Announcement

Collapse

Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
See more
See less

problem or annoying quirk???

Collapse
This topic is closed.
X
X
Collapse
 
  • Page of 2
  • Filter
  • Time
  • Show
Clear All
new posts
Previous 1 2 template Next
    #16
    Re: problem or annoying quirk???

    Originally posted by NA9D View Post
    The first update is the largest. With all the changes: ie - TV, Bourne flicks, etc. it's pretty much a fairly large update. After this it "should" go faster! I'm hoping there are some options soon that will increase update speeds.
    You are absolutely right. The update to the static database that included the 2 free Bourne HD movies took the longest by far. Any updates after that database can be downloaded in a matter of a couple hours as long as the connection to Vudu is good.
    Vudu Forum Moderator

    Comment

      #17
      Re: problem or annoying quirk???

      Originally posted by JohnA View Post
      You are absolutely right. The update to the static database that included the 2 free Bourne HD movies took the longest by far. Any updates after that database can be downloaded in a matter of a couple hours as long as the connection to Vudu is good.
      I understand the first update/initial loading will take the longest, but it should not take a week (and still not be done). this does not give the new buyer a feeling of confidence in the product. It does not wow them on the first use.

      Like suggested before, how about a priority in what gets updated first?
      • wish list items
      • the database headers
      • the free movies

      as you get more and more units out there to seed, an increased network usage for the first load would not hurt anything. Esp. in the off peak hours.
      Maybe if you want to keep the traffic light in the p2p area, make the first update come from the home servers???

      Just some thoughts on making the experience better.

      Comment

        #18
        Re: problem or annoying quirk???

        Originally posted by JohnA View Post
        Ok you are running the latest database and software release, however, your box only has about 88% of the heads for the movies in the database, which is why you see "coming soon". You're almost there. Another 24 hours should get you up to date.
        ok, so now it is 24hrs later...the unit was left untouched and the same titles are showing as coming soon...

        can you tell if it has gained in % ...?

        Comment

          #19
          Re: problem or annoying quirk???

          ok...so another 36 hrs past my last 24 hr update...

          i still show a few titles that should not be on this list. (or the headers have not come down yet?!?!)

          bring it on: in it to win it...says rent it on Jan 31. no buy it now option, and rental date is in the future...

          tv series firefly still has a show or two saying coming soon...

          so, why is this taking my box so long? or why is a title not avail showing as most watched?

          can someone confirm that my box is up to date???

          thanks

          Comment

            #20
            Re: problem or annoying quirk???

            That sounds about right. If it's giving you dates, then that's what you should see. As for the TV shows - there's a known bug where it shows as "coming soon" but is actually available. Go and try to buy the episode, you'll see that it's ready to purchase.

            Comment

              #21
              Re: problem or annoying quirk???

              Originally posted by NA9D View Post
              That sounds about right. If it's giving you dates, then that's what you should see. As for the TV shows - there's a known bug where it shows as "coming soon" but is actually available. Go and try to buy the episode, you'll see that it's ready to purchase.
              what sounds about right???

              10+ days to get the first database and headers (and bourne titles)...i was under the impression it would take 2-3 days...

              plus, a movie (bring it on) is showing in the most watched, yet it is only avail to buy on Jan 31??? <<bug issue???>>

              i did click on the tv show to get more info on it. it would only let me add it to the wish list...no buy or rent option.

              is it possible for them to remote check what i'm seeing? everyone must think i'm talking crazyness, but i'm just trying to do my part so the next person might/will have a better experience.

              Comment

                #22
                Re: problem or annoying quirk???

                Originally posted by dg900rr View Post
                what sounds about right???

                10+ days to get the first database and headers (and bourne titles)...i was under the impression it would take 2-3 days...

                plus, a movie (bring it on) is showing in the most watched, yet it is only avail to buy on Jan 31??? <<bug issue???>>

                i did click on the tv show to get more info on it. it would only let me add it to the wish list...no buy or rent option.

                is it possible for them to remote check what i'm seeing? everyone must think i'm talking crazyness, but i'm just trying to do my part so the next person might/will have a better experience.
                Yes they can remotely validate your box. If you provide your system id. Its on the label on the bottom and starts with 0x. Also you can contact their support department:

                http://supports.vudu.com/contact.php
                Mon-Fri 8am - 6pm (Pacific Time)
                Sat-Sun 8am -5pm (Pacific Time)
                Last edited by MaxH; 08-24-2008, 12:06 PM. Reason: remove phone #

                Comment

                  #23
                  Re: problem or annoying quirk???

                  Originally posted by dg900rr View Post
                  what sounds about right???

                  10+ days to get the first database and headers (and bourne titles)...i was under the impression it would take 2-3 days...

                  plus, a movie (bring it on) is showing in the most watched, yet it is only avail to buy on Jan 31??? <<bug issue???>>

                  i did click on the tv show to get more info on it. it would only let me add it to the wish list...no buy or rent option.

                  is it possible for them to remote check what i'm seeing? everyone must think i'm talking crazyness, but i'm just trying to do my part so the next person might/will have a better experience.
                  What it sounds like is that you may have discovered a bug in the "Most Watched" routine. If the movie says it is available to Buy on Jan 31st, then that's not something needing a database update. It shouldn't be in "Most Watched" however. We'll have to look into this...

                  As for the Firefly episode bug, it's possible that it isn't available yet. I'm not sure which episodes of Firefly are available yet and if all episodes have been released. I'll check on my end.
                  Last edited by NA9D; 01-07-2008, 05:35 AM.

                  Comment

                    #24
                    Re: problem or annoying quirk???

                    thanks guys.

                    will call CS in a few...are they 24/7 or 9-5(cali time)?

                    Comment

                      #25
                      Re: problem or annoying quirk???

                      Vudu Customer Support:

                      http://supports.vudu.com/contact.php
                      Mon-Fri 8am - 6pm (Pacific Time)
                      Sat-Sun 8am -5pm (Pacific Time)
                      Last edited by MaxH; 08-24-2008, 12:05 PM. Reason: removed phone #

                      Comment

                        #26
                        Re: problem or annoying quirk???

                        ok, so it seems a new database has been pushed (14:1437) and all of my issues have disappeared.


                        mods. you can lock this up if you want.
                        thanks.
                        another happy user.

                        Comment

                          #27
                          Re: problem or annoying quirk???

                          Glad to hear that you are all set....enjoy the VUDU.

                          Comment

                          Previous 1 2 template Next
                          Working...
                          X