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In-Home D2D Bugs - Movie not recognized / Mapping Issues

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    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

    Originally posted by KC48FAN View Post
    All movies are blu ray unless noted in parenthesis.

    The following MOVIES are unable to identify this disc:

    BAD TEACHER:UNRATED (UPC: 043396385740)
    BIG MOMMA'S HOUSE (BIG MOMMA'S HOUSE 1 & 2 UPC: 024543730996)
    BIG MOMMA'S HOUSE 2 (BIG MOMMA'S HOUSE 1 & 2 UPC: 024543730996)
    BROKEN ARROW (UPC: 024543414377)
    BROKEN CITY (UPC: 024543832645)
    CASINO (UPC: 025195045643)
    FRANTIC (THRILLER DOUBLE FEATURE W/ PRESUMED INNOCENT UPC: 883929106370)
    FRIGHT NIGHT 2: NEW BLOOD UNRATED (DVD) UPC: 024543864301
    GHOSTBUSTERS (UPC: 043396249462)
    GRUMPIER OLD MEN (COMEDY DOUBLE FEATURE W/ GRUMPY OLD MEN UPC: 883929106387)
    GRUMPY OLD MEN (COMEDY DOUBLE FEATURE W/ GRUMPIER OLD MEN UPC: 883929106387)
    HOLLOW MAN (DOUBLE FEATURE W/ HOLLOW MAN 2 UPC: 683904631039)
    HOLLOW MAN 2 (DOUBLE FEATURE W/ HOLLOW MAN UPC: 683904631039)
    HOLLYWOOD HOMICIDE (DOUBLE FEATURE W/ HUDSON HAWK UPC: 683904631091)
    JACKASS 3 UNRATED (DVD) (UPC: 097363559542)
    KILL THE IRISHMAN (UPC: 013132219899)
    MACHETE (UPC: 024543718482)
    MAD MAX BEYOND THUNDERDOME (MAD MAX TRILOGY UPC: 883929266661)
    MELTDOWN (DVD) (UPC: 043396065949)
    NEXT OF KIN (UPC: 883929239597)
    NO STRINGS ATTACHED (UPC: 097361439242)
    ROAD TRIP (UPC: 883929300792)
    SCARFACE (UPC: 025192107238)
    SET UP (UPC: 031398142287)
    SEVEN (UPC: 794043144530)
    STEALTH (DOUBLE FEATURE W/ VERTICAL LIMIT UPC: 683904631183)
    STREET KINGS (DVD) (UPC: 024543527503)
    THE CRAFT (UPC: 043396265301)
    THE EAGLE (UPC: 025192108396)
    THE LAST BOY SCOUT (ACTION DOUBLE FEATURE W/ LAST MAN STANDING UPC: 883929118694)
    THE PROPHECY 3: THE ASCENT (THE PROPHECY: THE COMPLETE COLLECTION UPC: 096009042011)
    THE ROAD WARRIOR (MAD MAX TRILOGY UPC: 883929266661)
    TIGERLAND (UPC: 024543711599)
    TRANSFORMERS: DARK OF THE MOON (UPC: 097361445540)
    VERTICAL LIMIT (DOUBLE FEATURE W/ STEALTH UPC: 683904631183)

    The following MOVIES There was an/a error/problem while verifying this disc:

    BEDAZZLED (UPC:013132606064)
    FATHER'S DAY (DVD) (TRIPLE FEATURE W/ FORGET PARIS, MY GIANT UPC: 012569750531)
    HOW THE WEST WAS WON (TRIPLE FEATURE W/ THE SEARCHERS, THE WILD BUNCH UPC: 883929231607)
    JOURNEY 2: THE MYSTERIOUS ISLAND (UPC: 794043157936)
    LIFE (DVD) (EDDIE MURPHY 4-MOVIE SPOTLIGHT SERIES ON DISC W/ BOWFINGER UPC: 025192201073)
    LIFE OF PI (UPC: 024543838319)
    MISS CONGENIALITY (COMEDY DOUBLE FEATURE W/ MISS CONGENIALITY 2 UPC: 883929106356)
    MISS CONGENIALITY 2 (COMEDY DOUBLE FEATURE W/ MISS CONGENIALITY UPC: 883929106356)
    PREDATOR 2 (UPC: 024543589112)
    SNATCH (DVD) (UPC: 043396015661)

    The following MOVIES were read as DVD'S:

    ANCHORMAN: THE LEGEND OF RON BURGUNDY UNRATED (UPC: 097361314242)
    *BACKDRAFT (UPC: 025192108044)
    *ENEMY AT THE GATES (UPC: 097361429144)
    *GOODFELLAS (UPC: 883929095971)
    THE 40-YEAR-OLD VIRGIN UNRATED (UPC: 025195045841)
    *THE INCREDIBLE HULK (UPC: 025195041331)
    *THE ISLAND (UPC: 883929301973)
    *TRUE GRIT (1969) (UPC: 097360829341)

    *I received this message while trying to convert to HDX "ERROR SETTING DESIRED CONVERSION QUALITY, PLEASE TRY AGAIN" but if I selected SD it would actually put HDX in the cart.

    The following MOVIES were read as wrong discs:

    MISSION IMPOSSIBLE (MISSION: IMPOSSIBLE: ULTIMATE MISSIONS COLLECTION UPC: 5051368205038) = MISSION IMPOSSIBLE: III
    PASSENGER 57 (UPC: 883929291298) = GREEN LANTERN: FIRST FLIGHT
    THE LEGEND OF ZORRO (UPC: 043396227347)= THE MASK OF ZORRO

    JET LI'S CONTRACT KILLER (UPC: 043396065994) says disc not eligible for D2D but is listed as available.
    I have forwarded this information to the content team to see if we can fix these titles.

    Comment


      Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

      Originally posted by cchapman1701 View Post
      All of the following are reading as DVD rather than Blu-ray:

      Batman (1989)
      Batman & Robin
      Field of Dreams
      Hulk
      The Incredible Hulk
      Sleepy Hollow
      Van Helsing
      Watchmen (though it is the Director's Cut so that may be the issue)

      In addition, the Blu-rays of Blues Brothers 2000 and The Shadow are not recognized at all.

      Thanks!
      I have forwarded your information to the content team.

      Comment


        Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

        I am still having trouble with all of the following: (I have reported the corrections in the D2D app for all of theses except where noted.)
        • 3 Extremes ("Saam gaang yi") (2004) - DVD "Unable to recognize this disc" "Please type the name..."
        • The A-Team (Theatrical) - DVD Title only detected as Unrated Extended Cut but the DVD contains both versions!
        • American Pie 2 (2001) (Theatrical) - DVD Title Incorrectly Detected as Unrated!
        • American Reunion (2012) (Theatrical) - Blu-ray Title only detected as DVD Unrated but the Blu-ray contains both versions! - When I reported the correction, it told me, "This disc is not eligible for Disc to Digital" - However, it IS eligible as far as i know!
        • American Reunion (2012) (Theatrical) - DVD Title only detected as Unrated but the DVD contains both versions!
        • American Wedding (2003) (Theatrical) - DVD Title Incorrectly Detected as Unrated!
        • Apocalypse Now (Redux) - Blu-ray Title only detected as the Theatrical but the Blu-ray contains both versions! - Did NOT have a Blu-ray option for Redux to report!
        • The Eye (2008) (Remake) - DVD "Unable to recognize this disc" "Please type the name..."
        • The Eye (2008) (Remake) - DVD "Unable to recognize this disc" "Please type the name..." on Both Sides!
        • Fantastic Four: Rise of the Silver Surfer (2007) - DVD "There was a problem while verifying this disc."
        • Fast Five (2011) (Theatrical) - DVD Title only detected as the Extended Cut but the DVD contains both versions!
        • Fast Five (2011) (Theatrical) - Blu-ray Title only detected as the Extended Cut but the Blu-ray contains both versions!
        • Jackass: The Movie (2002) (Unrated) - DVD Title Incorrectly Detected as Theatrical! (Also, the Theatrical version seems to only be available in SD!)
        • Jackass Number Two (2006) (Unrated) - DVD Title Incorrectly Detected as Theatrical! - When I reported the correction, it told me, "This disc is not eligible for Disc to Digital" - However, it IS eligible as far as i know!
        • Jackass Number Two (2006) (Unrated) - "This disc is not eligible for Disc to Digital" - However, it IS eligible as far as i know!
        • Jackass 3 (Theatrical) - DVD Title only detected as the Unrated but the DVD contains both versions!
        • Jennifer's Body (2009) (Unrated) - DVD Title Incorrectly Detected as Theatrical but the DVD contains both versions!
        • Return of the Fly (1959) - DVD Title Incorrectly Detected as The Fly on BOTH sides of the disc but the DVD contains both The Fly on one side and Return of the Fly on the other side!
        • Return of the Fly (1959) - DVD "Unable to recognize this disc" "Please type the name..."
        • House on Haunted Hill (1959) (Original) - DVD Title Not Detected! (Disc also contains The Last Man on Earth which is not yet available for D2D.)
        • Knocked Up (Theatrical) - DVD Title Incorrectly Detected as Unrated!
        • Monty Python: And Now for Something Completely Different (1971) - DVD "There was a problem while verifying this disc."
        • Muppets: It's a Very Merry Muppet Christmas Movie (2002) - DVD "Unable to recognize this disc" "Please type the name..."
        • Muppets: It's a Very Merry Muppet Christmas Movie (2002) - DVD "Unable to recognize this disc" "Please type the name..."
        • Natural Born Killers (Director's Cut) - DVD Title Incorrectly Detected as Theatrical! - Would NOT let me report since I already have the Theatrical version!
        • Planet of the Apes: Battle for the Planet of the Apes (1973) - DVD "Unable to recognize this disc" "Please type the name..."
        • She's Out of Control (1989) - DVD "Unable to recognize this disc" "Please type the name..."
        • Shrek: The Musical - DVD "Unable to recognize this disc" "Please type the name..."
        • There's Something About Mary (Extended Edition) - DVD Title Incorrectly Detected as Theatrical! (Both discs) - Would NOT let me report since I already have the Theatrical version!
        • Underworld (Unrated) - Blu-ray Title Incorrectly Detected as DVD Theatrical!
        • Wrong Turn 5 (Unrated) - DVD Title Incorrectly Detected as Theatrical!
        • Your Highness (Theatrical) - Blu-ray Title only detected as Unrated but the Blu-ray contains both versions! - Would NOT let me report since I already have the Unrated version!
        • Your Highness (Theatrical) - DVD Title only detected as Unrated but the DVD contains both versions! - Would NOT let me report since I already have the Unrated version!


        Theses are really starting to add up. I have a couple duplicate movies. In those cases I tested each and still managed to have problems.

        Will UPCs help? If so, i can add them. Thank you!

        Comment


          Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

          I know this program is in beta, but this is insane how many titles are detected incorrectly. Maybe I'm just getting very unlucky on my choices but this is crazy. At least before, Vudu would do support tickets to change titles to the proper format and edition. Now that you don't, it makes this a major pain to have to wait until they are fixed before i checkout with them.

          I know some movies are only available in SD even when doing D2D from Blu-ray. I have some of these in my cart at the moment but i'm reluctant to buy them yet. When this is the case, can I file a support ticket if HDX is added for them later so I can get upgraded to HDX for free? If so, I'll buy them now. If not, I'll just wait on them. I ask because I know you used to be able to file a ticket for a title that was incorrect because of it recognizing the wrong format (DVD vs. Blu-ray) or edition, (Theatrical, Unrated, etc.) and now it seems you guys won't do that even with photos.

          Comment


            Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

            We do not upgrade SD to HDX for free, contrary to popular belief. I will forward your information over to the content team to see if they can help.

            Comment


              Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

              Originally posted by FelipeF View Post
              We do not upgrade SD to HDX for free, contrary to popular belief. I will forward your information over to the content team to see if they can help.
              Ok, thank you. Do you need my account info?

              It's too bad Vudu doesn't do this anymore. When a Blu-ray was only recognized as a DVD it was so much easier to just send a photo to support and get it upgraded. Now we have to wait days or weeks (sometimes a fix never comes) to have it fixed before we can do D2D on the affected titles.

              Does Vudu still at least change a title from one version to another on those mistakes when it's not an SD to HDX issues? For example, when a Director's Cut is incorrectly recognized as Theatrical, etc.

              Comment


                Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                I previously reported a "Blu-ray recognized as DVD" issue on GoodFellas in this thread; so did someone else. Now, when I insert the disc it initially reads as a Blu-ray and offers an HDX upgrade; but when I click the HDX button it goes into my cart as an SD upgrade from the DVD. Uninstalling VuduToGo, rebooting & reinstalling does NOT resolve the problem. Is there some tempfile and/or registry entry that has to be deleted before my disc will be properly recognized by VuduToGo?

                Comment


                  Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                  Originally posted by RBBrittain View Post
                  I previously reported a "Blu-ray recognized as DVD" issue on GoodFellas in this thread; so did someone else. Now, when I insert the disc it initially reads as a Blu-ray and offers an HDX upgrade; but when I click the HDX button it goes into my cart as an SD upgrade from the DVD. Uninstalling VuduToGo, rebooting & reinstalling does NOT resolve the problem. Is there some tempfile and/or registry entry that has to be deleted before my disc will be properly recognized by VuduToGo?
                  Make sure it doesn't show up in your in store D2D cart.

                  http://www.vudu.com/disc_to_digital.html

                  Comment


                    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                    Originally posted by rdodolak View Post
                    Make sure it doesn't show up in your in store D2D cart.

                    http://www.vudu.com/disc_to_digital.html
                    Thought of that on my own some hours later. Had to "add" it from the in-store D2D page in HDX, only to have it show up in SD. Once I deleted it there, it added to VuduToGo in HDX as it should. Adding other titles now.

                    EDIT: Found other mismatches while adding more titles:
                    * Cleopatra (1963, Blu-ray, 02454377459): Disc not identified; reported in app (both BDs used)
                    * The Fugitive (1993, Blu-ray, 883929330966): Disc not identified; reported in app (2013 remaster)
                    * Barbarella (1968, Blu-ray, 097361466446): Blu-ray identified as DVD (yes, this time I did delete it from the in-store cart )
                    * Alien Anthology (1979-97, Blu-ray, 5039036044776 -- UK set, but discs identical to original U.S. set): Disc 1, containing original Alien (1979), identifies solely as theatrical cut of that film. The other 5 discs, including both bonus discs, correctly allow you to choose between theatrical & director's/alternate cuts of all four films (set includes both cuts of each film). And yes, I cleared out the in-store cart again.
                    Last edited by RBBrittain; 03-09-2014, 01:58 AM. Reason: Expand

                    Comment


                      Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                      fellow movie collectors, please pay attention to who the movie comes from, if it comes mgm, Disney, marvel, or any of the companies that they own, the movie is not going to work for d2d, use your resources like the d2d list if it does not come up in the list it will not work, also most newer movies from 2013 till now don't work as well, in that case you need to go to Walmart or just wait till it reads. everyone complains about the same movies for a reason... read the pages in these couple threads and you will see that your title has been posted about multiple times already, also there is different presses of movies too, some work some don't....so before you complain please do a little homework or research. im not trying to upset anyone, but we all have movies that don't read or isn't eligible, its not vudus fault Disney, mgm are not with them yet....

                      Comment


                        Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                        EL MARIACHI & DESPERADO Double Feature (Blu-ray UPC #043396367739) = Unable to identify this disc
                        HOLLOW MAN & HOLLOW MAN 2 Double Feature (Blu-ray UPC #683904631039) = Unable to identify this disc

                        Comment


                          Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                          Confirmed fixed: Clockwork Orange Blu Ray, and Ghostbusters Blu

                          Still waiting on these fixes (all Blu Rays):
                          Grease
                          Jerry Maguire
                          Westworld
                          Superman the Movie (from Anthology)
                          Superman II Donner Cut (from Anthology)

                          Comment


                            Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                            Unable to identify disc:

                            BLU RAY:
                            ANY WHICH WAY YOU CAN (2-Movie Collection w/ EVERY WHICH WAY BUT LOOSE UPC: 883929183302)
                            THE MARINE 3: HOMEFRONT (UPC: 024543829386)

                            Reads as wrong movie:
                            SCARFACE (UPC: 025192107238) reads as old Scarface (1932) not (1983) version

                            CONFIRMED FIXES:
                            BAD TEACHER:UNRATED (UPC: 043396385740)
                            BIG MOMMA'S HOUSE (BIG MOMMA'S HOUSE 1 & 2 UPC: 024543730996)
                            BIG MOMMA'S HOUSE 2 (BIG MOMMA'S HOUSE 1 & 2 UPC: 024543730996)
                            BROKEN ARROW (UPC: 024543414377)
                            BROKEN CITY (UPC: 024543832645)
                            CASINO (UPC: 025195045643)
                            FRANTIC (THRILLER DOUBLE FEATURE W/ PRESUMED INNOCENT UPC: 883929106370) both Frantic and Presumed Innocent show up
                            FRIGHT NIGHT 2: NEW BLOOD UNRATED (DVD) UPC: 024543864301
                            GHOSTBUSTERS (UPC: 043396249462)
                            GRUMPIER OLD MEN (COMEDY DOUBLE FEATURE W/ GRUMPY OLD MEN UPC: 883929106387)
                            GRUMPY OLD MEN (COMEDY DOUBLE FEATURE W/ GRUMPIER OLD MEN UPC: 883929106387)
                            KILL THE IRISHMAN (UPC: 013132219899)
                            MELTDOWN (DVD) (UPC: 043396065949)
                            NO STRINGS ATTACHED (UPC: 097361439242)
                            SEVEN (UPC: 794043144530)
                            STREET KINGS (DVD) (UPC: 024543527503)
                            THE CRAFT (UPC: 043396265301)
                            THE LAST BOY SCOUT (ACTION DOUBLE FEATURE W/ LAST MAN STANDING UPC: 883929118694)
                            TIGERLAND (UPC: 024543711599)
                            TRANSFORMERS: DARK OF THE MOON (UPC: 097361445540)
                            MISSION IMPOSSIBLE (MISSION: IMPOSSIBLE: ULTIMATE MISSIONS COLLECTION UPC: 5051368205038)
                            THE LEGEND OF ZORRO (UPC: 043396227347)
                            JET LI'S CONTRACT KILLER (DVD)(UPC: 043396065994)

                            Comment


                              Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                              Here my list of recently tried to convert disc-to-digital error. I have these listed by error message and then the movies which are generating the error or incorrect movie.

                              This disc is not eligible for Disc to Digital, please insert another disc or try again later. (These are on the Disc-to-Digital list for conversion.)

                              Tom Thumb
                              Gilda (1946)
                              Fall of the House of Usher
                              The Bible Collection: Esther (I get this message after trying a second time).

                              There was a communication error while verifying this disc. Please make sure you are connected to the internet and try again.

                              April in Paris, Pajama Game (it doesn?t show up on the conversion list, but I still get an error message).
                              That Lady in Ermine
                              My Man Godfrey (when I tried a second time I received a message that the Criterion version of this movie was not eligible ? my movie is not a Criterion product).
                              Snow White and the Three Stooges
                              Affair in Trinidad
                              Land of the Pharaohs
                              Annie Oakley
                              The Prodigal
                              The Colossus of Rhodes
                              Revenge of the Creature (when I cancel and try again it comes up as Creature from the Black Lagoon. I have Universal Horror Legacy Collection ? 2-movies per disc).
                              Tristan and Isolde
                              The Bible Collection: Esther
                              Murder By Death
                              Ball of Fire
                              Who?s Minding the Mint
                              Nick of Time
                              Samson and Delilah
                              Those Magnificent Men in Their Flying Machines

                              Unable to identify this disc. Please type in the name of the movie you are trying to convert. Thank you!
                              We are in the process of manually verifying your disc. We will contact you as soon as the verification is complete.

                              For instant conversion you may take this disc to your nearest Walmart store.


                              The Kissing Bandit
                              A Date With Judy
                              Higher and Higher
                              Double Dynamite
                              Step Lively
                              Deep in My Heart (1954)
                              Fancy Pants
                              Critic?s Choice
                              Too Many Girls
                              The Big Street
                              Dance, Girl, Dance (1940)
                              Do Not Disturb (1965)
                              Teacher?s Pet (1958)
                              Artists and Models
                              Who?s Minding the Mint?
                              A Woman?s Face
                              Flamingo Road
                              Torch Song
                              Daisy Kenyon
                              Band of Angels
                              Affair in Trinidad
                              Land of the Pharaohs
                              Annie Oakley
                              The Prodigal
                              The Colossus of Rhodes
                              Houdini (1953)
                              Revenge of the creature
                              Murderer?s Row
                              Deep in my heart
                              That Lady in Ermine
                              Here Comes Mr. Jordan
                              Artists and Models
                              The Kissing Bandit
                              Home from the Hill


                              There was a problem while verifying this disc.

                              Pal Joey
                              Bye Bye Birdie
                              Snow White and the Three Stooges (get this message when I try a second time)
                              Picnic
                              The Sea Wolves
                              Hart to Hart Till Death Do Us Hart
                              Anaconda (dual sided disc).
                              Tristan and Isolde (I get this message when trying a second time)
                              First Knight
                              Cocoon the Return
                              Mars Attacks
                              Samson and Delilah (Cecile B. DeMille)
                              Eraser
                              Tootsie
                              Mrs. Winterbourne
                              No Way Out
                              Maverick
                              Roxanne
                              The Avengers
                              Coma
                              It Could Happen To You
                              The Mask of Zorro
                              The Deep
                              A Room With A View
                              The Thirteenth Floor

                              Unable to identify disc.

                              Road to Singapore
                              Road to Zanzibar
                              Road to Morocco
                              Road to Utopia (these movies are on a dual sided disc with 2-movies per side).
                              Jaws 3
                              Call Me Mrs. Miracle
                              Trading Christmas
                              Salome (1953)
                              Susannah of the Mounties
                              The Littlest Rebel

                              On the list but brings up other movies:
                              1. Roberta brings up Shall We Dance, Top Hat, The Barkleys of Broadway, Swing Time, Follow the Fleet, The Story of Vernon and Irene Castle. After canceling and trying again, the following error text came up: ?There was a communication error while verifying this disc. Please make sure you are connected to the internet and try again.?
                              2. Murderer?s Rows ? brings up The Silencers
                              3. Revenge of the Creature brings up ?The Creature from the Black Lagoon? (this disc has 2 movies on it and is part of the Universal Monster Movie collection "The Creature).
                              4. Hart to Hart Returns brings up The Closer
                              5. Hart to Hart Home is Where the Hart Is brings up Matchstick Men
                              6. Hart to Hart Crimes of the Hart brings up Red Dragon
                              7. Hart to Hart Old Friends Never Die brings up Matchstick Men
                              8. Hart to Hart Secrets of the Hart brings up Matchstick Men
                              9. Hart to Hart Two Harts in Three-Quarter Time brings up Monster House
                              10. Hart to Hart Harts in High Season brings up Matchstick Men
                              11. Spartacus brings up The Shining
                              12. Tremors 2 Aftershocks brings up Tremors (dual sided disc)

                              Comment


                                Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                                Originally posted by Albe Sure View Post
                                In using the VUDUToGo (v2.1.0) application for Mac (specifically, running under MacOS X 10.6.8) for the past couple weeks, here are some issues and observations that I have run across...


                                1) VTG improperly recognizes Blu-ray format disc as the DVD format version (of the SAME title movie), does not offer "Own HDX $2.00" option (but instead offers the "Own HDX $5.00" format upgrade option...and I did ALSO take the time to properly identify and report this issue with the below titles issue using VTG's built-in "Not your disc?" link.)

                                Affected title(s):
                                12 Monkeys (Blu-ray) 025192032141
                                American History X (Blu-ray) 794043128172
                                Dawn of the Dead (Blu-ray) 025192108006
                                Nacho Libre (Blu-ray) 097361197340


                                2) Blu-ray -> HDX error (no message): VTG properly recognizes Blu-ray format disc and offers "Own HDX $2.00" option, same title then displays as DVD/SD version in "Order Summary" page.

                                Affected title(s):
                                Avatar (Blu-ray) 02454365613580
                                Batman Begins (Blu-ray) 085391115212
                                Bank Job, The (Blu-ray) 057373200889
                                Being John Malkovich (Blu-ray) 715515095310
                                Forrest Gump (Blu-ray) 097360715941


                                3) Disc recognition error message: "Unable to identify this disc" (I did ALSO correctly identify the below titles using VTG's built-in reporting process.)

                                Affected title(s):
                                Ghostbusters (Blu-ray) 043396249462
                                Machete (Blu-ray) 02454371848280


                                4) Disc recognition error message: "There was a problem while verifying this disc."

                                Affected title(s):
                                Forbidden Kingdom, The (DVD) 03139810113000
                                Game, The (DVD) 044004783521
                                Simpsons, The: Movie (DVD) 02454348433250
                                Total Recall (DVD) 312236043905


                                5) Disc eligibility recognition error message: "This disc is not eligible for Disc to Digital, please insert another disc or try again later."

                                Affected title(s):
                                Charlie's Angels (DVD) 043396060173


                                6) Blu-ray recognition glitch message: "Select the movie you would like to convert" appears. Selecting EITHER (of 2 available options) appears to yield SAME correctly recognized disc, selecting "Own HDX $2.00" option properly yields the Blu-ray/HDX version in "Order Summary" page. (I am identifying this glitch simply because perhaps these are multiple identical listings and one of them should be deleted in favor of just having one correct listing.)

                                Affected title(s):
                                The Crow (Blu-ray) 03139814240980


                                PLEASE let me know if I could elaborate upon any of the above or be of any further assistance in getting these issues resolved!

                                All the best!



                                -A.S.
                                Information has been forwarded to the content dept.

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