 weeks... thank you.

                      Comment

                        #26
                        VUDU is actively selling 4k movies from Disney. They have the ability to take our money and give us the proper resolution. They claim that Disney controls how the codes that we enter are redeemed, but something else has got to be the motivator here and VUDU should honor a code just like real cash if it is valid. Disney does not want to take responsibility, MA is really just a rebrand of DMA and customers are quickly getting tired of the runaround. It is the same keychest system that was supposed to give everyone confidence and to bring more studios into the fold. So VUDU, the ball is really in your court and you have the power and the ability to change the scenario since movie collecting would not even be in the forefront if it weren't for your existence. Walmart and Disney are two very powerful empires which need not be the Grinch this Christmas, just give us great customer service and the proper redemption this holiday season.

                        Comment

                          #27
                          Is there any news on this?

                          There are several movies that I have UHD licenses for through MA, but then have the HD license through UV. On Vudu, I only have access to my HD UV license and it does not show ownership of the UHD versions. In the cases where I did not own the HD UV license, the UHD license transferred from MA to VUDU with no problem.

                          They work fine through other MA partners, but I'd like to keep using Vudu. Work with me here guys!

                          Comment

                            #28
                            I just received an email from MA stating the following:

                            In this case, VUDU wouldn't upgrade as titles purchases or redeemed directly on their service are not "upgradeable". The only way to upgrade a title on VUDU that was purchased or redeemed directly on VUDU is to purchase it again in the desired format.
                            Is this right? Is this the official Vudu policy?

                            Comment

                              #29
                              Originally posted by Asdqqq View Post
                              I just received an email from MA stating the following:

                              In this case, VUDU wouldn?t upgrade as titles purchases or redeemed directly on their service are not ?upgradeable?. The only way to upgrade a title on VUDU that was purchased or redeemed directly on VUDU is to purchase it again in the desired format.

                              Is this right? Is this the official Vudu policy?
                              That can?t be true. Titles upgrade elsewhere, and FelipeF at Vudu has said they are working on fixing this. It would make 0 sense for Vudu to not allow upgrades, they want people to join their service, not stop using it. Vudu, please comment on this, your loyal customers need an update on this.

                              Comment

                                #30
                                Originally posted by Asdqqq View Post
                                I just received an email from MA stating the following:

                                In this case, VUDU wouldn?t upgrade as titles purchases or redeemed directly on their service are not ?upgradeable?. The only way to upgrade a title on VUDU that was purchased or redeemed directly on VUDU is to purchase it again in the desired format.

                                Is this right? Is this the official Vudu policy?
                                This makes no sense, these are NOT upgrades.

                                However it happened, we now own UHD versions of movies in Movies Anywhere. That's the license we have, as is reflected in other services linked to Movies Anywhere. Vudu has an agreement with Movies Anywhere to be a Movies Anywhere license playback services. Just because they registered that we own the Ultraviolet HD version of a movie doesn't mean we can't also own the UHD version at Movies Anywhere, and having our Vudu account reflect access to the UHD copies isn't an upgrade to our Vudu account, it is just access to what we are supposed to have access to per their arrangement with Movies Anywhere.


                                ALSO...many of these Ultraviolet titles, I did not purchase or redeem them through Vudu. They were redeems at studio's sites, at myuv.com, through Fandangonow, and even some through Flixster...so again, this makes no sense.

                                Vudu needs to play back all my Movies Anywhere content the same way other Movies Anywhere services do, otherwise, why use it?

                                Comment

                                Previous 1 2 3 4 template Next
                                Working...
                                X