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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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In-Home D2D Bugs - Movie not recognized / Mapping Issues

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    #481
    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

    The Incredible Hulk (Universal blu-ray 025195041331) seems to be recognized as a DVD however choosing the HDX option at $5 gets an error that the format is invalid.

    Comment

      #482
      Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

      Im having the following issues:
      Meet Joe Black DVD coming up as the Jackal
      Gattaca Special Edition DVD Unable to verify
      Patch Adams Collector's Edition DVD Unable To verify

      These have not worked since day 1. Please fix

      Comment

        #483
        Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

        Still having the following problems, plus a few new ones.
        • 3 Extremes ("Saam gaang yi") (2004) - DVD Title Not Detected!
        • American Pie 2 (2001) (Theatrical) - DVD Title Incorrectly Detected as Unrated!
        • Apocalypse Now (Redux) - Blu-ray Title only detected as the Theatrical but the Blu-ray contains both versions! (Did NOT have a Blu-ray option for Redux to report!)
        • The Eye (2008) (Remake) - DVD Title Not Detected!
        • The Eye (2008) (Remake) - DVD Title Not Detected on Both Sides! (I have two different releases for this same movie for some reason. One is a single sided disc, the other is two sided. None of them work.)
        • Fast Five (2011) (Theatrical) - DVD Title only detected as the Extended Cut but the DVD contains both versions!
        • Fast Five (2011) (Theatrical) - Blu-ray Title only detected as the Extended Cut but the Blu-ray contains both versions! (I have this on DVD and Blu-ray and neither worked.)
        • Jennifer's Body (2009) (Unrated) - DVD Title Incorrectly Detected as Theatrical!
        • Return of the Fly (1959) - DVD Title Incorrectly Detected as The Fly on BOTH sides of the disc but the DVD contains both The Fly on one side and Return of the Fly on the other side!
        • Return of the Fly (1959) - DVD Title Not Detected! (I have two copies of this. One with The Fly on the reverse side and this one. Neither worked.)
        • House on Haunted Hill (1959) (Original) - DVD Title Not Detected! (Disc also contains The Last Man on Earth which is not yet available for D2D.)
        • Knocked Up (Theatrical) - DVD Title Incorrectly Detected as Unrated!
        • Mission: Impossible III - Blu-ray Incorrectly Detected DVD!
        • Monty Python: And Now for Something Completely Different (1971) - DVD "There was a problem while verifying this disc."
        • Muppets: It's a Very Merry Muppet Christmas Movie (TV Movie) (2002) - DVD Title Not Detected!
        • Muppets: It's a Very Merry Muppet Christmas Movie (TV Movie) (2002) - DVD Title Not Detected! (We have two copies of this for some reason. It looks like one is distributed by MGM, the other by Universal.)
        • Natural Born Killers (Director's Cut) - DVD Title Incorrectly Detected as Theatrical! - Would NOT let me report because I already have the Theatrical version!
        • Planet of the Apes: Battle for the Planet of the Apes (1973) - DVD Title Not Detected!
        • She's Out of Control (1989) - DVD Title Not Detected!
        • Shrek: The Musical - DVD Title Not Detected!
        • Underworld (Unrated) - Blu-ray Title Incorrectly Detected as DVD Theatrical!
        • Wrong Turn 5 (Unrated) - DVD Title Incorrectly Detected as Theatrical!

        Comment

          #484
          Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

          GoodFellas (disc 2 of 8 83929 25531 3) - Blu-ray recognized as DVD. Other 2 movies in this set (The Departed & The Aviator) properly recognized as Blu-ray.

          Comment

            #485
            Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

            Originally posted by mackn View Post
            Still having the following problems, plus a few new ones.
            • Underworld (Unrated) - Blu-ray Title Incorrectly Detected as DVD Theatrical!
            I believe Underworld (Unrated) is another mistaken listing on Vudu and d2d (Like Alien Vs Predator: Requiem Unrated). Both versions are actually the theatrical version based on the run times (122 minutes each).

            Comment

              #486
              Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

              They Live (826663136586) is not recognized when I insert the BD.

              Comment

                #487
                Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                Not sure if this was added but it comes up as unable to verify.

                - Tron Legacy (2010) Blu-Ray

                Comment

                  #488
                  Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                  Originally posted by DanielH View Post
                  The UPC won't change much. Could you send me your account email address in a PM?
                  Would it be helpful to post the actual disc ID's? I assume the software is looking at, not the UPC which of course isn't on the disc and one UPC can have multiple disc ID's over time.

                  Comment

                    #489
                    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                    Originally posted by ybloc View Post
                    If I register The Shining as SD now (HDX button redeems as SD) will it automatically be converted to HDX or should I wait?
                    As noted you should wait as what you buy is what you get. Note that you'll have to go to http://www.vudu.com/disc_to_digital.html to delete out the DVD version keeps on file after you delete it out of the cart. If you don't do that, every time you try to add the HDX version, you'll see it as DVD in the cart.

                    Comment

                      #490
                      Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                      G.I. Joe Retaliation

                      Comment

                        #491
                        Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                        Originally posted by CBrown View Post
                        Would it be helpful to post the actual disc ID's? I assume the software is looking at, not the UPC which of course isn't on the disc and one UPC can have multiple disc ID's over time.
                        How do you propose getting the disc ID?

                        Comment

                          #492
                          Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                          Originally posted by rdodolak View Post
                          How do you propose getting the disc ID?
                          There are various DVD and Blu-ray cataloging systems that have a method of generating a disc ID. For DVD's, there's a standard function for it and that can be cross-matched with Rovi. I don't know off hand what Gracenote uses. Blu-ray is a different matter. My Movies and DVD Profiler use same standard function for DVD, but have proprietary solutions for Blu-ray and HD DVD.

                          Even if you use such software to get a disc ID, it isn't necessarily something that VUDU can use.

                          Comment

                            #493
                            Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                            Originally posted by lostinva View Post
                            There are various DVD and Blu-ray cataloging systems that have a method of generating a disc ID. For DVD's, there's a standard function for it and that can be cross-matched with Rovi. I don't know off hand what Gracenote uses. Blu-ray is a different matter. My Movies and DVD Profiler use same standard function for DVD, but have proprietary solutions for Blu-ray and HD DVD.

                            Even if you use such software to get a disc ID, it isn't necessarily something that VUDU can use.
                            That's the issue, not all methods of generating a disc ID are equal.

                            We could always post the output from the GN TOCGEN tool but I'm not sure what good that might do. Of course the gnsdk_tocgen.dll used by inhomed2d.exe has a build date of 2013-05-05 12:42-0700 and is a prerelease version.

                            Comment

                              #494
                              Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                              Good points on not knowing what they are using. When I've had to deal with studios on a replacement disc swap, they wanted the ID off the inner ring of the disc but I don't know if that information is on the disc information. Could be a suggestion then, to have the support teams ask the devs to add the feature to the app of an option of being to display the disk information they need to determine the problem area. Though that wouldn't help on the disks that the app can't read (though everything else can).
                              Just trying to think of ways for our posts to be more useful than a title name as even if they did try to address a title, it doesn't mean it is the same one you are having issues with.

                              Comment

                                #495
                                Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                                Originally posted by CBrown View Post
                                Good points on not knowing what they are using. Could be a suggestion then, to have the support teams ask the devs to add the feature to the app of an option of being to display the disk information they need to determine the problem area. Though that wouldn't help on the disks that the app can't read (though everything else can).
                                Just trying to think of ways for our posts to be more useful than a title name as even if they did try to address a title, it doesn't mean it is the same one you are having issues with.
                                What's interesting is the inhomedvd.exe (TOCGEN) app can read the discs even if the V2G has a problem verifying a disc. I'm curious how Vudu is using this executable and associated dll.

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