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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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4. Spiteful or inflammatory comments about other users or their comments
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6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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In-Home D2D Bugs - Movie not recognized / Mapping Issues

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    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

    Cannot verify this disk:

    "Mouse Hunt" 66706841592
    "The Mothman Propheies" 043396078086

    Comment


      Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

      Any word on any of these? Anything further I can do to help on them?
      https://forum.vudu.com/showthread.ph...49#post1266249

      I have some more titles to add but i'm reluctant since I really want to get some of the ones on the list I already posted before I start a new batch. Thank you.

      Comment


        Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

        Starman DVD identifies as 'Playing By Heart' - DVD - 1998
        'Searching for Sugar Man' Blu-ray - unable to identify this disc. Please type in the name of the movie you are trying to convert

        Comment


          Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

          The X-Files: I Want to Believe [Blu-ray] (0-24543-54378-7) has now gone from "Unable to identify this disc." to "There was a problem while verifying this disc."

          EDIT: Same thing has happened to 16 Blocks [Blu-ray] (0-12569-82946-6)

          Why oh why oh why is this the case? What is Vudu doing that causes the "There was a problem while verifying this disc." error message?

          Comment


            Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

            Now that Blue Lagoon is HDX eligible I tried my Blu Ray and it's not identified. In fact the Blu Ray doesn't even come up as an option when manually verifying. My mom has the DVD so I borrowed that from her and of course I get the "there was a problem while verifying this disc" error. Either that is new or I used her DVD on another service to get the SD version.

            Village of the Damned (original version) has to be manually verified also. It only seems to be available on a multi-title DVD with Children of the Damned.

            Comment


              Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

              Is it common for newer release titles to generally not work? Most of the new releases i get are used and nearly none of them are ever recognized. And these are for titles that are supposedly eligible. Anchorman 2, Wolf of Wall Street, etc.

              You would think that since they are new and there aren't exactly that many distributions out there yet, that those would be the ones that would work most probably but that just doesn't seem to be the case.

              Comment


                Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                Originally posted by RogerJ View Post
                Is it common for newer release titles to generally not work? Most of the new releases i get are used and nearly none of them are ever recognized. And these are for titles that are supposedly eligible. Anchorman 2, Wolf of Wall Street, etc.

                You would think that since they are new and there aren't exactly that many distributions out there yet, that those would be the ones that would work most probably but that just doesn't seem to be the case.
                New releases almost never work right away, bring them to Walmart if you want them right away. Recognition seems to be based on building up a database of matches. It seems like whenever a studio okays D2D, the movie is added first, and then the data for matching is added later.

                Comment


                  Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                  Originally posted by Grey Ghost View Post
                  New releases almost never work right away, bring them to Walmart if you want them right away. Recognition seems to be based on building up a database of matches. It seems like whenever a studio okays D2D, the movie is added first, and then the data for matching is added later.
                  Ah, ok. Thank you for that. A bummer since getting to Walmart is very rarely an option for me but that's good to know.

                  Comment


                    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                    This has been observed for a few titles, but it applies to The Bourne Identity too (025195055260), that when converting the blu-rays from the Bourne trilogy (025192064470), VTG properly recognizes Blu-ray format disc and offers The Bourne Identity under the "Own HDX $2.00" option, same title then displays as DVD/SD version in "Order Summary" page. The other two discs in the set work fine (Bourne Supremacy & Bourne Ultimatum).

                    Comment


                      Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                      just recently did a conversion

                      these blurays read as dvds

                      blade trinity
                      unforgiven
                      pulp fiction
                      taxi driver
                      goodfellas
                      Lock, Stock and Two Smoking Barrels

                      Comment


                        Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                        There was a problem while verifying this disc.

                        Turbo 2013 DVD 024543870371

                        Comment


                          Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                          All four movies from the Ultimate Gangsters Collection Classics - (Little Caesar, The Public Enemy, The Petrified Forest, White Heat) "There was a problem while verifying this disc." (8 83929 28741 3)

                          Comment


                            Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                            hard to kill
                            tango and cash
                            Maverick
                            all three say movie not recognized

                            Comment


                              Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                              Originally posted by RogerJ View Post

                              Blu-ray: Title incorrectly identified
                              • Wanderlust (Theatrical/Bizarro Cut) - Blu-ray: Title incorrectly identified as "Wanderlust with Bizarro Cut" but this release has both versions! There is no option for either "Wanderlust (Theatrical)" or "Wanderlust (Bizarro Cut)". The disc is only detected as "Wanderlust "with" Bizarro Cut" which -should- have both versions back to back (like other services) but it is only has the Bizarro Cut! - 0 25192 12603 1
                              • Underworld (Unrated) - Blu-ray: Title incorrectly identified as DVD Theatrical! - 0 43396 21614 3
                              • 40-Year-Old Virgin, The (Unrated) - Blu-ray: Title incorrectly identified as DVD! - NO Blu-ray option in-app to report so reported as DVD even though it's Blu-ray! - 0 25195 04584 1
                              • Psycho - 1960 - Blu-ray: Title incorrectly identified as DVD! - NO Blu-ray option in-app to report so reported as DVD even though it's Blu-ray! - 0 25192 04682 7
                              • Any Given Sunday (Director's Cut) - Blu-ray: Title incorrectly identified as Theatrical! - NO Blu-ray option for Director's Cut in-app to report so reported as DVD even though it's Blu-ray! - 8 83929 03517 5
                              • Watchmen (Director's Cut) - Blu-ray: Title incorrectly identified as Theatrical! - NO Blu-ray option for Director's Cut in-app to report so reported as DVD even though it's Blu-ray! - 8 83929 05805 1
                              • Talladega Nights: The Ballad of Ricky Bobby (Unrated) - Blu-ray: Title incorrectly identified as Theatrical! - NO Blu-ray option for Unrated in-app to report so reported as DVD even though its Blu-ray! - 0 43396 15868 9


                              Blu-ray: Title only identified as one version when the release has multiple versions (This may be the case for some of those listed above. I don't always see when multiple versions are included.)
                              • Dark City (Director's Cut) - Blu-ray: Title only identified as DVD Theatrical but this release has both versions! - NO Blu-ray option for Director's Cut in-app to report so reported as DVD even though it's Blu-ray! - 7 94043 12292 7
                              • Charlie's Angels: Full Throttle (Unrated) - 2003 - Blu-ray: Title only identified as DVD Theatrical but this release has both versions! - NO option for Unrated in-app to report so reported as Theatrical even though it's Unrated! - 0 43396 02145 7
                              • American Reunion (Theatrical) - 2012 - Blu-ray: Title only identified as DVD Unrated but this release has both versions! - 0 25192 11407 6
                              • American Reunion (Unrated) - 2012 - Blu-ray: Title only identified as DVD Unrated but this release has both versions! - NO Blu-ray option in-app to report so reported as DVD even though it's Blu-ray! - 0 25192 11407 6
                              • Fast Five (Theatrical) - 2011 - Blu-ray: Title only identified as Extended but this release has both versions! - 0 25192 10719 1
                              • Blade Runner (Theatrical) - Blu-ray: Title only identified as Final Cut but this release has both versions! - NO option in-app to report since I already have Final Cut! (This release also contains three other not-yet available D2D versions: International Version; Workprint; and Director's Cut) - 0 85391 18574 1
                              • Taken (Extended Cut) - Blu-ray: Title only identified as Theatrical but this release has both versions! - 0 24543 55469 1
                              • Apocalypse Now (Redux) - Blu-ray: Title only identified as Theatrical but this release has both versions! - NO Blu-ray option for Redux in-app to report so reported as DVD even though it's Blu-ray! - 0 31398 12620 1
                              • Chronicles of Riddick, The (Theatrical) - Blu-ray: Title only identified as Unrated but this release has both versions! - NO option in-app to report since I already have Unrated! - 0 25192 18673 8
                              • Your Highness (Theatrical) - Blu-ray: Title only identified as Unrated but this release has both versions! - NO option in-app to report since I already have Unrated! - 0 25192 04424 3
                              • A-Team, The (Theatrical) - Blu-ray: Title only identified as Unrated Extended Cut but this release has both versions! - 0 24543 70153 8 80


                              DVD: Title incorrectly identified
                              • Wanderlust (Theatrical) - DVD: Title incorrectly identified as "Wanderlust with Bizarro Cut"! - 0 25192 09850 5
                              • Return of the Fly - 1959 - DVD: Title incorrectly identified as The Fly on BOTH sides of 2-sided! (Disc also has The Fly on one side.) - 0 24543 00454 7
                              • Any Given Sunday (Director's Cut) - DVD: Title incorrectly identified as Theatrical! - 0 85391 83222 5
                              • Fog, The (Unrated) - 2005 - DVD: Title incorrectly identified as Theatrical! - 0 43396 13657 1
                              • Jackass: The Movie (Unrated) - 2002 - DVD: Title incorrectly identified as Theatrical! -
                              • Wrong Turn 5 (Unrated) - DVD: Title incorrectly identified as Theatrical! - 0 24543 82483 1
                              • Natural Born Killers (Director's*Cut) - DVD: Title incorrectly identified as Theatrical! - NO option in-app to report since I already have Theatrical! - 0 31389 72922 8
                              • Old School (Theatrical) - DVD: Title incorrectly identified as Unrated and Out of Control! - 6 78149 05612 9
                              • 40-Year-Old Virgin, The (Theatrical) - DVD: Title incorrectly identified as Unrated! - 0 25192 78832 1
                              • 40-Year-Old Virgin, The (Theatrical) - DVD: Title incorrectly identified as Unrated! - 0 25192 78822 2
                              • American Pie 2 (Theatrical) - 2001 - DVD: Title incorrectly identified as Unrated! - 0 25192 14892 7
                              • American Pie Presents: Band Camp (Rated) - DVD: Title incorrectly identified as Unrated! - 0 25192 74492 1
                              • American Pie Presents: Beta House (Rated) - DVD: Title incorrectly identified as Unrated! - 0 25195 01213 3
                              • American Wedding (Theatrical) - 2003 - DVD: Title incorrectly identified as Unrated! - 0 25192 34742 9
                              • American Wedding (Theatrical) - 2003 - DVD: Title incorrectly identified as Unrated! - 0 25192 34752 8
                              • Anchorman: The Legend of Ron Burgundy (Theatrical) - DVD: Title incorrectly identified as Unrated! - 6 78149 30252 3
                              • Knocked Up (Theatrical) - DVD: Title incorrectly identified as Unrated! - 0 25195 01441 0
                              • Chronicles of Riddick, The (Theatrical) - DVD: Title incorrectly identified as Unrated! - NO option in-app to report since I already have Unrated! - 0 25192 38622 0
                              • Chronicles of Riddick, The (Theatrical) - DVD: Title incorrectly identified as Unrated! - NO option in-app to report since I already have Unrated! - 0 25192 58622 0
                              • Pitch Black (Theatrical) - DVD: Title incorrectly identified as Unrated! - NO option in-app to report since I already have Unrated! - 0 25192 54222 0


                              DVD: Title only identified as one version when the release has multiple versions (This may be the case for some of those listed above. I don't always see when multiple versions are included.)
                              • Fast Five (Theatrical) - 2011 - DVD: Title only identified as Extended but this release has both versions! - 0 25192 07648 0
                              • Aliens (Theatrical) - DVD: Title only identified as Special Edition on all discs but this release has both versions! - NO option in-app to report since I already have Special Edition! - 0 24543 09847 8
                              • Aliens (Theatrical) - DVD: Title only identified as Special Edition on all discs but this release has both versions! - NO option in-app to report since I already have Special Edition! - 0 24543 09854 6
                              • American Pie Presents: The Book of Love (Unrated) - DVD: Title only identified as the Rated but this release has both versions! - 0 25192 02450 4
                              • Jackass 3 (Theatrical) - DVD: Title only identified as the Unrated but this release has both versions! - 0 97363 55954 2
                              • Aliens vs. Predator: Requiem (Unrated) - DVD: Title only identified as Theatrical but this release has both versions! - 0 24543 50818 2 20
                              • Jennifer's Body (Unrated) - 2009 - DVD: Title only identified as Theatrical but this release has both versions! - 0 24543 63149 1 80
                              • American Reunion (Theatrical) - 2012 - DVD: Title only identified as Unrated but this release has both versions! - 0 25192 11410 6
                              • Doomsday (Theatrical) - DVD: Title only identified as Unrated but this release has both versions! - 0 25195 01589 9
                              • Your Highness (Theatrical) - DVD: Title only identified as Unrated but this release has both versions! - NO option in-app to report since I already have Unrated! - 0 25192 04423 6
                              • A-Team, The (Theatrical) - DVD: Title only identified as Unrated Extended Cut but this release has both versions! - 0 24543 70146 0 80

                              We should have a lot of these corrected shortly.

                              Comment


                                Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                                Same for me Megamind won't load UPC 097361246642
                                There was a problem while verifying this disc

                                Comment

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