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No Response from Vudu on my case ?

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    No Response from Vudu on my case ?

    I opended a case with Vudu regarding my digital copy of "IP MAN". They responded and asked me to send pictures showing this, that and the other, which I did back on 4/8. It's now 4/16 and I still haven't heard anything. What's going on Vudu?

    #2
    Re: No Response from Vudu on my case ?

    Originally posted by RobertG View Post
    I opended a case with Vudu regarding my digital copy of "IP MAN". They responded and asked me to send pictures showing this, that and the other, which I did back on 4/8. It's now 4/16 and I still haven't heard anything. What's going on Vudu?
    I've found that I have to keep calling and calling because they won't respond until you actually call.

    Comment


      #3
      Re: No Response from Vudu on my case ?

      Originally posted by lujan View Post
      I've found that I have to keep calling and calling because they won't respond until you actually call.
      Do you have that number? I looked around the sight but all I could find is there email support. I was hoping Dan or one of the other moderators would see my post and take a look at my case, but since that hasn't happended I guess I'll try calling.

      Comment


        #4
        Re: No Response from Vudu on my case ?

        Originally posted by RobertG View Post
        Do you have that number? I looked around the sight but all I could find is there email support. I was hoping Dan or one of the other moderators would see my post and take a look at my case, but since that hasn't happended I guess I'll try calling.
        I'm having someone look into your case. You should have a response real soon.

        Comment


          #5
          Re: No Response from Vudu on my case ?

          Originally posted by RobertG View Post
          Do you have that number? I looked around the sight but all I could find is there email support. I was hoping Dan or one of the other moderators would see my post and take a look at my case, but since that hasn't happended I guess I'll try calling.
          Support 888-554-8838

          Comment


            #6
            Re: No Response from Vudu on my case ?

            Originally posted by FelipeF View Post
            I'm having someone look into your case. You should have a response real soon.
            Thanks Felipe! And Grey ghost.....just in case...

            Comment


              #7
              Re: No Response from Vudu on my case ?

              Man that was fast!! Thanks Felipe, I finally got my "IP MAN" upgraded to HDX!! I sent "Regina" a thank you email back and asked her to take a look at "Lawless" as I had the same issue with that movie a while back. Hopefully that one can be fixed as well.

              Comment


                #8
                Re: No Response from Vudu on my case ?

                Originally posted by RobertG View Post
                Man that was fast!! Thanks Felipe, I finally got my "IP MAN" upgraded to HDX!! I sent "Regina" a thank you email back and asked her to take a look at "Lawless" as I had the same issue with that movie a while back. Hopefully that one can be fixed as well.
                Glad it all worked out!

                Comment


                  #9
                  Re: No Response from Vudu on my case ?

                  Originally posted by RobertG View Post
                  Man that was fast!! Thanks Felipe, I finally got my "IP MAN" upgraded to HDX!! I sent "Regina" a thank you email back and asked her to take a look at "Lawless" as I had the same issue with that movie a while back. Hopefully that one can be fixed as well.
                  I had the same problem with Lawless and Vudu basically said "prove to us that you were supposed to get HD". Oh Well. Maybe you'll have better luck.

                  Comment


                    #10
                    Re: No Response from Vudu on my case ?

                    I finally got my Lawless upgraded too!! Thank you Felipe & Regina!!

                    You can close this thread now if you want, again THANK YOU!

                    Comment

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