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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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Error reading DVD disc.

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  • Blurayfan
    replied
    Re: Error reading DVD disc.

    Originally posted by Mattumanu View Post
    ISO Mounting software. You mean like Virtualbox? I use it to run other operating systems in a Virtual Machine. Is that what you're talking about?
    ISO mounting software is used to load images of CDs, DVDs, and Blu-rays. When the ISO image is loaded windows and other programs see it as being a real disc.

    Leave a comment:

  • Mattumanu
    replied
    Re: Error reading DVD disc.

    ISO Mounting software. You mean like Virtualbox? I use it to run other operating systems in a Virtual Machine. Is that what you're talking about?

    Leave a comment:

  • Blurayfan
    replied
    Re: Error reading DVD disc.

    Originally posted by LocN View Post
    Blurayfan: you are the man! Thank you very much for great deal of time to reproduce and confirm the issue. This is a tough one to triage and fix.

    LLN
    Thanks...
    I hope the developer is able to use this info to help resolve the issue.

    Leave a comment:

  • lostinva
    replied
    Re: Error reading DVD disc.

    Originally posted by Blurayfan View Post
    I don't know if others have the same type of setup or not. However I had this error to with the latest VUDUToGo. After troubleshooting the issue for a few days I have fixed my system. In my case the computer drive controller was setup in RAID mode. Changing the controller setting to AHCI now allows my system to convert DVDs again. If any other users have the same settings this may fix the issue. However doing this windows will not load without a re-install. I discovered this resolution last night but spent the day verifying I could reproduce the error and correct it with changing that setting. I have been able to verify it for this system. Dell XPS 7100, Windows 8 Pro 64Bit, LG BH08LS20 Blu-ray Writer.
    It's possible to switch to AHCI without a re-install. IIRC, it's basically just a couple registry changes you must make prior to changing the mode in BIOS. Had to do this a couple years ago to get my eSATA box working correctly.

    Leave a comment:

  • LocN
    replied
    Re: Error reading DVD disc.

    Originally posted by Blurayfan View Post
    I don't know if others have the same type of setup or not. However I had this error to with the latest VUDUToGo. After troubleshooting the issue for a few days I have fixed my system. In my case the computer drive controller was setup in RAID mode. Changing the controller setting to AHCI now allows my system to convert DVDs again. If any other users have the same settings this may fix the issue. However doing this windows will not load without a re-install. I discovered this resolution last night but spent the day verifying I could reproduce the error and correct it with changing that setting. I have been able to verify it for this system. Dell XPS 7100, Windows 8 Pro 64Bit, LG BH08LS20 Blu-ray Writer.
    Blurayfan: you are the man! Thank you very much for great deal of time to reproduce and confirm the issue. This is a tough one to triage and fix.

    LLN

    Leave a comment:

  • Blurayfan
    replied
    Re: Error reading DVD disc.

    I don't know if others have the same type of setup or not. However I had this error to with the latest VUDUToGo. After troubleshooting the issue for a few days I have fixed my system. In my case the computer drive controller was setup in RAID mode. Changing the controller setting to AHCI now allows my system to convert DVDs again. If any other users have the same settings this may fix the issue. However doing this windows will not load without a re-install. I discovered this resolution last night but spent the day verifying I could reproduce the error and correct it with changing that setting. I have been able to verify it for this system. Dell XPS 7100, Windows 8 Pro 64Bit, LG BH08LS20 Blu-ray Writer.

    Leave a comment:

  • LocN
    replied
    Re: Error reading DVD disc.

    Originally posted by dswallow View Post
    I have noticed when I'm using a VPN to the internet the Blu-ray detection always reports a communication error. Turning it off and just going direct through my local cable ISP fixes that. There's no difference in the behavior of a regular DVD.
    "communication error" is different problem with "read error". The 1st one may relate to network connection/VPN/routing ... The second one is the drive/driver/setup.

    LLN

    Leave a comment:

  • dswallow
    replied
    Re: Error reading DVD disc.

    Originally posted by rdodolak View Post
    Both of you have Win8 ... could that be the common thread?
    Except that I also Windows 8 on my laptop, which works fine... well, other than the nuisance of having to use the software eject feature and manually refreshing the drives to get VUDUToGo to recognize a disc change most of the time.

    Leave a comment:

  • rdodolak
    replied
    Re: Error reading DVD disc.

    Both of you have Win8 ... could that be the common thread?

    Leave a comment:

  • dswallow
    replied
    Re: Error reading DVD disc.

    I seem to basically have the same issue. Nothing I've done helps. Uninstalling/reinstalling AIR, Flash, and VUDUToGo made no difference. I have no ISO's mounted, and really other than Windows 8 itself, nothing that could even mount an ISO installed. And no region-free software installed. The drive is region 1, and as I mentioned in the other thread also has been updated to the latest firmware (it's an LG BH12LS38 model).

    I have noticed when I'm using a VPN to the internet the Blu-ray detection always reports a communication error. Turning it off and just going direct through my local cable ISP fixes that. There's no difference in the behavior of a regular DVD.

    Leave a comment:

  • LocN
    replied
    Re: Error reading DVD disc.

    Originally posted by bickelk View Post
    I verified the DVD drive region is "1" and I doubt I have region free software or ISO mounted software. Therefore, LocN's solution didn't help me. I also tried the other solution listed above - although I haven't sent in any dxdiag info - and still no luck.

    I will try a different computer and drive next. Fingers crossed.
    We know we put in the restriction for encryption and that causes some PC just can't convert any DVD. However we couldn't really see what the problem is and how to fix it. When it happens it's on that drive only. Right now we can only have workaround to use external drive but would love to have a reproducible case and the cause.

    LLN

    Leave a comment:

  • bickelk
    replied
    Re: Error reading DVD disc.

    Originally posted by rdodolak View Post
    You should be able to view the properties of the drive in question. I know in Win7, from Windows Explorer, you can right click on the drive and select Properties, select the Hardware tab, select your drive and click Properties, in the popup window there is a DVD Region tab which should show the "Current Region".

    In terms of region free software or ISO mounted software, unless you specifically installed these yourself then you shouldn't have to worry about those being an issue.
    I verified the DVD drive region is "1" and I doubt I have region free software or ISO mounted software. Therefore, LocN's solution didn't help me. I also tried the other solution listed above - although I haven't sent in any dxdiag info - and still no luck.

    I will try a different computer and drive next. Fingers crossed.

    Leave a comment:

  • rdodolak
    replied
    Re: Error reading DVD disc.

    Originally posted by bickelk View Post
    How do I go about checking these three items? I'm using a U.S. laptop with Win 8. I presume the DVD should already be set to region 1. I don't know how to check for region free software, nor ISO mounted software.
    You should be able to view the properties of the drive in question. I know in Win7, from Windows Explorer, you can right click on the drive and select Properties, select the Hardware tab, select your drive and click Properties, in the popup window there is a DVD Region tab which should show the "Current Region".

    In terms of region free software or ISO mounted software, unless you specifically installed these yourself then you shouldn't have to worry about those being an issue.

    Leave a comment:

  • bickelk
    replied
    Re: Error reading DVD disc.

    Originally posted by LocN View Post
    Please make sure:
    - you don't have any ISO mounted software at the time VUDU to Go running
    - turn off region free software
    - Set your DVD drive to have region 1 if possible.
    LLN
    How do I go about checking these three items? I'm using a U.S. laptop with Win 8. I presume the DVD should already be set to region 1. I don't know how to check for region free software, nor ISO mounted software.

    Leave a comment:

  • LocN
    replied
    Re: Error reading DVD disc.

    Originally posted by quackman View Post
    The solution that worked for me was to use an external DVD drive. I was having the same error message with all my DVDs. Luckily for me, I have an external drive that I just plugged into the USB port and it worked. But, of course, this solution is only effective if you have an external drive!
    In order to go public we have implemented the encryption protection which would prohibit any ISO mount, or region free software. That restriction somehow is too strict for some DVD drive.

    Please make sure:
    - you don't have any ISO mounted software at the time VUDU to Go running
    - turn off region free software
    - Set your DVD drive to have region 1 if possible.

    Fortunately it can work around with an external USB in the case that your internal DVD drive firmware has some region modification.

    We are really sorry for the inconvenience that may cause but there is some rule that we must follow in order to open it to public.

    LLN

    Leave a comment:

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