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Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Error: "Another device on your account has started playing this movie"

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    #16
    Re: Error: "Another device on your account has started playing this movie"

    I just started receiving this message every couple minutes and I am the only one logging in to my account. I am using the VUDU app for Android on my Samsung Galaxy S7 and Google Casting to my TV.

    Is there a way you can update the app to be more like Netflix and Hulu where it will keep the current user's stream showing going but give the error to the new person trying to stream (or to the non-existent "user" that is kicking me off)?

    I believe there is a glitch in the system right now and it is getting extremely frustrating. What can I do when I am the only one using my VUDU account but am still getting this message?

    Comment


      #17
      Re: Error: "Another device on your account has started playing this movie"

      Originally posted by jglines View Post
      I just started receiving this message every couple minutes and I am the only one logging in to my account. I am using the VUDU app for Android on my Samsung Galaxy S7 and Google Casting to my TV.

      Is there a way you can update the app to be more like Netflix and Hulu where it will keep the current user's stream showing going but give the error to the new person trying to stream (or to the non-existent "user" that is kicking me off)?

      I believe there is a glitch in the system right now and it is getting extremely frustrating. What can I do when I am the only one using my VUDU account but am still getting this message?
      I too agree that it's not fair that the new user gets the streaming rights over the current viewer streaming the movie and the current gets booted out.

      Comment


        #18
        Re: Error: "Another device on your account has started playing this movie"

        This continues to be a serious problem. In fact, it's getting worse for me. I get this error from Android, iOS, Windows, and OSX. It occurs as much six or seven times in a one-hour tv show.

        There was talk of a solution being forthcoming. Is that still the case? When can I expect a resolution?

        Comment


          #19
          Re: Error: "Another device on your account has started playing this movie"

          I am having the same issue with purchased and rented VUDU movies. No other devices are viewing at the same time and it is kicking me off and making it really cumbersome to get back to the movie. How do I resolve?

          Comment


            #20
            Re: Error: "Another device on your account has started playing this movie"

            Add another person to the list of users experiencing this super annoying problem.

            I removed every device from my account and started over to be sure that I only have one active device and I am still getting this error. I am using a Google Nexus 5 phone to cast to a Chromecast Ultra.

            Really pathetic.

            Comment


              #21
              Re: Error: "Another device on your account has started playing this movie"

              Originally posted by TamM View Post
              Hello Infranscia,

              The VUDU To GO app issue is a known issue and we are actively debugging to find a solution. Hopefully we can send out a new version of the VUDU To Go app soon to address this.

              Thanks,
              Tam
              When will this be fixed? I used my Google Chromecast(aka Google Cast, aka Google Home) to cast a movie from my Andrioid phone to my tv. This happen over and over again. There was no one else accessing my account let alone watching a movie. I even picked an old obscured movie and tried watching that one. Yup, the same thing happen. Why can't I cast to my tv and watch the tv. This is very frustrating that I paid for a movie and you say I can watch them on my tv, yet I can't. Its not my error its yours. I even double checked and I have the most recent vudu app released.

              Comment


                #22
                Re: Error: "Another device on your account has started playing this movie"

                Can someone please give me the step-by-step process to replicate this issue? Does playback ever stop BEFORE you see the concurrent streaming message?

                Comment


                  #23
                  Re: Error: "Another device on your account has started playing this movie"

                  Originally posted by FelipeF View Post
                  Can someone please give me the step-by-step process to replicate this issue? Does playback ever stop BEFORE you see the concurrent streaming message?
                  i have this issue, as well. i have a samsung android phone with the vudu app version 5.1.135.38848_23_1 with a second generation chromecast (round not stick shaped). start playing movie, cast it to the chromecast, and it stops after a few minutes. sometimes it works for a lot longer. the other day it almost got to the end of the movie, which was especially annoying. if i try to recast it after this error, it works for about 10 seconds and then gives the same error about another device on my account started to play this movie. i have also tried touching the cast button BEFORE starting the movie. same issue.

                  Comment


                    #24
                    Re: Error: "Another device on your account has started playing this movie"

                    Originally posted by FelipeF View Post
                    Can someone please give me the step-by-step process to replicate this issue? Does playback ever stop BEFORE you see the concurrent streaming message?
                    1) open vudu app
                    2) start playing video
                    3) click on the cast symbol
                    4) TV connects with phone
                    5) film starts playing for about 10 seconds and then says "another device on your account has started playing this movie." yesterday it played for almost the entire duration of the movie and then gave this error toward the end, which was very frustrating.

                    samsung galaxy s6, latest android vudu app, and 2nd generation chromecast (round not stick). also tried casting before starting the play the video without success.

                    Comment


                      #25
                      Re: Error: "Another device on your account has started playing this movie"

                      Originally posted by ursula View Post
                      1) open vudu app
                      2) start playing video
                      3) click on the cast symbol
                      4) TV connects with phone
                      5) film starts playing for about 10 seconds and then says "another device on your account has started playing this movie." yesterday it played for almost the entire duration of the movie and then gave this error toward the end, which was very frustrating.

                      samsung galaxy s6, latest android vudu app, and 2nd generation chromecast (round not stick). also tried casting before starting the play the video without success.
                      Can you please PM me your email address with Vudu so we can take a closer look at this, thanks.

                      Comment


                        #26
                        Re: Error: "Another device on your account has started playing this movie"

                        Same issue here. Started over removed all devices, still have the issue. Samsung Galaxy S7 to the new round chromecast.

                        Comment


                          #27
                          Re: Error: "Another device on your account has started playing this movie"

                          Originally posted by FelipeF View Post
                          Can you please PM me your email address with Vudu so we can take a closer look at this, thanks.
                          Greetings Felipe, I to am having this issue with my galaxy s7, AND the Vudu app on my Blu-ray device.

                          Is there an expected date of when we can see this fixed or could you please escalate this issue that has been a problem for months considering that it Is affecting basic functionality? I'm not to keen on investing in a failed product...

                          Comment


                            #28
                            Re: Error: "Another device on your account has started playing this movie"

                            I'm also getting this error saying another device on your account has started playing this movie and it kicks me out! It's frustrating cause there are 3 of us in my house and only one device is playing this movie. Doesn't make sense!!!! What is going on here?? This never happened before! Is VUDU working on this error issue??

                            Comment


                              #29
                              Re: Error: "Another device on your account has started playing this movie"

                              Same thing last night, I was trying to watch a movie through Chromecast (from iPhone) on my TV which was running in 4K. The movie ran great except it was interrupted by this message every 10 minutes or so. I switched over to my PS4 pro and it did it a couple of times, but then allowed the last 1/3 of the movie to play uninterrupted. Very very Annoying. In my opinion it has something to do with casting from one device to the next.

                              Comment


                                #30
                                Re: Error: "Another device on your account has started playing this movie"

                                Also have this problem. Tonight with Jurassic World HDX sent to 1st Gen Chromecast from Nexus 5x 7.1.1. But earlier today watched Frozen on 2nd gen Chromecast from Nexus 6 7.1.1 w/o problem. Vudu app from March 14th. Had same issues with John Wick last week w/ Nexus 6 and 2nd gen Chromecast, but switched to PS4 and it was ok. Also Star Trek Beyond but gave up and watched Blu-ray. Wonder if issues are specific to certain studios/license holders? Chromecast work fine with other content.

                                Comment

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