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CinemaNow and Rovi launch beta at home D2D service

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  • Guest's Avatar
    Guest replied
    Re: CinemaNow and Rovi launch beta at home D2D service

    This thread has been closed. We appreciate everyone's contribution to this discussion. We hope to keep the forums centered on all things VUDU and UV.

    Leave a comment:


  • rdodolak
    replied
    Re: CinemaNow and Rovi launch beta at home D2D service

    Originally posted by ktjensen View Post
    is CinemaNow and Rovi available as channels on the ROKU box? Like VUDU is? I know that FLIXSTER is a channel, but it does not play movies.

    Asking because I wish to play movies via the ROKU and can do that via the VUDU channel.
    Currently, CinemaNow isn't available as a Channel on the Roku.

    Leave a comment:


  • Jared
    replied
    Re: CinemaNow and Rovi launch beta at home D2D service

    This is pretty cool. I converted five movies. The only issue is I converted the unrated version of Knocked Up and it gave me the theatrical version.

    Leave a comment:


  • ktjensen
    replied
    Re: CinemaNow and Rovi launch beta at home D2D service

    is CinemaNow and Rovi available as channels on the ROKU box? Like VUDU is? I know that FLIXSTER is a channel, but it does not play movies.

    Asking because I wish to play movies via the ROKU and can do that via the VUDU channel.

    Leave a comment:


  • Kocheese99
    replied
    Re: CinemaNow and Rovi launch beta at home D2D service

    They sent me a free HD code for a movie. Not quite what I want for a $25 code so I might push it a little. Anyone try to add credit in the last two days? I tried 3 days ago and it came up $0

    Leave a comment:


  • JRBTempe
    replied
    Re: CinemaNow and Rovi launch beta at home D2D service

    +1 for having lost all of my CinemaNow store credit as of last Friday night.

    I've sent two different emails to support and a brief chat with them yesterday offered little more than the tired old "We're working on it"... but jeez, how long can it really take?

    Leave a comment:


  • D2DGUY
    replied
    Re: CinemaNow and Rovi launch beta at home D2D service

    Are you on the PC or Mac?



    Originally posted by LuzRinggold View Post
    We were trying to use their D2D service for two movies on their list. Both "Jeremiah Johnson" and "Ghost Rider: Spirit of Vengeance" are on their list and their Rovi program read both DVDs just fine and showed the correct titles. However, I got a message saying that they were not available for D2D.

    I entered a ticket multiple times because they kept closing them. Finally someone took the time to read and see that these movies ARE on their list and they said "Your issue has been escalated to our technical department please allow 24-48 hours to get a response."

    About 3 weeks later, and without any response from them of course, I just happened to try it again to see if it would work. I was excited because I was able to finally convert "Ghost Rider: Spirit of Vengeance". Then when I inserted "Jeremiah Johnson" it still wouldn't work.

    So I updated my support ticket and thanked them for fixing one of the movies and I let them know that Jeremiah Johnson still doesn't work. They contacted me asking me to reinstall the software and I told them that they just needed to do whatever they did to fix Ghost Rider to Jeremiah Johnson.

    Finally, they close the ticket again with the following response again..."We apologize for the inconvenience you are presenting, unfortunately that title is not available to convert to D2D, again we apologize for any inconveniences this might cause."

    The movie "Jeremiah Johnson" STILL appears on their list of available titles for disc-to-digital.

    They have taken the time in the past to help us with another problem and to answer our questions. So far we haven't seen any service really wanting to step forward with great customer support and customer care.

    Leave a comment:


  • Ruinit
    replied
    Re: CinemaNow and Rovi launch beta at home D2D service

    Originally posted by ydkjman View Post
    I'm going to put my name down as having lost my credit. I put in a support ticket for it last night. Interested to see how long it takes for the to respond.
    I just got off a live chat with them and he said the engineers were still working on it. But I got a response from my ticket that said. They are so lame.

    Response:
    Thanks for reaching us with your queries. We apologize for the inconvenience you are experiencing. Please try the following:
    Log out and clear browser cache and try again. -Try another browser (IE8+, Firefox, Chrome).- Login to My Account and verify the Store Credit.

    Leave a comment:


  • ydkjman
    replied
    Re: CinemaNow and Rovi launch beta at home D2D service

    I'm going to put my name down as having lost my credit. I put in a support ticket for it last night. Interested to see how long it takes for the to respond.

    Leave a comment:


  • Ruinit
    replied
    Re: CinemaNow and Rovi launch beta at home D2D service

    48 Hours later and Cinemanow still has not returned my credit balance where it is supposed to be. Still sitting at 0 with no answers from their crappy support people.

    Leave a comment:


  • James_S
    replied
    Re: CinemaNow and Rovi launch beta at home D2D service

    Originally posted by rdodolak View Post
    Figured out the issue. The coupon code was good for a free HD movie however since my CC on file was expired it wouldn't apply the coupon. After updating my CC info the coupon worked without a hitch.

    Good to know!

    I had credits that were lost too and they gave me a coupon code. But I've never had a credit card on file, so I'll go test it out now.

    I have 2 coupon code for 2 different issues, but they are the same code. So we'll see if both of them work.

    UPDATE: Well I updated my card, and tried to add a movie and nothing. Although it was for Skyfall, So maybe it's only good on older releases.
    Last edited by James_S; 03-04-2013, 09:32 AM. Reason: Added More Info

    Leave a comment:


  • rdodolak
    replied
    Re: CinemaNow and Rovi launch beta at home D2D service

    Originally posted by rdodolak View Post
    They gave me a credit for a free HD movie as well. Did you ever get it to work? I can't figure out if it's for a free rental or purchase. Every rental I've tried states the coupon is not eligible on that title. When trying it on a purchase nothing happens. Go figure.
    Figured out the issue. The coupon code was good for a free HD movie however since my CC on file was expired it wouldn't apply the coupon. After updating my CC info the coupon worked without a hitch.

    Leave a comment:


  • madmod20061
    replied
    Re: CinemaNow and Rovi launch beta at home D2D service

    Originally posted by Fred65 View Post
    I bought two movies last week that were UV and they never showed up in my locker or on Vudu. I opened a ticket to question why that happened, and the other issue I had with them was that when I tried to convert a movie in the
    d2d, I got the message that I had to link my account. The problem was that I was linked. It opened my UV account and it showed that I was linked. I started a live chat t resolve the issues, and I got bumped to tier 2 support. I was supposed to get an email yesterday, but what a surprise, Nothing appeared. Has anyone else had this issue this week besides me?
    I had the same problem with 5 movies. It took them 6 weeks but they finally sent me 5 hd credit codes on Thursday.

    Leave a comment:


  • Fred65
    replied
    Re: CinemaNow and Rovi launch beta at home D2D service

    I bought two movies last week that were UV and they never showed up in my locker or on Vudu. I opened a ticket to question why that happened, and the other issue I had with them was that when I tried to convert a movie in the
    d2d, I got the message that I had to link my account. The problem was that I was linked. It opened my UV account and it showed that I was linked. I started a live chat t resolve the issues, and I got bumped to tier 2 support. I was supposed to get an email yesterday, but what a surprise, Nothing appeared. Has anyone else had this issue this week besides me?

    Leave a comment:


  • echopulse
    replied
    Re: CinemaNow and Rovi launch beta at home D2D service

    I lost about $40 in credits, but I noticed it yesterday afternoon!

    Leave a comment:

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