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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Apple TV - Feedback and technical support

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  • Benson
    replied
    Originally posted by xxxsdesdexxx View Post
    My Vudu library on AppleTV 4K never loads, and I think has something to do with the number of movies I have. Please fix this so that I am able to use Vudu through AppleTV 4K. I'm sure that there are many others in the same boat as me.
    When your movies in library are not showing up, you can select on "My Movies" button on the left menu and press (click) on your remote controller. It will force to load your library again.

    Leave a comment:


  • xxxsdesdexxx
    replied
    My Vudu library on AppleTV 4K never loads, and I think has something to do with the number of movies I have. Please fix this so that I am able to use Vudu through AppleTV 4K. I'm sure that there are many others in the same boat as me.

    Leave a comment:


  • tsken02
    replied
    I wanted to watch "Back to the Future" on my Apple TV tonight. Once I hit PLAY, I received an error that "Back to the Future" is not available on Apple TV, so I should contact VUDU. Are there some movies not available for playback?

    Leave a comment:


  • netnothing
    replied
    Are we ever going to get the Watch next functionality on the ATV? Makes watching a TV series mind-numbingly difficult. Compared to the Vudu app on the Roku, the ATV Vudu app is garbage.

    Leave a comment:


  • FabianR
    replied
    Oops... my bad. I do get Atmos when playing on my 940E's Android TV VUDU app, but I'm not getting it when playing it through my Apple TV 4K.

    Leave a comment:


  • Darealest1
    replied
    Originally posted by FabianR View Post
    @JefferyVUDU - just dawned on me that The Dolby Atmos Experience (Bundle) is not even 4K and/or it's not in Dolby Atmos.
    It's not in 4K but it is in Dolby atmos. When I watch it on my PlayStation audio switches on my receiver to atmos input and output after about a second into playback. Make sure you have your device configured properly

    Leave a comment:


  • Jake
    replied
    Originally posted by Morac View Post

    TVOS 11.4.1 has been released and I've upgraded, but I'm still not getting the DV version for Thor Ragnarok or Black Panthor. The details screen shows that both only have HDR10 versions. Neither movies mentions DV in the details screen. The Last Jedi does mentioned DV and does play back in DV.

    Does something need to be changed on the server side for movies like Thor Ragnarok and Black Panthor to support Dolby Vision?
    Yes, we are in the process of re-publishing Dolby Vision versions for Apple TV. Had to wait until the 11.4.1 update was officially out before we did that, otherwise people would see the same issue until they could get the update.

    Leave a comment:


  • Morac
    replied
    Originally posted by JeffreyVUDU View Post

    When officially released TVOS 11.4.1 should solve the issues.
    TVOS 11.4.1 has been released and I've upgraded, but I'm still not getting the DV version for Thor Ragnarok or Black Panthor. The details screen shows that both only have HDR10 versions. Neither movies mentions DV in the details screen. The Last Jedi does mentioned DV and does play back in DV.

    Does something need to be changed on the server side for movies like Thor Ragnarok and Black Panthor to support Dolby Vision?

    Leave a comment:


  • FabianR
    replied
    @JefferyVUDU - just dawned on me that The Dolby Atmos Experience (Bundle) is not even 4K and/or it's not in Dolby Atmos.

    Leave a comment:


  • FabianR
    replied
    Originally posted by Jake View Post

    Everest is still "Dolby Vision Profile 4" and we are working on adding a "Profile 5" version. A couple of devices (namely Apple TV and Sony TVs) don't support DV Profile 4.
    Thanks for the response, it?s appreciated, particularly on a Sunday. Thanks again!

    Leave a comment:


  • Jake
    replied
    Originally posted by FabianR View Post
    @JefferyVUDU - my VUDU library on the TV 4K app shows that I own Everest in UHD and shows that it's 4K and Dolby Atmos, but I get no indication that Dolby Atmos is active on my Onkyo TX-NR777.

    I almost forgot, is/are there plans to merge the Android TV app's UI with the tvOS app? As it would be nice to have similar UI's. As I like seeing the UI on the Android TV app when playing a movie.
    Everest is still "Dolby Vision Profile 4" and we are working on adding a "Profile 5" version. A couple of devices (namely Apple TV and Sony TVs) don't support DV Profile 4.

    Leave a comment:


  • FabianR
    replied
    @JefferyVUDU - my VUDU library on the TV 4K app shows that I own Everest in UHD and shows that it's 4K and Dolby Atmos, but I get no indication that Dolby Atmos is active on my Onkyo TX-NR777.

    I almost forgot, is/are there plans to merge the Android TV app's UI with the tvOS app? As it would be nice to have similar UI's. As I like seeing the UI on the Android TV app when playing a movie.

    Leave a comment:


  • JeffreyVUDU
    replied
    Originally posted by Morac View Post

    HDR is broken on a number of titles on the ATV. Thor Ragnarok is one of them. No idea when they will be fixed. It was supposed to be in a few days, but more issues were found (see 2 posts above yours).
    When officially released TVOS 11.4.1 should solve the issues.

    Leave a comment:


  • laurentiuz
    replied
    I would like official support for the "tv app", so I can watch/access all the movies and tv shows I have purchased through Vudu.com. And even the "Movies on Us" section would be great.

    Leave a comment:


  • Morac
    replied
    Originally posted by nyckrazy View Post
    Saw that VUDU now offers 4k HDR streaming though apple tv 4k, Bought Thor Ragnarok for 25$ at the vudu site, Fired up my apple tv 4k and played the movie, No HDR..... Please HELP.
    HDR is broken on a number of titles on the ATV. Thor Ragnarok is one of them. No idea when they will be fixed. It was supposed to be in a few days, but more issues were found (see 2 posts above yours).

    Leave a comment:

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