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The "Incorrect Aspect Ratio" Thread

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    #346
    Re: The "Incorrect Aspect Ratio" Thread

    pretty ridiculous list that has grown at many, many multiples the speed of the corrections

    Comment

      #347
      Re: The "Incorrect Aspect Ratio" Thread

      The 1934 The Informer is stretched out 4:3 movie in VUDU. Just could not watch it that way.

      Comment

        #348
        Re: The "Incorrect Aspect Ratio" Thread

        Originally posted by reneamaya View Post
        The 1934 The Informer is stretched out 4:3 movie in VUDU. Just could not watch it that way.
        Vudu always claims they need a new encode for these, but I can't help but wonder if that is false and it's actually an internal Vudu issue. Is there somewhere the content team needs to 'click' in the setting to show that the movie should be presented in 4:3 and not 16:9? It just seems odd that so many of these 'stretched out' titles are on Vudu only and when you check other content providers, they are in the correct 4:3. Fox customer service flat out told me it was a Vudu error and not an error on their part when I contacted them regarding Revenge of the Nerds III and IV (which are also 4:3 titles stretched to 16:9.

        Felipe, is there any way the content team could look into this???

        Comment

          #349
          Re: The "Incorrect Aspect Ratio" Thread

          Originally posted by Capt-Cupcake View Post
          Vudu always claims they need a new encode for these, but I can't help but wonder if that is false and it's actually an internal Vudu issue. Is there somewhere the content team needs to 'click' in the setting to show that the movie should be presented in 4:3 and not 16:9? It just seems odd that so many of these 'stretched out' titles are on Vudu only and when you check other content providers, they are in the correct 4:3. Fox customer service flat out told me it was a Vudu error and not an error on their part when I contacted them regarding Revenge of the Nerds III and IV (which are also 4:3 titles stretched to 16:9.

          Felipe, is there any way the content team could look into this???
          have them check the abyss and wizard of oz (1939) while they are at it.
          both play fine on flixster and cinema now. it also worked fine on target.
          the abyss played in widescreen and was enhanced for widescreen on the flixster and cinema now. you see more detail then the dvd.

          Jacob

          Comment

            #350
            Re: The "Incorrect Aspect Ratio" Thread

            Originally posted by Jacob305 View Post
            have them check the abyss and wizard of oz (1939) while they are at it.
            both play fine on flixster and cinema now. it also worked fine on target.
            the abyss played in widescreen and was enhanced for widescreen on the flixster and cinema now. you see more detail then the dvd.

            Jacob
            I know that sometimes you need to set your TV or blu-Ray player to show a movie or show in the correct format because the default setting might stretch all shows/movies to 16:9 even if that was not how they were filmed. I can't help but think there must be a box they need to check off on some of these film's settings that tells them to display it in 4:3 and not 16:9. It doesn't make sense any other way. Why would Universal send everyone a perfectly good encode for Frankenstein EXCEPT for Vudu, and send them a broken one? It makes no sense. I am certain of it. There has to be something the content team needs to do on Vudu's end in order to get the stretched films like The Mummy, Frankenstein, Revenger of the Nerds III and IV, and Creature From the Black Lagoon to display properly.

            I purchased 'American Scary' close to two years ago, and the aspect ratio was wrong. It was a 16:9 image being squeezed to 4:3. I paid money for it. It wasn't a D2D, it was one I purchased outright. I opened a ticket. That ticket was opened on 3/2/2014. The ticket is marked as 'closed', but the issue has NOT been resolved! on 9/13/2015 Vudu responded "We're waiting on redelivery of the fixed file from the responsible studio. Since it depends on how long they take to provide us with this content, we cannot offer an estimated fix by date." I took matters into my own hands and contacted the studio myself. They said that Vudu has the exact same file that was sent to every other digital provider and no one else had an issue with it.

            Comment

              #351
              Re: The "Incorrect Aspect Ratio" Thread

              Originally posted by Capt-Cupcake View Post
              I know that sometimes you need to set your TV or blu-Ray player to show a movie or show in the correct format because the default setting might stretch all shows/movies to 16:9 even if that was not how they were filmed. I can't help but think there must be a box they need to check off on some of these film's settings that tells them to display it in 4:3 and not 16:9. It doesn't make sense any other way. Why would Universal send everyone a perfectly good encode for Frankenstein EXCEPT for Vudu, and send them a broken one? It makes no sense. I am certain of it. There has to be something the content team needs to do on Vudu's end in order to get the stretched films like The Mummy, Frankenstein, Revenger of the Nerds III and IV, and Creature From the Black Lagoon to display properly.

              I purchased 'American Scary' close to two years ago, and the aspect ratio was wrong. It was a 16:9 image being squeezed to 4:3. I paid money for it. It wasn't a D2D, it was one I purchased outright. I opened a ticket. That ticket was opened on 3/2/2014. The ticket is marked as 'closed', but the issue has NOT been resolved! on 9/13/2015 Vudu responded "We're waiting on redelivery of the fixed file from the responsible studio. Since it depends on how long they take to provide us with this content, we cannot offer an estimated fix by date." I took matters into my own hands and contacted the studio myself. They said that Vudu has the exact same file that was sent to every other digital provider and no one else had an issue with it.
              there is a setting on my onkyo receiver that fixed it.. while its only a couple of movies.. they both show up stretched on my oppo 93 and the roku 3. something is up on that. I think its more on vudu then my system.

              Jacob

              Comment

                #352
                Re: The "Incorrect Aspect Ratio" Thread

                Does Vudu have any sort of quality control? It's a ridiculous the number of issues there are with their inventory. I bought a tv series where I found the audio was out of sync with one of the episodes. It took them almost a year to acknowledge it and they gave the usual "we'll request a new encode" response, which never happens. They've ignored all of my follow up inquiries.

                Comment

                  #353
                  Re: The "Incorrect Aspect Ratio" Thread

                  Originally posted by lowenbotten View Post
                  Does Vudu have any sort of quality control? It's a ridiculous the number of issues there are with their inventory. I bought a tv series where I found the audio was out of sync with one of the episodes. It took them almost a year to acknowledge it and they gave the usual "we'll request a new encode" response, which never happens. They've ignored all of my follow up inquiries.
                  I also have yet to see a new encode after saying they would request one. The only time I've seen it done is when I contacted the studio myself and asked them to send a new encode to Vudu. I'm not sure Vudu is asking or that the studio cares once they're asked by Vudu?

                  678 HDX
                  2 HD
                  2 SD

                  Comment

                    #354
                    Re: The "Incorrect Aspect Ratio" Thread

                    Originally posted by lujan View Post
                    I also have yet to see a new encode after saying they would request one. The only time I've seen it done is when I contacted the studio myself and asked them to send a new encode to Vudu. I'm not sure Vudu is asking or that the studio cares once they're asked by Vudu?

                    677 HDX
                    2 HD
                    2 SD
                    So you had to do Vudu's job for them. Amazing. I wonder if Vudu is even asking for new encodes or if they just say that because they think it sounds good. In any case, the "new encode request" response is just a joke now and can't be taken seriously.

                    Comment

                      #355
                      Re: The "Incorrect Aspect Ratio" Thread

                      Originally posted by Jacob305 View Post
                      there is a setting on my onkyo receiver that fixed it.. while its only a couple of movies.. they both show up stretched on my oppo 93 and the roku 3. something is up on that. I think its more on vudu then my system.

                      Jacob
                      I replaced my tv with a projector.. the projector has a proper setting for 4:3.. so I can un-stretch the two movies that I own in vudu both on the oppo 93 and the roku 3.

                      Jacob

                      Comment

                        #356
                        Re: The "Incorrect Aspect Ratio" Thread

                        My Oppo 93 has always stretched ALL standard-def 4x3 content from Vudu, and some HDX titles like Wizard of Oz- for those it depends if they encoded the side bars as part of the frame or not. I wish they'd fix that, but that isn't my primary device for Vudu anyways.

                        Comment

                          #357
                          Re: The "Incorrect Aspect Ratio" Thread

                          The Year Of Living Dangerously : OAR 2.35, VUDU 1.85.

                          Comment

                            #358
                            Re: The "Incorrect Aspect Ratio" Thread

                            Frankenweenie is a 4:3 image stretched to 16:9. It looks awful. I bought it because it was on sale for 2.99 in SD (only SD is available), but I called and asked for a refund when I saw the aspect ratio.

                            Comment

                              #359
                              Re: The "Incorrect Aspect Ratio" Thread

                              Vampires (John Carpenter) - (OAR: 2.40:1, Vudu: 1.78:1)

                              http://www.vudu.com/movies/#!content/13761/Vampires

                              It has the correct aspect ratio at other UV sites.

                              Comment

                                #360
                                Re: The "Incorrect Aspect Ratio" Thread

                                Just updated the list. Sorry for not being around for a while, I got very busy over the summer.

                                I want to thank everyone for going out of their way to let me know about all of the aspect ratio alteration problems on Vudu. I started this thread about 2.5 years ago and never thought it would get this large.

                                Unfortunately, Vudu doesn't seem to have fixed very many of these issues. There are currently 178 titles (that we know of) that have incorrect aspect ratios that STILL haven't been fixed! Since the creation of this thread, only 13 titles have been corrected. Please continue to send support requests to Vudu and keep letting me know of any issues so that we can warn fellow customers not to purchase these titles.

                                Comment

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