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With Sony Picture Store Closing on 1/31/19 - we really need these 7 UHD fixed!

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    #61
    Originally posted by Pepper View Post
    I contacted Sony about my UHD/3D copy of Passengers and they asked for a screenshot of my Vudu account showing I owned HD. I sent them that plus the same thing from FandangoNow and Movies Anywhere, all showing HD from my UHD redemption slip. They sent me a replacement code which redeemed UHD at Movies Anywhere.

    Now, Vudu just needs to actually get the UHD stream of Passengers on their system.


    Did they revoke/remove the UV license from your UV account after sending you new code? I heard somewhere that they would do that.

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      #62
      Originally posted by sankoni View Post



      Did they revoke/remove the UV license from your UV account after sending you new code? I heard somewhere that they would do that.
      Actually, they did not. My MA account shows Passengers as 4K HDR while my UV account still shows it as SD,HD.

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        #63
        Originally posted by Pepper View Post

        Actually, they did not. My MA account shows Passengers as 4K HDR while my UV account still shows it as SD,HD.
        Oh, I see. You redeemed the original code via VUDU not via the SonyPicturesStore, correct? That is why your UV locker only shows HD/SD ownership.

        I actually redeemed all my codes via the SonyPicturesStore so I have UHD licenses in my UV locker but since VUDU only has them in HD they only ported over to MA as HD.

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          #64
          Originally posted by sankoni View Post

          Oh, I see. You redeemed the original code via VUDU not via the SonyPicturesStore, correct? That is why your UV locker only shows HD/SD ownership.

          I actually redeemed all my codes via the SonyPicturesStore so I have UHD licenses in my UV locker but since VUDU only has them in HD they only ported over to MA as HD.
          That is where I am at with Dracula/Life/Fifth Element

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            #65
            Originally posted by FelipeF View Post

            Actually, I'm going to have someone go over these Sony titles one more time... just in case we missed something.
            For what it's worth, Sony CS agreed that the Spider-Man Trilogy UHD code should redeem both the main movies (SM1, SM2, SM3) in UHD) and SM2.1 and SM3EC in HDX. Since Vudu has things setup differently than other providers, Sony CS was able to manually add rights for 2.1 and 3EC separately so that they could port into Vudu.

            SM2.1 and SM3EC don't exist in UHD (only HD), so that's probably what was tripping up Vudu's systems. I've not seen a mixed quality bundle. Maybe there is a technical limitation that prevents Vudu from offering this?

            Regardless, Sony CS is in top form this week. If anyone has any issues, reach out to them ASAP.

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              #66
              Originally posted by Pepper View Post

              Actually, they did not. My MA account shows Passengers as 4K HDR while my UV account still shows it as SD,HD.
              They actually did remove the UHD UV rights. You probably already had Passengers from a prior purchase/redeem in SD, HD. Each redeem/purchase will show up with a new line in UV.

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                #67
                With the announcement today that myUV is shutting down it's now critical more than ever that these titles get addressed with Sony. I redeemed the following titles through the SonyPicturesStore and received UHD rights in my myUV locker:

                Smurfs: The Lost Village
                Concussion
                Close Encounters of the Third Kind
                Close Encounters of the Third Kind (Special Edition)
                Close Encounters of the Third Kind (Director's Cut)
                Life
                Passengers (2016)

                If you need myUV screenshots I can provide those too showing they were redeemed through Sony with UHD digital rights.

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                  #68
                  Didn't want to start ANOTHER thread, so I apologize from going away from Sony, but what about other studios 4K as well?? I've got Cloverfield and 10 Cloverfield Lane from Paramount and Gods of Egypt, Criminal, Rambo 3, and Legend of Hercules from Lionsgate, and Ex Machina and Moonlight from A24 as UHD in my UV locker waiting for them to port to Vudu. Don't want to lose the rights to them when UV goes away.

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                    #69
                    Originally posted by xxxsdesdexxx View Post
                    They actually did remove the UHD UV rights. You probably already had Passengers from a prior purchase/redeem in SD, HD. Each redeem/purchase will show up with a new line in UV.
                    I guess so. I never had UHD at UV, and redeeming the new code didn't affect that, just gave me the UHD at Movies Anywhere.

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                      #70
                      Originally posted by FelipeF View Post

                      Actually, I'm going to have someone go over these Sony titles one more time... just in case we missed something.
                      Was there any update?

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                        #71
                        FelipeF Please update on getting these Sony titles added before UV shutdown.

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                          #72
                          Originally posted by FelipeF View Post
                          Pineapple Express redemption issue is now fixed.
                          FelipeF The Pineapple Express UHD redeem is still broken. It throws a "Something's night right" error message when trying to redeem.

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                            #73
                            Originally posted by xxxsdesdexxx View Post

                            FelipeF The Pineapple Express UHD redeem is still broken. It throws a "Something's night right" error message when trying to redeem.
                            Please contact the studio for additional assistance. We have already tested this redemption on our end and it works.

                            Comment


                              #74
                              Originally posted by FelipeF View Post

                              Please contact the studio for additional assistance. We have already tested this redemption on our end and it works.
                              If multiple codes are throwing the same error, wouldn't that be on Vudu's end? How does Vudu "test" these redeems?

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                                #75
                                This turned yesterday on my account.... and it shows UHD on UV as well.
                                Own The Mummy: Tomb of the Dragon Emperor [UHD]

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