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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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In-Home D2D Bugs - Movie not recognized / Mapping Issues

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    #796
    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

    DVD "There was a problem verifying this disc?
    The Iron Giant
    Mouse Hunt
    Gladiator
    Cast Away
    The City of Lost Children
    Red Rocks West


    This DVD shows as ineligible even though the website shows it is available
    The English Patient

    Comment

      #797
      Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

      Originally posted by RBBrittain View Post
      Blu-ray misread as DVD:
      Apollo 13 (UPC 025192046155)
      I had the same problem with Apollo 13 but was able to resolve it by following this "workaround" discovered by another user. Hopefully it will work for you: https://forum.vudu.com/showthread.ph...90#post1269290

      Comment

        #798
        Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

        Margin Call blu ray is giving a Disc not recognized error though it works fine for playback on my PC.

        Comment

          #799
          Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

          I keep getting this message -- There was a problem while verifying your disc -- when trying to do the D2D for the movie Real Genius (1985). Disc boots up and plays fine in my PC, but Vudu To Go simply will not let me get a digital version.

          Comment

            #800
            Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

            There was a problem while verifying this disc:
            Flashdance (UPC 883929332465, Blu-ray)
            The Fugitive (remastered version, UPC 883929330966, Blu-ray)
            Grease (UPC 883929302246 WB / 097361429342 Paramount, Blu-ray)
            Giant (UPC 883929272501, Blu-ray; DVD bonus disc OK)

            Blu-ray misread as DVD:
            Hustle & Flow (UPC 883929301928 WB / 097361246741 Paramount)
            Last edited by RBBrittain; 07-13-2014, 12:52 AM. Reason: Correct error message

            Comment

              #801
              Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

              Originally posted by Stackfan View Post
              Problems verifying Disc...

              The Great White Hype
              Beverly Hills Ninja
              Duplex

              These work with Flixster.... hopefully Vudu makes them accessible.
              Still waiting on these.

              Comment

                #802
                Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                There was a problem while verifying this disc:
                The Cider House Rules (UPC 031398144311, Blu-ray)
                Blues Brothers 2000 (UPC 025192115110, Blu-ray)

                Unable to identify this disc (reported from within app):
                Truth or Dare (UPC 031398150473, Blu-ray)
                A League of Their Own (UPC 043396392717, Blu-ray)
                The Lion of Judah (UPC 883929222858, Blu-ray 3D/2D)
                Temptation: Confessions of a Marriage Counselor (UPC 031398171393, Blu-ray)

                Comment

                  #803
                  Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                  When converting to HDX from the Bruce Willis Action Double Feature -- Last Man Standing / The Last Boy Scout I encountered a frustrating error.

                  First off, both movies are on the same disc. When the Vudu-to-Go program detects the disc it says that there are "Multiple matching movies detected". The Last Boy Scout is pictured and converts correctly. However, the version of Last Man Standing is incorrect. The television / DVD movie with the same name (starring Anthony Michael Hall and Catherine Bell) is shown and not one that stars Bruce Willis and Christopher Walken.

                  The Willis / Walken version of the movie is the one that is on the disc and that should be available for conversion.

                  Comment

                    #804
                    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                    Backdraft Blu-ray recognizes as DVD. UPC: 5050582798180

                    Comment

                      #805
                      Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                      Unable to identify this disc (reported from within app):
                      Jerry Maguire (UPC 043396190382, Blu-ray)
                      Funny Girl (UPC 043396424210, Blu-ray)

                      Blu-ray misread as DVD (but see workaround below):
                      A Streetcar Named Desire (UPC 883929189670, Blu-ray)

                      -------------------

                      As noted in another thread (and IIRC earlier in this one), there appears to be a workaround for "Blu-ray misread as DVD" issues to load them properly. Since I had problems because I missed a step in the earlier post, I wrote these detailed instructions:
                      1. Open Vudu To Go and insert the disc. Choose SD, then delete from your cart and close.
                      2. Go to www.vudu.com/disc_to_digital.html ; the title should be in your in-store D2D cart. Delete it (this was the part I missed).
                      3. Look up the title on that page, and add it back to the in-store D2D cart as Blu-ray-to-HDX.
                      4. Reopen Vudu To Go and reload the disc. It will initially show DVD again, but once you click the SD button it will appear in your cart as Blu-ray-to-HDX.

                      Comment

                        #806
                        Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                        Originally posted by RBBrittain View Post
                        Unable to identify this disc (reported from within app):
                        Jerry Maguire (UPC 043396190382, Blu-ray)
                        Funny Girl (UPC 043396424210, Blu-ray)

                        Blu-ray misread as DVD (but see workaround below):
                        A Streetcar Named Desire (UPC 883929189670, Blu-ray)

                        -------------------

                        As noted in another thread (and IIRC earlier in this one), there appears to be a workaround for "Blu-ray misread as DVD" issues to load them properly. Since I had problems because I missed a step in the earlier post, I wrote these detailed instructions:
                        1. Open Vudu To Go and insert the disc. Choose SD, then delete from your cart and close.
                        2. Go to www.vudu.com/disc_to_digital.html ; the title should be in your in-store D2D cart. Delete it (this was the part I missed).
                        3. Look up the title on that page, and add it back to the in-store D2D cart as Blu-ray-to-HDX.
                        4. Reopen Vudu To Go and reload the disc. It will initially show DVD again, but once you click the SD button it will appear in your cart as Blu-ray-to-HDX.
                        Indeed, your instructions worked for my copy of Dune which was not being recognized as a Blu-ray.

                        Thanks.

                        Comment

                          #807
                          Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                          Eraser was reported as broken last November and it's still not working. I picked it up as part of a four disk set at Wal-mart: 4 Film Favorites: Extreme Action. It came with a D2D coupon, so I expected they would work for D2D. Had to give my money to another UV Retailer that did recognize the disc.

                          Comment

                            #808
                            Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                            Originally posted by Undeterred View Post
                            Soylent Green DVD maps as Omega Men, which is incorrect.
                            Just had the same problem. This is still an open issue. Question is does Vudu Tech support read the forums for assistance and do they care? How amazing would it be if the Tech Team actually communicated with an audience of customers that want to help and are engaged.

                            Comment

                              #809
                              Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                              sorry I don't have patience to go thru 81 pages to see if these are on the list, but these could not be recognized/verified :

                              Hitchcock (2012 version)
                              Hyde Park on Hudson
                              Blue Like Jazz
                              Grand Budapest Hotel
                              The Pretty One
                              Take Shelter

                              And these S. Seagal movies:
                              Above the Law
                              Out for Justice
                              Hard to Kill
                              Executive Decision
                              Fire Down Below

                              Comment

                                #810
                                Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                                Originally posted by rgburch View Post
                                Just had the same problem. This is still an open issue. Question is does Vudu Tech support read the forums for assistance and do they care? How amazing would it be if the Tech Team actually communicated with an audience of customers that want to help and are engaged.
                                The Mods read these forums and comment from time to time. DanielH has even gotten some of these problems fixed in the past (about 10 of my movies have been fixed through him when he pops in here). It seems the most they can do is get the mismatched movies fixed though and they haven't popped in to this thread in a while. The unreadable and unidentified movies seem to be something out of their hands. My guess is we won't see a fix for any of those until the software is out of beta.

                                Comment

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