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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Disc to Digital Title List

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    #241
    Re: Direct-to-Digital list and other utilities (Error Tracker, Redemption Log)

    Hi, I'm new to this forum and just signed up for a UV and Vudu account to take part in the 50% off promo currently going on and seem to have run into my first hiccup. Hopefully some here will be able to offer suggestions or recommendations on how to resolve it.

    I initially started upgrading a bunch of DVDs to HDX and had a bunch in my cart. As the number of titles started to grow I realized that it might be more cost effective to just buy a BD drive and do a straight BD to HDX conversion for less than half the price of upgrading DVD to HDX, especially since I have most of the titles on BD already and will be using the BD drive for other things (to archive my personal data) and not only for D2D.

    I just got my BD drive and deleted the SD to HDX upgrades that I had in my cart and then started re-adding the titles to my cart directly from the BDs. The drive and Vudu were able to read the discs and identify the titles and versions correctly and the Vudu to Go app gave me the option to purchase the HDX version for $2 (before the 50% promo). Great.

    However, when I add the HDX version to my cart and check my cart, what shows up in my cart is the SD version and the source is identified as the DVD version. This happened for all the titles that I previously had the SD to HDX upgrade in my cart. However, when I try a new title that I didn't have in my cart previously, directly from the BD, the title and version are read correctly AND the correct version (HDX) is put in my cart.

    Does anyone know why the SD version of the previously added titles keep showing in my cart? I suspect it has something to do with those titles having been in my cart previously as SD to HDX. Even though I deleted and re-added directly from the BDs, it looks like the Vudu to Go app has some kind of memory and is reverting it back to the DVD source. Note, in my cart the Vudu copies show up as SD, not the HDX that I originally upgraded to from the DVD, so it seems to remember the source material and then apply the straight conversion (vs. upgrade) to that.

    Is there anyway to clear the memory of the app? Or is there any way to fix this?

    I suppose I could go through with the purchase first and then contact CS for a post-purchase fix, but would prefer to fix the problem pre-purchase. However, since the promo is about to expire I'm a little nervous about time frame of how quickly CS would be able to resolve this.

    Thanks!
    Michael

    Comment

      #242
      Re: Direct-to-Digital list and other utilities (Error Tracker, Redemption Log)

      michaeljoo
      I've noticed that when I remove an item from my cart in Vudu-to-Go, it stays in my in-store D2D cart. There seems to be some crossover issues with the VTG cart and the in-store D2D cart.

      Go to this link:
      http://www.vudu.com/disctodigital

      Sign in, and check the cart. You may see the SD titles sitting there. If so, delete them, exit the page, fire up Vudu-to-Go, and try again. I'm not 100% certain that this will work, but it's a shot...

      Comment

        #243
        Re: Direct-to-Digital list and other utilities (Error Tracker, Redemption Log)

        Stepbrother Unrated is now available in HDX. Previously only available in SD. This is as of yesterday.

        Comment

          #244
          Re: Direct-to-Digital list and other utilities (Error Tracker, Redemption Log)

          Originally posted by mrhappi79 View Post
          Stepbrother Unrated is now available in HDX. Previously only available in SD. This is as of yesterday.
          That's good to hear. I was going to upgrade it last week and noticed it was SD only.

          Comment

            #245
            Re: Direct-to-Digital list and other utilities (Error Tracker, Redemption Log)

            As of today, no new titles found since 8/13.

            I've never posted a meme in my life (which I don't think this is), but this is almost exactly how I feel everyday when I check for updates:



            I think it's time another studio joined the UV party...

            Comment

              #246
              Re: Direct-to-Digital list and other utilities (Error Tracker, Redemption Log)

              Originally posted by FattyMoBookyButt View Post
              As of today, no new titles found since 8/13.

              I think it's time another studio joined the UV party...
              Patience brother.

              you and I both know, lightning will strike. Not if it will, but when.

              Comment

                #247
                Re: Direct-to-Digital list and other utilities (Error Tracker, Redemption Log)

                The D2D new product division staff were all on vacation!

                -- John

                Comment

                  #248
                  Re: Direct-to-Digital list and other utilities (Error Tracker, Redemption Log)

                  Originally posted by wildside View Post
                  The D2D new product division staff were all on vacation!

                  -- John
                  Well if they weren't on vacation, they will be now since it's a holiday weekend...

                  Comment

                    #249
                    Re: Direct-to-Digital list and other utilities (Error Tracker, Redemption Log)

                    Originally posted by JayJB View Post
                    michaeljoo
                    I've noticed that when I remove an item from my cart in Vudu-to-Go, it stays in my in-store D2D cart. There seems to be some crossover issues with the VTG cart and the in-store D2D cart.

                    Go to this link:
                    http://www.vudu.com/disctodigital

                    Sign in, and check the cart. You may see the SD titles sitting there. If so, delete them, exit the page, fire up Vudu-to-Go, and try again. I'm not 100% certain that this will work, but it's a shot...
                    If you can't get your in-store list to even show up to add or remove and print what's the solution for that ?

                    Comment

                      #250
                      Re: Direct-to-Digital list and other utilities (Error Tracker, Redemption Log)

                      Originally posted by ydkjman View Post
                      If you can't get your in-store list to even show up to add or remove and print what's the solution for that ?
                      I wish I knew and not even Vudu knows how to solve it for now.

                      Comment

                        #251
                        Re: Direct-to-Digital list and other utilities (Error Tracker, Redemption Log)

                        Originally posted by lujan View Post
                        I wish I knew and not even Vudu knows how to solve it for now.

                        So doing the in-store option is pretty much out of the question ?

                        What if you were to go into the store and have them just kill what ever is still on the list? Do you think that might reset it back on the Vudu site ?

                        Comment

                          #252
                          Re: Direct-to-Digital list and other utilities (Error Tracker, Redemption Log)

                          Originally posted by ydkjman View Post
                          So doing the in-store option is pretty much out of the question ?

                          What if you were to go into the store and have them just kill what ever is still on the list? Do you think that might reset it back on the Vudu site ?
                          There shouldn't be anything on the list because the last time was when I bought 48 using the store D2D. Also, the tech support people have told me that they've cleared the list over and over now but it didn't solve the problem.

                          Comment

                            #253
                            Re: Direct-to-Digital list and other utilities (Error Tracker, Redemption Log)

                            Set up a second Vudu account linked to the same master Ultraviolet account. All the D2D titles you redeem on the new account will show up in both Vudu accounts. That sounds like the only workaround if Vudu can't fix your main account.

                            -- John

                            Comment

                              #254
                              Re: Direct-to-Digital list and other utilities (Error Tracker, Redemption Log)

                              I'm noticing some new stuff:

                              The Tingler (Vincent Price) - now available in HDX
                              They Came to Cordura - now available in HDX

                              -- John

                              Comment

                                #255
                                Re: Direct-to-Digital list and other utilities (Error Tracker, Redemption Log)

                                Originally posted by ydkjman View Post
                                So doing the in-store option is pretty much out of the question ?

                                What if you were to go into the store and have them just kill what ever is still on the list? Do you think that might reset it back on the Vudu site ?
                                you do not need a pre-populated list to do in-store. You can show up cold with physical discs and fill out a form at the photo counter.

                                Comment

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