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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Missing Movies

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    Re: Missing Movies

    Originally posted by lujan View Post
    It's only on certain devices. I have it on my Roku 3.
    I noticed a slight change on the Tivo interface... you have to press left once to get to "My Vudu" now instead of several presses to the right.

    Comment


      Re: Missing Movies

      Originally posted by MaskedMan View Post
      Is it really the time to put out a new UI during this time with troubles Vudu is having?
      Did you read the post from the guy from Ultraviolet, the issue is on their end not VUDU. so why would they not update the UI?

      Comment


        Re: Missing Movies

        Originally posted by danglin709 View Post
        Did you read the post from the guy from Ultraviolet, the issue is on their end not VUDU. so why would they not update the UI?
        Just my two cents, but I tend to think it not a great idea to make major changes when you're experiencing problems, as it could confuse the issue and make it harder to diagnose and fix the issue (even if the cause is from a third party).

        But I don't even see an interface change, so what do I know?

        Comment


          Re: Missing Movies

          Originally posted by MovieLover500 View Post
          Just my two cents, but I tend to think it not a great idea to make major changes when you're experiencing problems, as it could confuse the issue and make it harder to diagnose and fix the issue (even if the cause is from a third party).

          But I don't even see an interface change, so what do I know?

          I have noticed some titles that I redeemed in Flixster disappeared from not only Vudu, but also MGO and CinemaNow

          Comment


            Re: Missing Movies

            Originally posted by JimTheFrog View Post
            Hi folks,

            Today we tracked down a bug in the February 22 update of the UltraViolet Coordinator. It only affects users with Libraries over a certain size (500+ in the case of Vudu, 1000+ in the case of most other UV retailers) who have performed one or more merges. The bug causes some rights to not be reported to the retailer. Rest assured that all your movies and TV shows are still there, but Vudu (and others) may not see all of them. The omissions are random, so, as some of you have discovered, if you add a new right it causes a refresh at Vudu that may make some rights reappear and others disappear.

            We hope to have this fixed early next week, if not sooner. We're very sorry about the inconvenience.


            --
            Jim Taylor
            CTO, UltraViolet
            Thank you to you as well as the Vudu tech folks for working together to identify the problem.

            Comment


              Re: Missing Movies

              Originally posted by goneviral View Post
              Thank you to you as well as the Vudu tech folks for working together to identify the problem.
              I actually heard from a friend who got an email saying that the bug has finally been fully caught by UV, which affected libraries who have merged accounts in the past. They are scheduled to patch and fix the problem Friday morning

              Comment


                Re: Missing Movies

                Originally posted by goneviral View Post
                Thank you to you as well as the Vudu tech folks for working together to identify the problem.
                Agreed (even though I don't think it affected me).

                Comment


                  Re: Missing Movies

                  Originally posted by MOVIEFAN99 View Post
                  I actually heard from a friend who got an email saying that the bug has finally been fully caught by UV, which affected libraries who have merged accounts in the past. They are scheduled to patch and fix the problem Friday morning
                  I've never merged. I'll be happy when it's fixed though.

                  Comment


                    Re: Missing Movies

                    Originally posted by Favre316 View Post
                    I've never merged. I'll be happy when it's fixed though.
                    You sure??? You never took 2 UV accounts/libraries and combined them into 1????
                    That is pretty much the cause

                    Comment


                      Re: Missing Movies

                      today i got my count up to 2641 movies i just looked i am now at 2640 i thought from time to time my count would drop but i am clueless to what movies are missing if this got fixed i think not!! this just happened to me 3/3

                      Comment


                        Re: Missing Movies

                        its Friday now, nothing yet, almost 2 hours in!

                        Comment


                          Re: Missing Movies

                          Originally posted by dunham44 View Post
                          its Friday now, nothing yet, almost 2 hours in!
                          I doubt we'll see any changes until later today. You'd think they would be working through the night to fix this, but who knows.

                          Comment


                            Re: Missing Movies

                            MY MOVIES AND TV SHOWS ARE BACK!!!!!!! YAY!!!!!!

                            This was INDEED a UV ISSUE, because some Flixster titles disappeared from my MGO AND CINEMANOW, and are BACK!!!!!!!!!!!!

                            Comment


                              Re: Missing Movies

                              Originally posted by MOVIEFAN99 View Post
                              MY MOVIES AND TV SHOWS ARE BACK!!!!!!! YAY!!!!!!

                              This was INDEED a UV ISSUE, because some Flixster titles disappeared from my MGO AND CINEMANOW, and are BACK!!!!!!!!!!!!
                              It does appear that something has been fixed! I wasn't seeing it on my account at first, but my wife's account linked to the same UV increased by several hundred titles. By the time I logged back into my own account, everything was back to normal. Whew, what a relief!

                              Kudos to the VUDU and UV support and engineers for getting things back on track.

                              Comment


                                Re: Missing Movies

                                As other users have already verifed, the fix is being rolled-out today. This will take some time to reach all accounts affected by this bug.
                                Last edited by FelipeF; 03-04-2016, 01:22 PM.

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