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Android TV - Feedback and technical support

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    Originally posted by soaptrail View Post
    JeffreyVUDUand now Vudu is stuck in PCM stero. I no longer get Dolby Digital plus on the andriod TV app. I am hoping you can fix it. Let me know if you need more info.
    I also updated my 940E and although Atmos is highlighted like Dolby Vision, my Onkyo TX-NR777 only shows PCM 2.0 and not Atmos. This happened with 4K UHD Captain America: Winter Soldier, The Amazing Spider-Man, and Aquaman.

    Comment


      Originally posted by FabianR View Post

      I also updated my 940E and although Atmos is highlighted like Dolby Vision, my Onkyo TX-NR777 only shows PCM 2.0 and not Atmos. This happened with 4K UHD Captain America: Winter Soldier, The Amazing Spider-Man, and Aquaman.
      They weird thing is if I cast Vudu to my TV DD+ is sent to my receiver.

      Comment


        Originally posted by soaptrail View Post
        JeffreyVUDU i upgraded my Sony 930e TV to Firmware update to v6.5850 https://www.sony.com/electronics/sup...loads/00016043


        and now Vudu is stuck in PCM stero. I no longer get Dolby Digital plus on the andriod TV app. I am hoping you can fix it. Let me know if you need more info.
        It?s not the Sony firmware update. I?m still on the older Sony 930e firmware from November and I?m getting PCM on my Onkyo receiver as well. Not only that I?m seeing weird color at times when watching Dolby Vision movies. For example a number of scenes in Avengers Infinity War have a purplish or greenish blue tint that display even outside the picture zone in what should be the black bars above and below the movie. A good example is the throne scene at 1:06:45. When Thanos is taking a number of times everything looks green. The scene looks fine on the Apple TV app. See the 2 attachments.

        There was a Vudu app update on April 19 to version 5.0.114 which appears to have broken both since prior to that version Dolby Digital worked and the colors looked correct.

        Please revert the Google Play Store app back to the 4.3.60.135718 version or update a fixed version.

        Comment


          JeffreyVUDU

          Here?s a screenshot of the same scene with the Android TV Vudu app on the left and the Apple TV app on the right.

          The stereo only also only happens on the 5.0.114 Android TV app. Apple TV plays Dolby Digital.

          51904473-11A0-4B96-A8F5-3242AA2C7BFA.jpeg image_622.jpg

          Comment


            Originally posted by soaptrail View Post

            They weird thing is if I cast Vudu to my TV DD+ is sent to my receiver.
            Casting doesn?t use the Vudu app on the TV. It uses the app on your mobile device along with the Google Chromecast app on the TV.

            Comment


              Also no surround sound on my Sony x930e since latest Vudu update. Please fix or roll back. My entire Vudu catalog only plays in stereo now. I am close to regretting my decision to stop buying physical media....

              Comment


                Accord to Sony, VUDU?s working on a new app...
                Erin (Moderator) (Sony PSA)
                Hi Fabianr,

                We are sorry for the inconvenience this caused you. This issue is not caused by the firmware update released for the TV. VUDU is also updating their app. Rest assured that we are working with VUDU to address the issue.

                Sincerely,

                Erin

                Sony Social Support

                Comment


                  Originally posted by FabianR View Post
                  Accord to Sony, VUDU?s working on a new app...
                  Erin (Moderator) (Sony PSA)
                  Hi Fabianr,

                  We are sorry for the inconvenience this caused you. This issue is not caused by the firmware update released for the TV. VUDU is also updating their app. Rest assured that we are working with VUDU to address the issue.

                  Sincerely,

                  Erin

                  Sony Social Support
                  Yay! Also I was not worried.

                  Comment


                    I have been trying to work with Vudu support to get an answer on this issue for the past 2 days with no success. I finally found this thread last night. I can't even get Vudu support to admit that there is a problem with the App and a timeframe on when it will be fixed. Has anyone else had any luck finding out when an updated app will be available so I can watch the UHD or even HDX movies on Vudu with the correct sound?

                    Comment


                      Seems to be fixed in the latest update

                      Comment


                        Originally posted by seph13 View Post
                        Seems to be fixed in the latest update
                        Yes I May 8th update fixed my Sony 930e TV. I get DD+ again, thank you Vudu!

                        Comment


                          Originally posted by seph13 View Post
                          Seems to be fixed in the latest update
                          What's the version #?

                          Comment


                            I have a RCA RPJ129 Projector with an included built in Android TV (Amlogic s905 SoC, running Android 7.1). I'm able to run the Android TV version of the Vudu app (version: 5.0.121). I'm able to login and use the app but any HDX quality playback immediately fails due to a playback error. SD quality videos will play without issue. Sadly there's no way to force HDX quality to SD.

                            (The standard Vudu app does not run at all. Crashes immediately upon start up.)

                            Update: I think I determined the issue with my device and that it lacks Google's Widevine Security Level 1 support. Only supports level 3. This would explain SD only playing but not HDX quality.

                            Is there a way to force HDX content to play on the app in SD mode?

                            Comment


                              FYI... Sony's released a new version of the firmware (v6.6510) for the Series E.

                              https://www.sony.com/electronics/sup...loads/00016128

                              Comment


                                Im still seeing my vudu app on my Sony A1E kick out to google screensaver after certain amount of time.....I have latest vudu app version and Sony latest tv firmware from 7/2/19

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