Announcement

Collapse

Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
See more
See less

Android TV - Feedback and technical support

Collapse
X
Collapse
 
  • Page of 16
  • Filter
  • Time
  • Show
Clear All
new posts
Previous 1 6 7 8 9 10 11 12 16 template Next
  • JohnD76
    replied
    This version of the app does seem the best yet. I wathes thor ragnarok again last night and it only paused/buffered twice through the whole film.

    Testing again today with Justice League..

    update: still buffering for me but a bit of an improvement over the last update and a bit of an improvement over the previous update.

    Leave a comment:

  • johnboy
    replied
    I played Dark Knight Rises 4K DV a 2hr.44 minute movie and it played flawless all the way through on this last patch 6/3.The first time I made it without any stoppage....That last update prior was like a bucking bronco..lol...Keep up the great work guys and Thanks.

    Leave a comment:

  • JohnD76
    replied
    34 minutes into wonder woman uhd and it has buffered even though it has full signal bars even whilst bufering... Sorted itself out after about 10 seconds and remained on full uhd signal strength..... I amd using AC wifi on a Unifi AC Pro AP, not the 100 mbit ethernet port on the sony tv. I have fine tuned my network and wifi to try and resolve these issues so do not believe these are causing the buffering. I have also tried this using smart QoS but this has also not helped with previous versions of the app.

    I will keep testing and wathcing movies to see if things get better :-)

    buffered again at 55 minutes stil on full strength and did not recover after 30 seconds.....

    and again at 58 minutes.....

    Leave a comment:

  • JohnD76
    replied
    i am testing the new android tv app on my sony 2017 oled now. Vudu, are there any release notes available?

    Leave a comment:

  • soaptrail
    replied
    Vudu team, I see you updated the app on June 4th. My Sony 930e works better. I played Lego Ninjago UHD nad constantly got buffering and it did tell me to downgrade to HDX twice. Also the bandwidth was never higher than one bar. So i tried a couple more movies Arrival UHD (no HDR) which was 5 bars and no issues and I tried BladeRunner 2049 which gave me 2 bars and stuttered a couple times. Maybe it is this TV since avs members say even with a wired ethernet connection the TV does not have much bandwidth. I can switch to my Sony x700 UHD player and play movies fine.

    Leave a comment:

  • soaptrail
    replied
    Originally posted by alchav21 View Post

    Worked great for me, I clicked on that Link and it Installed it on my Sony 65X900E UHD TV. It did keep the older app, so I guess I have to delete that one. My only regret is that I didn't do this long ago. Thanks anyway ALC
    This new beta has only been available for a month.

    Leave a comment:

  • NavyMojo
    replied
    Originally posted by soaptrail View Post

    Click the link in the first post from a PC and tell google play to install on your TV device. Then it will work.
    OK thanks! Unfortunately, my TV does not show up as available for that yet. I thought I had a 2016 TV but it is a 2015.

    Leave a comment:

  • alchav21
    replied
    Originally posted by soaptrail View Post

    Thanks for the update. I see you guys also have HDR on the Sony x700 BD player so now I have 2 ways to get your 4K + HDR movies and I can validate that any errors I get are or are not caused by my router/internet connection.

    You guys are doing great.
    Well I hope one of them is Hard Wired, and you have plenty of Bandwidth. I know Vudu says all you need is 11+Mbps, but in my experience it's more like 50+Mbps. I have a Fiber Feed Switch with 75Mbps Symmetrical, Hard Wired straight to my Sony UHDTV with no Buffering problems.

    Leave a comment:

  • alchav21
    replied
    Originally posted by soaptrail View Post

    clicking the google play link from a PC in the first post is what worked for me. Then it will tell you if your devices are compatible.
    Worked great for me, I clicked on that Link and it Installed it on my Sony 65X900E UHD TV. It did keep the older app, so I guess I have to delete that one. My only regret is that I didn't do this long ago. Thanks anyway ALC

    Leave a comment:

  • Subzero7
    replied
    Originally posted by soaptrail View Post

    clicking the google play link from a PC in the first post is what worked for me. Then it will tell you if your devices are compatible.
    Yeah, I followed that link on my PC (from earlier), and when the VUDU app page came up, and that I saw was "installed." But that's talking about my phone, When I click on the "installed" button it comes up with other choices, but my Sony TV shows grayed out with an error saying it's not compatible. Makes no sense. But here's the REALLY weird thing; when I open Vudu on my phone (Samsung S8), and "cast" a 4K title to my TV, suddenly Vudu on the TV comes up, it plays in 4K, and the correct audio. Really weird.

    Leave a comment:

  • soaptrail
    replied
    Originally posted by Subzero7 View Post

    soaptrail I went to Google Play on my TV, and Vudu wasn't in there. So I wrote to Vudu Support directly, and here is the response I got:
    "Hello Tim,
    Thank you for contacting Vudu Customer Care. Unfortunately, at the moment we have not release the update to 4.1.37 on some devices. I do apologize the inconvenience this may cause. If you have any further questions please refer to our technicians on the Forum below:


    https://forum.vudu.com/forum/technic...hnical-support
    If you have any further question or need additional assistance please feel free to contact us at the number or email below. "

    Of course, the link just leads back to this forum.
    clicking the google play link from a PC in the first post is what worked for me. Then it will tell you if your devices are compatible.

    Leave a comment:

  • Subzero7
    replied
    Originally posted by soaptrail View Post

    I had to click that link then on my TV go to google play and search for the app to install it. Then there will be 2 VUDU apps on your android TV.
    soaptrail I went to Google Play on my TV, and Vudu wasn't in there. So I wrote to Vudu Support directly, and here is the response I got:
    "Hello Tim,
    Thank you for contacting Vudu Customer Care. Unfortunately, at the moment we have not release the update to 4.1.37 on some devices. I do apologize the inconvenience this may cause. If you have any further questions please refer to our technicians on the Forum below:


    https://forum.vudu.com/forum/technic...hnical-support
    If you have any further question or need additional assistance please feel free to contact us at the number or email below. "

    Of course, the link just leads back to this forum.

    Leave a comment:

  • soaptrail
    replied
    Originally posted by NavyMojo View Post
    I just saw that there was a Beta version for older Sony TVs but I can't seem to be able to find and load up that version. Nothing comes up in the Sony TV Google Play search for vudu. I only have the vudu app that Sony has loaded and can't seem to force it to update. How do I try to get the Beta version so I can play video in UHD?
    Click the link in the first post from a PC and tell google play to install on your TV device. Then it will work.

    Leave a comment:

  • NavyMojo
    replied
    I just saw that there was a Beta version for older Sony TVs but I can't seem to be able to find and load up that version. Nothing comes up in the Sony TV Google Play search for vudu. I only have the vudu app that Sony has loaded and can't seem to force it to update. How do I try to get the Beta version so I can play video in UHD?

    Leave a comment:

  • Oh Heck
    replied
    Originally posted by JakeS550 View Post

    That would be 4K/hdr

    I should have elaborated more. No, I was referring to the HDX as viewed on the android app.

    Leave a comment:

Previous 1 6 7 8 9 10 11 12 16 template Next
Working...
X