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Missing Pacific Rim UV Code?

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    Missing Pacific Rim UV Code?

    Let me start by saying that I have purchased dozens of Blu movies and redeemed the codes so I feel as if i have a pretty good grasp on the system. I purchased Pacific Rim at Walmart last evening (Blu ray+DVD+Ultraviolet Digital HD). It clearly states it comes with UV on the case and also has a sticker on the front also confirming as such. Lo and behold, I open the disc and there is no code on the inside. Am i losing my mind? Could this have been a manufacturer error?

    I tried contacting WB directly and they said they cant help me without a code. LOL- That's why i was contacting them!!! There is no code!!!

    Could I have overlooked it? Is it not on a piece of paper inside of the case like all others?

    Am I going to need to take it back to my local Walmart and get a replacement?

    Thanks guys.

    -Matty

    #2
    Re: Missing Pacific Rim UV Code?

    Originally posted by MattyJames View Post
    Let me start by saying that I have purchased dozens of Blu movies and redeemed the codes so I feel as if i have a pretty good grasp on the system. I purchased Pacific Rim at Walmart last evening (Blu ray+DVD+Ultraviolet Digital HD). It clearly states it comes with UV on the case and also has a sticker on the front also confirming as such. Lo and behold, I open the disc and there is no code on the inside. Am i losing my mind? Could this have been a manufacturer error?

    I tried contacting WB directly and they said they cant help me without a code. LOL- That's why i was contacting them!!! There is no code!!!

    Could I have overlooked it? Is it not on a piece of paper inside of the case like all others?

    Am I going to need to take it back to my local Walmart and get a replacement?

    Thanks guys.

    -Matty
    On the 3D version, it was just the normal slip of paper with the UV code. I had to go to Flixster to redeem it. If I were in your situation, I'd go back to Walmart.

    Comment


      #3
      Re: Missing Pacific Rim UV Code?

      I had this happen once and Flixster CS fixed it for me. I usually go to them first for any UV problems because they are the only UV related service that has been consistently helpful. They asked me for a picture of the receipt and discs. 15 minutes later they added it to my account manually. I'm sure Walmart would accept a physical return as well.

      Comment


        #4
        Re: Missing Pacific Rim UV Code?

        Originally posted by replica145 View Post
        I had this happen once and Flixster CS fixed it for me. I usually go to them first for any UV problems because they are the only UV related service that has been consistently helpful. They asked me for a picture of the receipt and discs. 15 minutes later they added it to my account manually. I'm sure Walmart would accept a physical return as well.
        I would say the same. I've had Flixster resolve a problem for me just as fast once.

        Worst case as you say Walmart would process an Exchange for "defective" title for the SAME title, inside of returns policy. I probably just wouldnt say it's missing the slip of paper. They might be fine with it, but it might be more heading going through I need a manager approval for that one.

        Comment


          #5
          Re: Missing Pacific Rim UV Code?

          Originally posted by MattyJames View Post
          Let me start by saying that I have purchased dozens of Blu movies and redeemed the codes so I feel as if i have a pretty good grasp on the system. I purchased Pacific Rim at Walmart last evening (Blu ray+DVD+Ultraviolet Digital HD). It clearly states it comes with UV on the case and also has a sticker on the front also confirming as such. Lo and behold, I open the disc and there is no code on the inside. Am i losing my mind? Could this have been a manufacturer error?

          I tried contacting WB directly and they said they cant help me without a code. LOL- That's why i was contacting them!!! There is no code!!!

          Could I have overlooked it? Is it not on a piece of paper inside of the case like all others?

          Am I going to need to take it back to my local Walmart and get a replacement?

          Thanks guys.

          -Matty
          Hi Matty,

          We should be able to help with this, could you send me a private message with your email address? We may need to gather a little information first.
          Dan H.
          VUDU QA

          Comment


            #6
            Re: Missing Pacific Rim UV Code?

            Thanks for all of the responses...

            Dan - PM coming

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