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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Vudu to go "can't view order" or "continue" when disc doesn't read

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    #136
    Re: Vudu to go "can't view order" or "continue" when disc doesn't read

    I see a blank page under Disc-to-Digital (see screenshot below). I do have some titles in my cart. Please try clearing my cart and see if that fixes the blank page problem.

    Comment

      #137
      Re: Vudu to go "can't view order" or "continue" when disc doesn't read

      Originally posted by BWilliams View Post
      I see a blank page under Disc-to-Digital (see screenshot below). I do have some titles in my cart. Please try clearing my cart and see if that fixes the blank page problem.

      PM me your email address on Vudu and I'll see what I can do.

      Comment

        #138
        Re: Vudu to go "can't view order" or "continue" when disc doesn't read

        Originally posted by FelipeF View Post
        PM me your email address on Vudu and I'll see what I can do.
        Hi FelipeF, I PM'ed you on 10/7/16. Did clearing out my cart fix the blank-screen problem?

        Comment

          #139
          Re: Vudu to go "can't view order" or "continue" when disc doesn't read

          Originally posted by BWilliams View Post
          Hi FelipeF, I PM'ed you on 10/7/16. Did clearing out my cart fix the blank-screen problem?
          Check your PM, I've responded.

          Comment

            #140
            Re: Vudu to go "can't view order" or "continue" when disc doesn't read

            Originally posted by FelipeF View Post
            Check your PM, I've responded.
            Unfortunately the blank-screen problem remains.

            Comment

              #141
              Re: Vudu to go "can't view order" or "continue" when disc doesn't read

              Originally posted by BWilliams View Post
              Unfortunately the blank-screen problem remains.
              Ok, then it's probably the issue that lots of people are having with the app. Engineering is already working on a fix.

              Comment

                #142
                Re: Vudu to go "can't view order" or "continue" when disc doesn't read

                Originally posted by FelipeF View Post
                Ok, then it's probably the issue that lots of people are having with the app. Engineering is already working on a fix.
                Hi FelipeF, now I have two more problems, and I wonder if it was something you did to my account, or these are additional symptoms of the blank-page problem:

                1. My Purchases tab also showed a blank page.

                2. I signed out and tried to sign in again, but it wouldn't sign in. I typed my email address and password, click "Sign in", didn't see any error message, showing my login was correct. But the top right corner didn't show my email address, and still showed "Sign in".

                I tried it on another PC and the same problems occurred. I uninstalled V2G and Adobe Air and reinstalled them and the same problems occurred on both PCs. The one constant of this whole saga is that all the problems showed up in both PCs (which are in different cities and under different ISPs).

                Comment

                  #143
                  Re: Vudu to go "can't view order" or "continue" when disc doesn't read

                  Originally posted by BWilliams View Post
                  Hi FelipeF, now I have two more problems, and I wonder if it was something you did to my account, or these are additional symptoms of the blank-page problem:

                  1. My Purchases tab also showed a blank page.

                  2. I signed out and tried to sign in again, but it wouldn't sign in. I typed my email address and password, click "Sign in", didn't see any error message, showing my login was correct. But the top right corner didn't show my email address, and still showed "Sign in".

                  I tried it on another PC and the same problems occurred. I uninstalled V2G and Adobe Air and reinstalled them and the same problems occurred on both PCs. The one constant of this whole saga is that all the problems showed up in both PCs (which are in different cities and under different ISPs).

                  Exactly the same issues I'm having.

                  Comment

                    #144
                    Re: Vudu to go "can't view order" or "continue" when disc doesn't read

                    I am not experiencing the blank page issue. The page comes up, recognizes discs etc., but I cannot view or add to my cart.

                    Comment

                      #145
                      Re: Vudu to go "can't view order" or "continue" when disc doesn't read

                      I'm running into a similar issue. I put 20 discs into my cart but now it won't let me access the cart. When I try to add a disc that's in that cart it tells me that the disc is already in another cart.

                      Comment

                        #146
                        Re: Vudu to go "can't view order" or "continue" when disc doesn't read

                        I am experiencing a similar problem. I have 19 items in my cart and unable to checkout. Also cannot add anything. I have tried uninstalling Air and V2G and also deleting the 2 app data folders mentioned in an earlier post but am still unable to view cart after reinstalling. Any help would be greatly appreciated.

                        Comment

                          #147
                          Re: Vudu to go "can't view order" or "continue" when disc doesn't read

                          I seem to be having the same problem... I left a handful of movies in my order for a little while and now I can't view my order or add new discs. I tried the uninstall process as well and it didn't work for me either. I would greatly appreciate if someone could check my order to see if I have a movie that's no longer available for redemption.

                          As a Senior Software Engineer, I'd recommend that movies that are no longer available for redemption are automatically removed from people's orders and listed in the application the next time the user launches the application, rather than breaking the application altogether.

                          Thanks in advance!

                          Comment

                            #148
                            Re: Vudu to go "can't view order" or "continue" when disc doesn't read

                            Originally posted by wags056 View Post
                            I seem to be having the same problem... I left a handful of movies in my order for a little while and now I can't view my order or add new discs. I tried the uninstall process as well and it didn't work for me either. I would greatly appreciate if someone could check my order to see if I have a movie that's no longer available for redemption.

                            As a Senior Software Engineer, I'd recommend that movies that are no longer available for redemption are automatically removed from people's orders and listed in the application the next time the user launches the application, rather than breaking the application altogether.

                            Thanks in advance!
                            3000 Miles to Graceland is no longer available for conversion. You should now have access to your cart.

                            Comment

                              #149
                              Re: Vudu to go "can't view order" or "continue" when disc doesn't read

                              Originally posted by CarlC259@yahoo.com View Post
                              I'm running into a similar issue. I put 20 discs into my cart but now it won't let me access the cart. When I try to add a disc that's in that cart it tells me that the disc is already in another cart.
                              I reviewed your account and I didn't see any issues with your D2D cart. Can you try again to see if you can get access to your cart?

                              Comment

                                #150
                                Re: Vudu to go "can't view order" or "continue" when disc doesn't read

                                Originally posted by Hungry View Post
                                I am experiencing a similar problem. I have 19 items in my cart and unable to checkout. Also cannot add anything. I have tried uninstalling Air and V2G and also deleting the 2 app data folders mentioned in an earlier post but am still unable to view cart after reinstalling. Any help would be greatly appreciated.
                                8 Mile and White Chicks are no longer available for conversion. You should now have access to your cart.

                                Comment

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