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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Latest Database Version

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    #31
    Re: Latest Database Version

    Check to make sure that your Network setting is set to "prioritize Vudu bandwdith." If you have it to the prioritize other traffic (I forget what the verbage is), then you will take a LONG time to download the updates and movies as the speeds are all cut in half...

    Comment

      #32
      Re: Latest Database Version

      Originally posted by jclem View Post
      Well, still no change. Guess I'll be calling Vudu when they open up this afternoon(my time).........
      By the way, last night I thought about renting a movie, but when I tried, it said "movie will be available in a few hours". In fact all movies told me that. Guess my box is messed up.
      Have you had a chance to actually buy/rent one movie? If yes, what was the ETA on the movie after about 30 seconds to 1 minute of download?

      Sometimes the prediction engine can be pessimistic (especially for new boxes where the history is scarce), but adjusts itself within 30 seconds to a minute of download. If you think you have enough bandwidth, it should adjust itself pretty quickly.

      Cheers,

      -- Greg

      Comment

        #33
        Re: Latest Database Version

        Well, "don't that beat all". Just got off the phone with Vudu. Out of all the 500 gazillion friggin routers out there, mine(the one supplied by RCN) happens to be incompatible with Vudu!!!! Vudu guy suggested I go to Best Buy and buy another one--Ya right!!! 3 days before Christmas?? I don't think so. I'm not going near the malls. Guess I'll just have to put vudu away for a while Perhaps this is the time to switch to Verizon Fios. Are their routers compatible??

        Comment

          #34
          Re: Latest Database Version

          I have an extra router that I am no longer using if you happen to be in the San Jose area. If so, send me a PM.

          Comment

            #35
            Re: Latest Database Version

            Originally posted by jclem View Post
            Well, "don't that beat all". Just got off the phone with Vudu. Out of all the 500 gazillion friggin routers out there, mine(the one supplied by RCN) happens to be incompatible with Vudu!!!! Vudu guy suggested I go to Best Buy and buy another one--Ya right!!! 3 days before Christmas?? I don't think so. I'm not going near the malls. Guess I'll just have to put vudu away for a while Perhaps this is the time to switch to Verizon Fios. Are their routers compatible??
            Hi jclem,

            Do you have 2 devices in your home, one router and one modem, or does your ISP give you an integrated "router/modem"?
            If it's the former, could you post the make/model for each of them? If it's the latter, it may be difficult to replace it (as it may be ISP specific). I wanted to check the status of your box right now but it appears it got disconnected a little while back.

            -- Greg

            Comment

              #36
              Re: Latest Database Version

              Originally posted by jclem View Post
              Well, "don't that beat all". Just got off the phone with Vudu. Out of all the 500 gazillion friggin routers out there, mine(the one supplied by RCN) happens to be incompatible with Vudu!!!! Vudu guy suggested I go to Best Buy and buy another one--Ya right!!! 3 days before Christmas?? I don't think so. I'm not going near the malls. Guess I'll just have to put vudu away for a while Perhaps this is the time to switch to Verizon Fios. Are their routers compatible??
              The Actiontec MI424WR is what Verizon provided me with when I added FIOS TV, and VUDU works fine, and before that when I just needed Internet access I used a regular router (Buffalo WBR-G54) running DD-WRT. What's the make and model of the router that wasn't working?

              Comment

                #37
                Re: Latest Database Version

                Originally posted by Greg View Post
                Hi jclem,

                Do you have 2 devices in your home, one router and one modem, or does your ISP give you an integrated "router/modem"?
                If it's the former, could you post the make/model for each of them? If it's the latter, it may be difficult to replace it (as it may be ISP specific). I wanted to check the status of your box right now but it appears it got disconnected a little while back.

                -- Greg
                Hi Greg, I just have one unit, Linksys WCG200. I disconnected vudu, but I will plug in back in, so you can check it out. Thanks

                Comment

                  #38
                  Re: Latest Database Version

                  Originally posted by jclem View Post
                  Hi Greg, I just have one unit, Linksys WCG200. I disconnected vudu, but I will plug in back in, so you can check it out. Thanks
                  Hi jclem,

                  Just took a look at your box, and it appears your router is interfering with the connections to the network.
                  There are a few common causes for this:
                  1) router settings that will be a tad too restrictive
                  or
                  2) router firmware not allowing enough connections

                  For #1, you could look into the configuration tabs in your router's firmware app. I downloaded the manual from the Linksys website, and it looks like you could start by temporarily disabling the "protection" features in the "Security" tab.
                  For #2, you could make sure that you are running the latest firmware (get it from the linksys website).

                  I'd try #2 first as it doesn't require you to "lower your shield".

                  Keep us posted about progress!

                  -- Greg

                  Comment

                    #39
                    Re: Latest Database Version

                    You should be able to buy your own cable modem from the store and a router to go with it. Most cable companies let you purchase your own hardware...

                    Comment

                      #40
                      Re: Latest Database Version

                      Originally posted by Greg View Post
                      Hi jclem,

                      Just took a look at your box, and it appears your router is interfering with the connections to the network.
                      There are a few common causes for this:
                      1) router settings that will be a tad too restrictive
                      or
                      2) router firmware not allowing enough connections

                      For #1, you could look into the configuration tabs in your router's firmware app. I downloaded the manual from the Linksys website, and it looks like you could start by temporarily disabling the "protection" features in the "Security" tab.
                      For #2, you could make sure that you are running the latest firmware (get it from the linksys website).

                      I'd try #2 first as it doesn't require you to "lower your shield".

                      Keep us posted about progress!

                      -- Greg

                      OK thanks, I'll start off with #2

                      Comment

                        #41
                        Re: Latest Database Version

                        Greg, Well I looked for another firmware and there didn't appear to be one. So, I stepped into the 'security' tab. There were about 50 or 60 areas to address most of which I didn't understand , but I did change a couple. I lowered the Security Level for this Zone to Medium(the lowest available) from med-high. Under Downloads, I disabled 'File download': Under Miscellaneous I disabled 'Allow Meta Refresh'. There were many under'.Net Framework' that were enabled but i didn't touch.
                        I obviously have no idea what i'm doing.
                        Maybe the few i changed will help??? Let me know. thanks, Joe

                        Comment

                          #42
                          Re: Latest Database Version

                          Originally posted by jclem View Post
                          Greg, Well I looked for another firmware and there didn't appear to be one. So, I stepped into the 'security' tab. There were about 50 or 60 areas to address most of which I didn't understand , but I did change a couple. I lowered the Security Level for this Zone to Medium(the lowest available) from med-high. Under Downloads, I disabled 'File download': Under Miscellaneous I disabled 'Allow Meta Refresh'. There were many under'.Net Framework' that were enabled but i didn't touch.
                          I obviously have no idea what i'm doing.
                          Maybe the few i changed will help??? Let me know. thanks, Joe
                          Hi Joe,

                          No luck... seems the box still isn't well connected.
                          You indicate more options than I find in the manual - maybe I'm not pulling the right manual, or not everything is documented .

                          One thing we can try is to use "Port triggering". See page 37 in your manual. You'd want to set the following fields:
                          Application: VUDU
                          Start Port: 8100 (for both triggered and forwarded range)
                          End Port: 8199 (for both triggered and forwarded range)
                          Protocol: UDP

                          Then click "Enable", and "Save settings".

                          Also:
                          Make sure there are no restrictions set (that you don't want) under the Access Restriction tab.
                          And under the "Security" tab, "Firewall", make sure the following isn't selected (only disable these temporarily while we troubleshoot):
                          - Firewall protection
                          - Block fragmented IP packets
                          - Portscan alert
                          - Block WAN requests
                          Remember to "Save settings".

                          If all of this doesn't work out for you I'm afraid I'll have to suggest going with different router/modem combo. - There's a few people here who will be happy to suggest some models (and some third party firmwares).

                          Let's see how this goes first! Good luck.

                          -- Greg

                          Comment

                            #43
                            Re: Latest Database Version

                            Originally posted by jclem View Post
                            Greg, Well I looked for another firmware and there didn't appear to be one. So, I stepped into the 'security' tab. There were about 50 or 60 areas to address most of which I didn't understand , but I did change a couple. I lowered the Security Level for this Zone to Medium(the lowest available) from med-high. Under Downloads, I disabled 'File download': Under Miscellaneous I disabled 'Allow Meta Refresh'. There were many under'.Net Framework' that were enabled but i didn't touch.
                            I obviously have no idea what i'm doing.
                            Maybe the few i changed will help??? Let me know. thanks, Joe
                            I think you want to "enable" as many things as possible. If you can figure out how to enable remote access to the router configuration, I'd be happy to try to log into it and figure it out for you. Sounds like the default config is clamped down way tight. Set a temporary admin password for the router. Then send me a PM with the password and your IP and when I can mess with it. Then I'll try to get in there and see if I can open things up a little.

                            If you don't want to do that, then that's fine, but I thought I'd offer.

                            Jon

                            Comment

                              #44
                              Re: Latest Database Version

                              Hey Jon and Greg,
                              I'm going to have to cry 'uncle'. I've spent hours farting around with linksys and internet options, firewalls, and finally spending time with the "help" dep't at RCN--getting me back online after I got myself knocked off and lost. The Linksys site gives me a blank page when I tried to open the manual online to find p37 to read about "port triggering". And I have absolutely NO idea how to even start to 'enable remote access'.
                              I really appreciate your efforts to help but I'm just too pc and router and internet dense to figure out what you guys are telling me to do. So much for my early Christmas present!!!!!
                              Maybe I can borrow a different router from a friend and see if that works. I don't want to buy one cuz I might switch to Fios. (Someone on this site said their fios router thing worked with vudu). Too many options to ponder, and it's time to put my toys on hold and get some others wrapped for the family.
                              Merry Christmas. I'll be back sometime. Thanks

                              Comment

                                #45
                                Re: Latest Database Version

                                Remember, you have a combined modem and router. You won't be able to just buy a new router. You will need to get both, a modem without a router, and a router without a modem.

                                Comment

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