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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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VUDU 4k HDR on new Google Chromecast Ultra w/ Google TV

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    #16
    This is a little off-topic, but I can't shake the feeling that it might be related. I just purchased the new Blade Runner 2043 movie in UHD. After purchase, a message came up saying this movie can only be streamed in SD in Chrome, and in HDX in Safari or Edge.

    I rarely, if ever, watch movies in a browser, but I wonder if the issue is related to the issues with the new Chromecast.

    It almost sounds to me like Google isn't playing nice with one or more of the streaming companies, or maybe vice-versa.

    With Google holding so much at stake with the idea that their software and their Chromecast is essential equipment for most streamers, it is practically business suicide for a streaming service to alienate them.

    And then there's this Amazon lawsuit to consider, which will set a precedent that will spill over into the TOS of other streaming services.

    It's like watching groups of children on a playground argue over who gets to ride the merry-go-round next.

    It's all very disheartening to see so many of these companies potentially working very hard to displease the customer, it seems. Whatever happened to good business practices that were meant to work in the favor of the customer?

    Anyway... Off-topic, but found it interesting and possibly related.

    Comment

      #17
      Originally posted by oneway23 View Post
      Every review I've seen or read basically calls this device a new gold-standard, and yet no one seems to be raising this issue aside from places like this one, the blu-ray.com forum, or AVSForum..

      An absolute deal-breaker for me, personally, but, it's also the first time I think I've genuinely realized just how little the world at large seems to care about maintaining their own personal movie collections anymore, and that makes me a bit sad.
      I think reviewers are not making a big deal about it because its really just a software issue. The device itself is totally capable, the software just hasnt caught up yet. Even Disney+ doesnt have Dolby Vision or / Atmos enabled yet.

      Or the reviewers just dont know ! ha!

      Comment

        #18
        Originally posted by SinGA View Post
        Or the reviewers just dont know ! ha!

        HA! You might be on to something there!

        Comment

          #19
          Originally posted by SinGA View Post

          I think reviewers are not making a big deal about it because its really just a software issue. The device itself is totally capable, the software just hasnt caught up yet. Even Disney+ doesnt have Dolby Vision or / Atmos enabled yet.
          I can't say exactly when we will be publishing an app update for this, but I have heard we have Atmos and HDR10 working internally with the latest firmware updates, so it's coming. Dolby Vision still has issues. I don't generally want to point fingers but it's surprising how many bugs this device had on launch for something that is "Android TV". We absolutely want to support all of its capabilities as soon as we feel the customer experience is good.

          Comment

            #20
            Originally posted by Jake View Post

            I can't say exactly when we will be publishing an app update for this, but I have heard we have Atmos and HDR10 working internally with the latest firmware updates, so it's coming. Dolby Vision still has issues. I don't generally want to point fingers but it's surprising how many bugs this device had on launch for something that is "Android TV". We absolutely want to support all of its capabilities as soon as we feel the customer experience is good.
            It sure is buggy. I can't play any movies cast via voice to it. It throws a code 7 Google play movie error every time. No such issues with our other Chromecast. Even after full reset same issue.

            Working with them on it.
            ​​​​​

            Comment

              #21
              buggy has been my experience as well.

              Edit: Thanks for the update Jake!!!

              Comment

                #22
                Android TV in and of itself is a mature platform. The "Google TV" portion is a separate layer slapped on top. That does complicate things. Maybe it was rush released for the holiday season and isn't quite ready for primetime?

                Either way, thanks for the update, Jake!

                Comment

                  #23
                  FYI that if you own any Movies Anywhere titles in 4K they are playing properly in the MA app.

                  Comment

                    #24
                    Originally posted by Jake View Post

                    I can't say exactly when we will be publishing an app update for this, but I have heard we have Atmos and HDR10 working internally with the latest firmware updates, so it's coming. Dolby Vision still has issues. I don't generally want to point fingers but it's surprising how many bugs this device had on launch for something that is "Android TV". We absolutely want to support all of its capabilities as soon as we feel the customer experience is good.
                    Ya I don't like the finger pointing, especially when everyone else that offers UHD on android TV has got it working, except for you guys and coincidentally fandango (which I guess is also you guys now right?)

                    Netflix, Amazon, disney+, Movies Anywhere, youtube/google movies, ....

                    It would t be such a big deal if my ultraviolet movies weren't locked inside Vudu and FandangoNow, but since they are....I desperately need this working.

                    I have used roku, xbox, shield, fire sticks, etc....and though you say it's "buggy", to me it's far and above the best device....every device seems to have it's bugs...I don't see any more or less with the new Chromecast. Works pretty smoothly for me in general.

                    Comment

                      #25
                      Originally posted by Jake View Post

                      I can't say exactly when we will be publishing an app update for this, but I have heard we have Atmos and HDR10 working internally with the latest firmware updates, so it's coming. Dolby Vision still has issues. I don't generally want to point fingers but it's surprising how many bugs this device had on launch for something that is "Android TV". We absolutely want to support all of its capabilities as soon as we feel the customer experience is good.
                      Is integration coming then in to the "services" side of the UI outside the app?

                      To clarify when at the main screen on the device and a movie is shown a list of options is presented and currently Vudu is not part of that list.

                      ​​​

                      Comment

                        #26
                        Originally posted by sethschroeder View Post

                        Is integration coming then in to the "services" side of the UI outside the app?

                        To clarify when at the main screen on the device and a movie is shown a list of options is presented and currently Vudu is not part of that list.

                        ​​​
                        I believe that vudu can be a part of that list but their links to the vudu feeds are broken so no titles will appear.

                        Vudu this is broken in all Android tv versions I believe. Can you fix vudu? Is this known Jake?

                        Comment

                          #27
                          Originally posted by diamond204 View Post

                          I believe that vudu can be a part of that list but their links to the vudu feeds are broken so no titles will appear.

                          Vudu this is broken in all Android tv versions I believe. Can you fix vudu? Is this known Jake?
                          Playing my movies in 4k plus hdr (both hdr10 and dolby vision) are huge issues. My main movie library is through vudu. This really needs resolved.

                          And also this issue mentioned in the quote is a problem. Mine doesn't even show vudu for movies I know I own in the ways to watch thing. Would be nice if vudu could be in that and also be included in recommended.

                          Comment

                            #28
                            Wow this is taking a long time to fix.

                            Comment

                              #29
                              Still nothing?

                              Comment

                                #30
                                Any updates? How about volunteering for a beta?

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