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Xbox One Playback error Sorry, the video player has stopped working. Please try again

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    #46
    Originally posted by zdustn View Post
    I have confirmed that turning off HDR 10 on the Xbox One X solved the problem for me. Another post mentioned it, I tried it, and now my UHD movies play fine. I think it must be in either a Microsoft or Vudu update. Atmos is more important to me than the HDR but we all want the best of both worlds!
    Could you describe your setup? TV Model, Sound bar or Audio/Video Receiver? We'll try and reproduce the issue so you can get the best of both worlds
    Dan H.
    VUDU QA

    Comment


      #47
      I'm having the same issue with Xbox One X stating that the video player has stopped working on anything other than SD content. It was working fine then just stopped a few days ago and has been broken ever since.

      Comment


        #48
        Originally posted by KennedyMobile View Post
        I'm having the same issue with Xbox One X stating that the video player has stopped working on anything other than SD content. It was working fine then just stopped a few days ago and has been broken ever since.
        Could you describe your setup? TV Model, Sound bar or Audio/Video Receiver?
        Dan H.
        VUDU QA

        Comment


          #49
          I am also getting the play back error
          Sorry, the video player has stopped working. please try again. I get this message on all purchased content, though Vudu free to watch movies will play.

          have done multiple hard resets and uninstalled the vudu app and reloaded.

          Xbox one S

          Comment


            #50
            If you are having issues with streaming on your Xbox One, please let us know the following.

            -TV make and model
            -Current Xbox software version
            -Internet Service Provider
            -A/V Receiver make and model (if applicable)

            Comment


              #51
              Tv Sony Bravia
              Xbox?s hardware ID 6d68bc4bc5ba7458454c2be560e6d317
              widget version 2.0185.70
              player version 301442.42


              Have reset Xbox multiple times.
              I cleared all local data and
              uninstalled and reinstalled vudu app;
              disconnected and reconnected vudu sign in.
              Vudu works on the other xbox and on the computer, just not the Xbox one S. All owned movies tested showed same error.

              internet provider Verizon fios
              Nat open, bandwidth tested good, internet speed over 300mbs
              Last edited by CaseySnow; 09-23-2019, 03:57 PM. Reason: Typographical errors

              Comment


                #52
                Issue began approximately 9/15 and is still ongoing.
                other streaming apps like Hulu, Netflix, Amazon are working just fine, as are internet speed and connectivity tests.
                Last edited by CaseySnow; 09-26-2019, 11:56 AM. Reason: Update

                Comment


                  #53
                  Still unable to watch my content on Vudu app on Xbox one S console.
                  Trailers and free to watch content does play. All paid content does not play and instead displays the error ?sorry , the video player has stopped working, Please try again?

                  For troubleshooting I have done the following multiple times.
                  router rebooted and then a hard reset
                  Xbox one S has had a hard reset and several reboots
                  Vudu App uninstalled and then reinstalled
                  On the computer have logged into account and deleted all devices.
                  Have then relogged in to Vudu on Xbox but still have same error.


                  Vudu paid content will play on mobile app on phone.

                  tv Sony Bravia 42?
                  device Xbox one S
                  internet gigabyte Fios
                  Device ID 0x7e
                  Hardware ID XBOX:ONES:6d68bc4bc5ba7458454c2be560e6d317
                  widget version 7.3.20.70
                  Player version 301442.42

                  This error has been ongoing now over 3 weeks.
                  please help
















                  Comment


                    #54
                    Same issue here. Getting "Sorry, the video player has stopped working" from VUDU when I try to play UHD on Xbox One S. HDX works fine too if I force Vudu to play in HDX through settings. Other Apps like Netflix work fine with 4k and Atmos. I have tried hard resets on all devices and hard re-establishing HDMI links.

                    Running:
                    XboxOne S to -
                    Marantz 7012 Receiver/Amp to -
                    Epson 6040ub
                    Projector

                    Comment


                      #55
                      Originally posted by sawchyn36 View Post
                      Same issue here. Getting "Sorry, the video player has stopped working" from VUDU when I try to play UHD on Xbox One S. HDX works fine too if I force Vudu to play in HDX through settings. Other Apps like Netflix work fine with 4k and Atmos. I have tried hard resets on all devices and hard re-establishing HDMI links.

                      Running:
                      XboxOne S to -
                      Marantz 7012 Receiver/Amp to -
                      Epson 6040ub
                      Projector
                      If you are having issues with streaming on your Xbox One, please let us know the following.

                      -TV make and model
                      -Current Xbox software version
                      -Internet Service Provider
                      -A/V Receiver make and model (if applicable)
                      -Content that is experiencing this issue

                      Comment


                        #56
                        -TV make and model - Sony XBR-65X930E
                        -Current Xbox software version - 10.0.18363.8119
                        -Vudu Widget Version - 7.3.20.70
                        -Internet Service Provider - Frontier Communications
                        -A/V Receiver make and model (if applicable) - Pioneer VSX-90
                        -Content that is experiencing this issue - It Chapter Two


                        I am experiencing the same issue as others. I suspect because we mostly seem to be on Sony TVs and XBox consoles, is it possible this is a DRM database validation issue? Perhaps Vudu has somehow excluded some Sony models from being authorized as DRM compliant, (so when the app communicates with Xbox to authorize the Sony TVs there is no data that confirms the compliance of our devices)? FelipeF, could you resolve this?

                        Comment

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