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Android TV - Feedback and technical support

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    My Sony x900e kicks into screensaver during vudu every time. Tv and app are both updated latest versions . Not having this issue with any other streaming apps. Any advice? Going crazy

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      I'd just like a better User Interface for the android tv app. Like how it was before the 4k beta. Which it still looks like beta and not official like the roku app or other devices.

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        OT - The Disney+ app is now available on the Google Play store.

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          FYI, Sony has released a new firmware update, v6.6555.

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            I don't know if this is happening on all Android TV certified devices but access to "My List" does not show up anywhere using the Vudu app on my Xiaomi Mibox (MDZ-16-AB).

            Is that normal?

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              Originally posted by AAD213 View Post
              I don't know if this is happening on all Android TV certified devices but access to "My List" does not show up anywhere using the Vudu app on my Xiaomi Mibox (MDZ-16-AB).

              Is that normal?
              We have to wait for the respective VUDU apps to be updated. As, I have the new Folders feature on macOS, iOS, and iPadOS, but it's not available on tvOS (Apple TV) or the Android TV app.

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                Since I bought the Sony X900F 2 years ago, the Vudu app has been horrific. Even with the update from yesterday, the app still goes into a screen saver exactly 1 hour of inactivity with the Sony remote. It stops the video play and kicks into a Chromecast screen saver. Once I select/OK button on the remote, the app is back to the movie selected and I have to select play. Another issue is backing out from playing a movie. It immediately goes to a blank screen, except for the search box at the top. I have to go to the search box, press select to bring up the blinking cursor, then press the back button a few times to back out of the app correctly. It has been doing this regardless if I had the TV connected to my Onkyo via optical, or to my Denon via ARC.

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                  Originally posted by ncain View Post
                  Since I bought the Sony X900F 2 years ago, the Vudu app has been horrific. Even with the update from yesterday, the app still goes into a screen saver exactly 1 hour of inactivity with the Sony remote. It stops the video play and kicks into a Chromecast screen saver. Once I select/OK button on the remote, the app is back to the movie selected and I have to select play. Another issue is backing out from playing a movie. It immediately goes to a blank screen, except for the search box at the top. I have to go to the search box, press select to bring up the blinking cursor, then press the back button a few times to back out of the app correctly. It has been doing this regardless if I had the TV connected to my Onkyo via optical, or to my Denon via ARC.
                  This was supposed to be fixed in Sony's Android O update... but apparently it's a Sony firmware issue, and they have provided a workaround - here's a previous thread on the topic:

                  https://forum.vudu.com/forum/technic...y-a1e-vudu-app

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                    2016 Sony TV: XBR-65X850D (HDX and 4K capable)
                    Android TV version: 8.0.0
                    Android Sec Patch: Jan 1 2020
                    Kernel Version: 3.10.79
                    Current VUDU version: 6.0.820_26_1 *unable to play UHD*
                    Previous VUDU version: 4.1.37 *Able to play UHD*


                    Issue: Recent Android TV update to 8.0.0 forced us to upgrade to 6.0.820_26_1, natively which removed the UHD functionality

                    Description: Thank you for allowing the Beta for UHD playback with version 4.1.37. Previously the above TV could sideload 4.1.37 to play in UHD successfully. However after Sony recently patched us to 8.0.0, the native VUDU player updated to 6.0.820_26_1. Once this happens our UHD became unable to play. Highest resolution is now HDX.

                    Attempted to sideload to downgrade back to version 4.1.37 but it returns the message that it cannot now that 6.0.820_26_1 is the current native and higher version. The older VUDU version had a speed test feature to ensure UHD was capable. Recommend putting that feature back in the current version.

                    Feedback: For the above reasons, we have lost UHD playback for this 2016 Sony Bravia XBR-65X850D.
                    Recommend: Recommend allowing downgrade back to 4.1.37 or allow sideloading from APK. Or add the XBR-##X850D models to your UHD line up because it meets your standards and was working.

                    Comment


                      Originally posted by Ryosaeba View Post
                      2016 Sony TV: XBR-65X850D (HDX and 4K capable)
                      Android TV version: 8.0.0
                      Android Sec Patch: Jan 1 2020
                      Kernel Version: 3.10.79
                      Current VUDU version: 6.0.820_26_1 *unable to play UHD*
                      Previous VUDU version: 4.1.37 *Able to play UHD*


                      Issue: Recent Android TV update to 8.0.0 forced us to upgrade to 6.0.820_26_1, natively which removed the UHD functionality

                      Description: Thank you for allowing the Beta for UHD playback with version 4.1.37. Previously the above TV could sideload 4.1.37 to play in UHD successfully. However after Sony recently patched us to 8.0.0, the native VUDU player updated to 6.0.820_26_1. Once this happens our UHD became unable to play. Highest resolution is now HDX.

                      Attempted to sideload to downgrade back to version 4.1.37 but it returns the message that it cannot now that 6.0.820_26_1 is the current native and higher version. The older VUDU version had a speed test feature to ensure UHD was capable. Recommend putting that feature back in the current version.

                      Feedback: For the above reasons, we have lost UHD playback for this 2016 Sony Bravia XBR-65X850D.
                      Recommend: Recommend allowing downgrade back to 4.1.37 or allow sideloading from APK. Or add the XBR-##X850D models to your UHD line up because it meets your standards and was working.
                      Question - have you tried UHD playback, or are you seeing a message that "this device does not support UHD, will play HDX". Because there is a known bug that incorrectly displays that message in the purchase dialog (that will be fixed in the next update). But it should still play UHD if actually supported by the device.

                      Comment


                        This was tested with UHD content already purchased. My library confirms UHD content was prepurchased over PC. But on the TV, it is now limited to HDX. So this ver of VUDU in combo with the Andrioid 8.0 removed the UHD option. Previously under the lower Android version, and the original 4.1.37, we could sideload the VUDU app which allows UHD. So to confirm, at one point UHD content is playable, but since the recent forced upgrade to Android 8.0 which natively forces Vudu to 6.0.820, we cannot sideload. TV returns message that newer version is higher.

                        I am seeing my videos correctly displaying as owning UHD content. However playback only allows HDX and SD.

                        DEVICE did play UHD, but now doesnt. There is no error message. UHD is not selectable.

                        Let me know if I can help test or provide more details.

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