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UV movies ported to Vudu missing from Movies Anywhere library. Used to be there.

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  • dyeysee
    replied
    Originally posted by thejason40 View Post

    First reply I got from vudu told me that the movies that dissapeared probably aren't on MA, then they told me how to make sure I've connected to the right ultraviolet account, then they told me how to check I'm not applying a filter in Vudu. They don't seem to be understanding the issue at all. And I had to wait over a week for any responce at all.

    When I emailed MA they replied straight away and told me that everything on my MA accounts looks fine and something seems to be stopping messages transferring from Vudus side.
    i got that same reply too from MA. it looks likes when your UV disconnects or something, it got marked as refunded. so even you reconnect your UV, it never chnaged that status. noticed before, when you UV gets reconnected, it creates new transaction log. now it doesnt. it looks like they implemented a change which causes this and just dont want to admit it. so when UV gets disconnected it will never synced back again in MA.

    also, now they replied me that UV losses some of its license etc. now they are telling me to go to UV as this is an issues with the studio.

    Leave a comment:


  • B2Net
    replied
    At first I thought these were title dependent but turns out it could be any title that originated in UV from another provider besides VUDU that passed through VUDU to MA.

    ​​​​​

    ​​​​​​I did not disconnect from UV. I use same email with UV, MA, VUDU, FandangoNow, Sony Pictures Store, Paramount Movies. I do not have library sharing. Still got hit with 33 losses in MA. Would have been worse had 52 other titles not been multiple redeem (ie came into MA via iTunes, Amazon, Google Play, Microsoft, MA itself). The multiple redeems stayed in MA even though the UV glitches refunds flowed via VUDU to MA.

    ​​​​​​

    Leave a comment:


  • thejason40
    replied
    Originally posted by FelipeF View Post

    This is UV's official response actually. We are just mirroring this message to prevent any further issues before UV completely shuts down. This is not anything new. We have been saying this for months.

    https://www.myuv.com/

    https://forum.vudu.com/forum/vudu/ge...ount-from-vudu
    My point was more along the lines of, is Vudu going to help us fix this issue and get our movies back into movies anywhere, regardless of who's fault it is?

    Leave a comment:


  • thejason40
    replied
    Originally posted by dyeysee View Post
    i just got that reply too.. from the list only child's play is not MA as if I don't know that. I am concern and full of doubt how they reply us

    =================
    Thank you for contacting Vudu Customer Care.

    Movies Anywhere only supports titles from certain film studios. After reviewing your account we found out the titles are added to your Vudu account and both UltraViolet and Movies Anywhere services are linked properly. As well most of the titles are Movies anywhere compatible, but there are some that are not.

    Just to name some of them:
    • Baby Mama
    • Barbie as Rapunzel
    • Barbie as The Island Princess
    • Barbie The Princess and the Pauper
    • Barbie Fairytopia: Mermaidia
    • Barbie in The Nutcracker
    • Barbie Presents Thumbelina
    • Be Kind Rewind
    • Beethoven
    • Blue Streak
    • Catch and Release
    • Cats & Dogs
    • Charlie's Angels
    • Christmas With the Kranks
    • City of Angels
    • Child's play
    • Closer
    Please get in touch with Movies Anywhere Customer Service at help@moviesanywhere.com or 1-833-466-8438 so they can further verify you MA account.

    Please feel free to contact us regarding any concern or doubt you may have, we always do our best for Vudu Customers.
    First reply I got from vudu told me that the movies that dissapeared probably aren't on MA, then they told me how to make sure I've connected to the right ultraviolet account, then they told me how to check I'm not applying a filter in Vudu. They don't seem to be understanding the issue at all. And I had to wait over a week for any responce at all.

    When I emailed MA they replied straight away and told me that everything on my MA accounts looks fine and something seems to be stopping messages transferring from Vudus side.

    Leave a comment:


  • dyeysee
    replied
    i just got that reply too.. from the list only child's play is not MA as if I don't know that. I am concern and full of doubt how they reply us

    =================
    Thank you for contacting Vudu Customer Care.

    Movies Anywhere only supports titles from certain film studios. After reviewing your account we found out the titles are added to your Vudu account and both UltraViolet and Movies Anywhere services are linked properly. As well most of the titles are Movies anywhere compatible, but there are some that are not.

    Just to name some of them:
    • Baby Mama
    • Barbie as Rapunzel
    • Barbie as The Island Princess
    • Barbie The Princess and the Pauper
    • Barbie Fairytopia: Mermaidia
    • Barbie in The Nutcracker
    • Barbie Presents Thumbelina
    • Be Kind Rewind
    • Beethoven
    • Blue Streak
    • Catch and Release
    • Cats & Dogs
    • Charlie's Angels
    • Christmas With the Kranks
    • City of Angels
    • Child's play
    • Closer
    Please get in touch with Movies Anywhere Customer Service at help@moviesanywhere.com or 1-833-466-8438 so they can further verify you MA account.

    Please feel free to contact us regarding any concern or doubt you may have, we always do our best for Vudu Customers.

    Leave a comment:


  • dyeysee
    replied
    Originally posted by FelipeF View Post

    This is UV's official response actually. We are just mirroring this message to prevent any further issues before UV completely shuts down. This is not anything new. We have been saying this for months.

    https://www.myuv.com/

    https://forum.vudu.com/forum/vudu/ge...ount-from-vudu
    I think what UV is only trying to say on their message is, don't unlink or close your UV library as you may forgot to reconnect when they shutdown. the issue of losing the library only will happen after the shutdown when you are unlinked. but prior to shutdown in event it gets disconnected, it should be able to reconnect without any issue. is this understanding incorrect?

    Leave a comment:


  • PlanetMC
    replied
    Originally posted by FelipeF View Post

    This is UV's official response actually. We are just mirroring this message to prevent any further issues before UV completely shuts down. This is not anything new. We have been saying this for months.

    https://www.myuv.com/

    https://forum.vudu.com/forum/vudu/ge...ount-from-vudu
    There is obviously an issue here because I havent linked my library from Vudu for nearly 6mths now and I have still lost movies!

    Leave a comment:


  • FelipeF
    replied
    Originally posted by thejason40 View Post

    Is this the official vudu responce then? "Well it's your own fault"?
    This is UV's official response actually. We are just mirroring this message to prevent any further issues before UV completely shuts down. This is not anything new. We have been saying this for months.

    https://www.myuv.com/

    https://forum.vudu.com/forum/vudu/ge...ount-from-vudu

    Leave a comment:


  • dyeysee
    replied
    Originally posted by FelipeF View Post
    DO NOT UNLINK YOUR UV LINK WITH VUDU. THIS HAS BEEN STATED SEVERAL TIMES BY US AND BY THE FOLKS AT UV. DO SO AT YOUR OWN RISK.
    wow. is this VUDU's official response to this issue? UV is linked but it never get synched back to MA. Per checking in MA transaction log, you can find the movie title there but it never really add back to your MA library. So basically, what is happening is when UV gets disconnected to VUDU, either intentional or not, its will remove the Movie in MA. However, when you reconnect your UV to VUDU, it get synched back only to your VUDU library but not in MA but you will see in your MA transaction logs that its trying to do something on this title whether add it or something. Also noticed that this issue only started when in Vudu, when you reconnect your UV, it creates a new transaction log. Now this is no longer happening when you reconnect UV to your Vudu account.

    Leave a comment:


  • thejason40
    replied
    Originally posted by FelipeF View Post
    DO NOT UNLINK YOUR UV LINK WITH VUDU. THIS HAS BEEN STATED SEVERAL TIMES BY US AND BY THE FOLKS AT UV. DO SO AT YOUR OWN RISK.
    Is this the official vudu responce then? "Well it's your own fault"?

    Leave a comment:


  • B2Net
    replied
    Originally posted by DETROIT View Post

    This issue isn't affected by those who unlinked and relinked. People who haven't unlinked their accounts (which is most) is still having the same issue. It's because UV is deleting the duplicate and lower quality of UV titles you own.
    That was my situation. Didn't unlink. Still experienced the loss of MA titles.

    Leave a comment:


  • DETROIT
    replied
    Originally posted by FelipeF View Post
    DO NOT UNLINK YOUR UV LINK WITH VUDU. THIS HAS BEEN STATED SEVERAL TIMES BY US AND BY THE FOLKS AT UV. DO SO AT YOUR OWN RISK.
    This issue isn't affected by those who unlinked and relinked. People who haven't unlinked their accounts (which is most) is still having the same issue. It's because UV is deleting the duplicate and lower quality of UV titles you own.

    Leave a comment:


  • FelipeF
    replied
    DO NOT UNLINK YOUR UV LINK WITH VUDU. THIS HAS BEEN STATED SEVERAL TIMES BY US AND BY THE FOLKS AT UV. DO SO AT YOUR OWN RISK.

    Leave a comment:


  • thejason40
    replied
    Exact same thing here. Accidentally disconnected UV from Vudu, reconnected now but they are all still missing from Movies Anywhere. Movies Anywhere said it's Vudu's fault, Vudu have just not responded to the ticket I opened a week ago. Currently missing 100s of movies from MA.

    Leave a comment:


  • dyeysee
    replied
    Originally posted by WeirdG View Post

    I'm still waiting. They've basically told me that they've done all they can, and the issue is on MA's end. I don't even care who's responsible, I just want it fixed. Would be nice if Vudu and MA support could work together to resolve this issue.
    They have no resolution till now. sucks

    Leave a comment:

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