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In-Home D2D Bugs - Movie not recognized / Mapping Issues

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    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

    Originally posted by DanielH View Post
    Fixes are incoming on the following (may not be live until tomorrow):

    The Godfather: The Coppola Restoration Blu-ray Boxset (097361386447)
    Entered: The Godfather Blu-ray | Recognized: The Godfather DVD
    Entered: The Godfather Part II Blu-ray | Recognized: The Godfather II DVD
    Entered: The Godfather Part III Blu-ray | Recognized: The Godfather DVD
    DanielH,

    I just tried converting The Godfather: The Coppola Restoration Blu-ray Boxset and they are still being recognized as DVDs. It's saying to pay 5.00 for HDX.

    Thanks.

    Comment


      Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

      Originally posted by MBonn67 View Post
      Hi

      Blu Rays not recognized at all

      Casino (025162142215)
      Ghostbusters (043396249462)
      Se7en (No matter how you spell it) (Triple Feature w/Copycat & Taking Lives) (883929231591)
      The other 2 discs are recognized fine (of course, because Se7en was the one I wanted to convert)

      Blu ray recognized as different movie

      Men In Black (043396252318)
      Received message ?This disc 'Men in Black 3 [2 Discs] [Includes Digital Copy] [UltraViolet] [Blu-ray/DVD] - BLURAY - 2012' is not eligible for Disc to Digital conversion.?

      The Chronicles Of Riddick: Pitch Black (025195055901)
      Read as ?Chronicles of Riddick? (sequel) (unrated DVD)

      Blu-Rays recognized as DVD

      Hellboy II: The Golden Army (2-disc) (025195047296)
      The Untouchables (Special Collector's Edition) (097361247342
      The Running Man (887090054409)
      The Breakfast Club (25th Anniversary Edition) (025192046186)
      The Shining (082239157106)
      Blazing Saddles (012569828384)
      The Hunt For Red October (097361376288)
      Top Gun (097361305646)
      Beetlejuice (883929004300)
      The Big Lebowski (Special Ed I think- didn't have case handy, but disc is brownish with a bowling ball blended into background of top 2/3)

      Blu- Rays that are read as Blu-Ray and have HDX only on defininition selection screen, but then are added as SD version to order screen

      Batman Begins (085391115212) FIXED
      Knight's Tale (043396150253) FIXED
      Big Trouble In Little China (024543602767)

      These are discs that my folks also have in their collection (in the case of BTILC I bought mine and theirs at same place, same time, and same edition). If I open their account on my PC that has Blu-Ray drive I could add all as HDX (using either their disc or mine), but on my account I get the glitch (whichever disc I use). We have other discs in common, but it only exhibits this behavior on these (all the rest are consistently read (or not) between accounts). Only difference was I first scanned my discs on my account about a week before I got my folks discs and scanned them for their acct. Thought maybe glitch had been fixed in the week in between, but erasing from my list and rescan did nothing (like maybe my account wasn?t really scanning each time, but using original scan still). Uninstalled D2D app, Adobe Air, ran CCleaner. Sent message to support through app 3 days ago showing screenshots for each account using both discs, wondering if there was persistent data I could delete to let app re-scan disc for my account. Next day Batman Begins and Knight?s Tale both worked on both accounts (too bad I already bought SD on my account and had to send pics for upgrade). They responded with request for dxdiag, which I sent yesterday (with my pics). No further info, nor HDX copies of movies I bought so far. Waiting on buying BTILC til receive response. BTILC still reads fine, but comes up as SD in order list today (interestingly it shows as 2-disc edition in order list but it is actually just the plain single) as of today. Will update if I get new info.


      Thought I should update with some progress.

      Big Trouble In Little China worked! After it was recognized as Blu-Ray, I still had the "SD in the cart issue", but thanks to Jerry8169 for pointing out the "Take it to Walmart list". Clearing that allowed me to add HDX version to cart.

      Also, The Shining, Pitch Black, and Blazing Saddles all worked as HDX for me.

      One not so good note, and maybe I just had it in the wrong pile, but I had noted
      " The Running Man (887090054409)" came up as DVD, now it is not recognized at all? Like I said, maybe I goofed when I submitted the first post, but I kinda remember seeing the artwork popup before... Oh well, Two steps forward, One step back...

      Comment


        Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

        Originally posted by MBonn67 View Post
        Thought I should update with some progress.

        Big Trouble In Little China worked! After it was recognized as Blu-Ray, I still had the "SD in the cart issue", but thanks to Jerry8169 for pointing out the "Take it to Walmart list". Clearing that allowed me to add HDX version to cart.

        Also, The Shining, Pitch Black, and Blazing Saddles all worked as HDX for me.

        One not so good note, and maybe I just had it in the wrong pile, but I had noted
        " The Running Man (887090054409)" came up as DVD, now it is not recognized at all? Like I said, maybe I goofed when I submitted the first post, but I kinda remember seeing the artwork popup before... Oh well, Two steps forward, One step back...
        I think you may have had it in the wrong pile. Running Man is not UV or d2d so if it was recognized it would have given you the "not recognized" not with no artwork. I know because it's one I am waiting for to show up one day

        Comment


          Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

          Couple more. I know some of these have shown up here before, but I figure the more times we mention it, the more likely someone will do something about it (if for no other reason than to shut us up).

          Jaws (Blu Ray + DVD) UPC: 025192128882 Blu Ray Recognized as DVD

          They Live (826663136586) Blu Ray disc not recognized

          Django Unchained (013132597270) This is a Blu Ray/DVD/Digital Copy/UV combo pack I bought used (so no codes inside unfortunately). Neither the BR nor DVD are recognized, & when I enter title (either disc) it says not eligible, but both discs show as eligible when I do D2D Search on Vudu website. Different version...? For some reason the non-combo BluRay of this is like $55 on Amazon, so any info would be appreciated.

          Comment


            Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

            The Big Hit (1998) DVD [UPC: 043396026063] - Unable to identify this disc

            Comment


              Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

              Another one

              Name: The Golden Compass
              UPC: 794043120015
              Problem: Identified as The Secrets of the Golden Compass

              Comment


                Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                I cannot get VuduToGo to read these DVDs. I get "There was a problem while verifying this disc". I converted about 70 DVDs in one fell swoop yesterday, but was unable to convert these titles in that batch due to the aforementioned error:
                Beverly Hills Ninja (UPC: 043396039506)
                JoJo Dancer Your Life Is Calling (UPC: 043396066731)
                Midnight Express (20th Anniversary) (UPC: 043396005495)
                The Mothman Prophecies (UPC: 043396078086)
                Stepmom (NO UPC it's blank ... WS/FS flipper)

                I know at least one of these is a duplicate complaint, but it was from last year and I didn't see any follow-up.

                EDIT: I updated the titles with the UPC codes . . .

                Comment


                  Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                  A couple more from me:

                  Name: The Fugitive 20th Anniversary Edition [Blu-Ray]
                  UPC: 883929330966
                  Problem: Unable to identify disc

                  Name: Robocop 4K Director's Cut [Blu-Ray]
                  UPC: 883904306894
                  Problem: Disc not recognized

                  Comment


                    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                    After I complained, they finally fixed 2001: A Space Odyssey, which is now recognized properly instead of as Barry Lyndon! Hurray!
                    It seems like they have exactly one guy who works on these content fixes behind the scenes who is only in during normal work hours, and they pass him films to fix one at a time.

                    Comment


                      Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                      Originally posted by bilditup1 View Post
                      After I complained, they finally fixed 2001: A Space Odyssey, which is now recognized properly instead of as Barry Lyndon! Hurray!
                      It seems like they have exactly one guy who works on these content fixes behind the scenes who is only in during normal work hours, and they pass him films to fix one at a time.
                      And he only works one day a month

                      Comment


                        Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                        Originally posted by bilditup1 View Post
                        After I complained, they finally fixed 2001: A Space Odyssey, which is now recognized properly instead of as Barry Lyndon! Hurray!
                        It seems like they have exactly one guy who works on these content fixes behind the scenes who is only in during normal work hours, and they pass him films to fix one at a time.
                        I tried to D2D "A Clockwork Orange" last night and it read it as "Barry Lyndon" . . .

                        Comment


                          Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                          Originally posted by bilditup1 View Post
                          After I complained, they finally fixed 2001: A Space Odyssey, which is now recognized properly instead of as Barry Lyndon! Hurray!
                          It seems like they have exactly one guy who works on these content fixes behind the scenes who is only in during normal work hours, and they pass him films to fix one at a time.
                          Thank you. This title wasn't working last week. Now if we can make some progress on those discs which need to be manually identified. Seems like 99% of the fixes are for mismapped titles.

                          Originally posted by madmod20061 View Post
                          And he only works one day a month
                          I would've thought it was more like 30 minutes but to each his own.

                          Comment


                            Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                            A couple more:

                            Anchorman (Unrated) 678149167726-DVD Reads as theatrical
                            The Class DVD-043396287532- Manually Verify

                            Comment


                              Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                              Adventures in Zambezia (2013) [Blu-ray] (0-43396-41600-0) - Unable to identify this disc (i.e. manually verify)

                              Comment


                                Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                                Originally posted by madmod20061 View Post
                                A couple more:

                                Anchorman (Unrated) 678149167726-DVD Reads as theatrical
                                The Class DVD-043396287532- Manually Verify
                                This should be one they can fix. My Daredevil Unrated came over as theatrical on D2D, but they fixed it with pictures of my disc and case. Good to know, cuz I'm planning on doing my Anchorman Unrated bluray D2D.

                                Comment

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