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Problems with Ultraviolet locker and collections more the 1000 movies/TV

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    #16
    Re: Problems with Ultraviolet locker and collections more the 1000 movies/TV

    Originally posted by MoWeb View Post
    I don't think it's because of the blu ray's. I would agree with that but the software doesn't do DVD's very well either. Every DVD that I've tried which doesn't work with the Vudu app is at least read correctly with the Cinemanow and Flixster apps. This works even if they're not eligible for conversion at those services. I just don't understand how Vudu can have an excellent staff, website, and collection of movies/TV shows but can't make the app work or correct some of the reported failures.
    Unfortunately, all the companies mentioned use third-party providers to identify content. It's my guess that Gracenote's database is the problem and to get things fixed Vudu has to submit the info to them. Also, that without a Database update from the third-party no new titles or corrections can be made. Not to say new D2D titles can't be added without an update to the Gracenote DB, but it must be a title for which we would previously have gotten the 'This title xxxx is not eligible for Disc to Digital' message, not a 'can not be verified' message. I hope it is the third-party problem, more than a Vudu staff problem, though sometimes I get the feeling that Vudu may be understaffed.

    Comment

      #17
      Re: Problems with Ultraviolet locker and collections more the 1000 movies/TV

      Originally posted by Speedaddict81 View Post
      Unfortunately, all the companies mentioned use third-party providers to identify content. It's my guess that Gracenote's database is the problem and to get things fixed Vudu has to submit the info to them. Also, that without a Database update from the third-party no new titles or corrections can be made. Not to say new D2D titles can't be added without an update to the Gracenote DB, but it must be a title for which we would previously have gotten the 'This title xxxx is not eligible for Disc to Digital' message, not a 'can not be verified' message. I hope it is the third-party problem, more than a Vudu staff problem, though sometimes I get the feeling that Vudu may be understaffed.
      I don't think it's Vudu staffing. I've contacted them on several occasions and each time the response time was very reasonable and they have always solved my problems to my satisfaction. Maybe it's time to tell Gracenote get it in gear or ditch them.

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        #18
        Re: Problems with Ultraviolet locker and collections more the 1000 movies/TV

        The rovi system seems to be great at identifying discs. Maybe vudu could even buy it, it's for sale.

        Comment

          #19
          Re: Problems with Ultraviolet locker and collections more the 1000 movies/TV

          Originally posted by Speedaddict81 View Post
          though sometimes I get the feeling that Vudu may be understaffed.
          I did a thread about two months ago that had a link to open positions at Vudu. They were on a hiring binge.

          The thread was deleted by the moderator. Not sure why.

          Anyway, like any company dealing with success, they have some growing pains. Once one of these seasoned iVoD programmers is hired, it takes awhile for them to be incorporated into the teams.

          Comment

            #20
            Re: Problems with Ultraviolet locker and collections more the 1000 movies/TV

            Originally posted by Walter-S_North_Carolina View Post
            The thread was deleted by the moderator. Not sure why.
            We have had the same thing happen to us on numerous occasions! It seems that asking questions that make them feel a little uncomfortable will cause them to just delete the thread or post without any explanation. Avoiding questions instead of trying to answer them is very poor customer service and causes distrust or at the least uncertainty.

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              #21
              Re: Problems with Ultraviolet locker and collections more the 1000 movies/TV

              I don't even bother with Flixster anymore, aside from when I have to redeem a UV code on their site(and even that can be a chore). Their app takes forever to load and on those rare occasions it does successfully pull up my collection, it crashes 90% of the time I try to play a movie.

              Cinemanow is a little bit better. The site is useless in terms of loading my entire collection, but the app is a lot quicker and actually allows me to play movies most of the time(but not TV shows unfortunately). The video quality is vastly inferior to VUDU though. The real problem I have with them is their search feature doesn't work. You can pull up the title, but it doesn't show whether or not you own it.

              VUDU is by far the gold standard. The only real complaints I've had with them are the wrong aspect ratio for some movies, the lack of certain UV titles being available on their site(which is improving with Shameless and Person of Interest recently being added), and limiting our available devices on an account to only 5(which I think they've said is demanded by the studios, not them).

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                #22
                Re: Problems with Ultraviolet locker and collections more the 1000 movies/TV

                Originally posted by Adam_ME View Post
                and limiting our available devices on an account to only 5(which I think they've said is demanded by the studios, not them).
                You know this is just crap! Who else has such a low limit, not amazon, m-go, netflix, etc etc etc

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                  #23
                  Re: Problems with Ultraviolet locker and collections more the 1000 movies/TV

                  The others limit the number of simultaneous streams. Same effect.

                  Comment

                    #24
                    Re: Problems with Ultraviolet locker and collections more the 1000 movies/TV

                    Originally posted by Walter-S_North_Carolina View Post
                    The others limit the number of simultaneous streams. Same effect.
                    Yes, but a limited number of streams makes sense. Five streams simultaneously is a perfectly logical limit, whereas 5 devices is just a good way to annoy people and lose business. IMHO

                    Comment

                      #25
                      Re: Problems with Ultraviolet locker and collections more the 1000 movies/TV

                      Originally posted by Ruinit View Post
                      You know this is just crap! Who else has such a low limit, not amazon, m-go, netflix, etc etc etc
                      Originally posted by Speedaddict81 View Post
                      Yes, but a limited number of streams makes sense. Five streams simultaneously is a perfectly logical limit, whereas 5 devices is just a good way to annoy people and lose business. IMHO
                      You will eventually hit a device limit elsewhere. Even Amazon has one but it's around 20 I believe. Every time I changed a ROM on my Android phone it added as a new device. After I hit the limit I was asked to remove one in order to add one. Vudu's limit is just ridiculously low I agree.

                      Comment

                        #26
                        Re: Problems with Ultraviolet locker and collections more the 1000 movies/TV

                        Originally posted by MoWeb View Post
                        You will eventually hit a device limit elsewhere. Even Amazon has one but it's around 20 I believe. Every time I changed a ROM on my Android phone it added as a new device. After I hit the limit I was asked to remove one in order to add one. Vudu's limit is just ridiculously low I agree.
                        Stream limit I would agree with no problem but device limit is stupid at 5. I have a large home it has 8+ tv's one even by a pool/hot tub area. My kids all have tv's in their rooms with xbox or ps3's then there's the tablets, roku's, pc's etc. I'll say it again 5 devices is stupid in this age of connectivity. I can go on any device and watch amazon if they ever go UV that will be my service of choice.

                        Comment

                          #27
                          Re: Problems with Ultraviolet locker and collections more the 1000 movies/TV

                          Originally posted by Ruinit View Post
                          Stream limit I would agree with no problem but device limit is stupid at 5. I have a large home it has 8+ tv's one even by a pool/hot tub area. My kids all have tv's in their rooms with xbox or ps3's then there's the tablets, roku's, pc's etc. I'll say it again 5 devices is stupid in this age of connectivity. I can go on any device and watch amazon if they ever go UV that will be my service of choice.
                          8+ TV's WOW, I only have 3 no larger than 37". I guess if you have a house with a pool and hot tub that shouldn't be surprising.

                          I agree if Amazon ever goes UV then Vudu may be my second choice for streaming. They could also handle my collection with no problem. I don't think they will ever do it because they want you to lock you into their ecosystem ala Apple.

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                            #28
                            Re: Problems with Ultraviolet locker and collections more the 1000 movies/TV

                            Originally posted by Ruinit View Post
                            Stream limit I would agree with no problem but device limit is stupid at 5. I have a large home it has 8+ tv's one even by a pool/hot tub area. My kids all have tv's in their rooms with xbox or ps3's then there's the tablets, roku's, pc's etc. I'll say it again 5 devices is stupid in this age of connectivity. I can go on any device and watch amazon if they ever go UV that will be my service of choice.
                            We have updated the device limit to 8. You should see this in place immediately.

                            Comment

                              #29
                              Re: Problems with Ultraviolet locker and collections more the 1000 movies/TV

                              Originally posted by DanielH View Post
                              We have updated the device limit to 8. You should see this in place immediately.
                              That's very nice! Now I won't have to keep deactivating and then reactivating devices so much.

                              Comment

                                #30
                                Re: Problems with Ultraviolet locker and collections more the 1000 movies/TV

                                Originally posted by DanielH View Post
                                We have updated the device limit to 8. You should see this in place immediately.
                                8 huh I guess I should have said I had 12 tv's lol Still a good start!!

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