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The "Incorrect Aspect Ratio" Thread

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  • lujan
    replied
    Re: The "Incorrect Aspect Ratio" Thread

    Originally posted by Capt-Cupcake View Post
    Did everyone get the email about upgrading all HD copies to HDX? This is troublesome. Some of The universal monster films (Frankenstein, Mummy, Invisible Man) are in the incorrect "stretched" aspect ratio in HDX only. On those films, the HD version is the only version that you can watch (and the SD version). The HDX versions are just awful

    I'm afraid they're going to take away the HD versions, and those films will only be able to be viewed in standard DEF because those HDXs are stretched so badly
    I got it but it makes no difference to me as I no longer have any "HD" titles in my collection and haven't for quite a while.

    10 UHD
    752 HDX
    2 SD

    Leave a comment:


  • Capt-Cupcake
    replied
    Re: The "Incorrect Aspect Ratio" Thread

    Did everyone get the email about upgrading all HD copies to HDX? This is troublesome. Some of The universal monster films (Frankenstein, Mummy, Invisible Man) are in the incorrect "stretched" aspect ratio in HDX only. On those films, the HD version is the only version that you can watch (and the SD version). The HDX versions are just awful

    I'm afraid they're going to take away the HD versions, and those films will only be able to be viewed in standard DEF because those HDXs are stretched so badly

    Leave a comment:


  • Steveo3631
    replied
    Re: The "Incorrect Aspect Ratio" Thread

    Add My Sister Eileen, Kismet, Silk Stockings to the list

    Leave a comment:


  • olarmy96
    replied
    Re: The "Incorrect Aspect Ratio" Thread

    Originally posted by prkprkprk View Post
    Finally got around to updating the list. Thanks to everyone for sending me notices!
    One I noticed recently that doesn't seem to be on the list. I think it used to be SD only.

    Cahill: United States Marshall (HDX)
    Original Aspect Ratio: 2.35 : 1
    Vudu Aspect Ratio: 1.78 : 1

    Ironically, it has a DD+ soundtrack, but the aspect ratio is wrong. That makes it unwatchable to me.

    Leave a comment:


  • Dionycef
    replied
    Re: The "Incorrect Aspect Ratio" Thread

    BatmanVsuperman extended UHD remains cropped in LG Oled .Guess the problem will remain permanent?
    Support remains quiet in this.

    Leave a comment:


  • Dionycef
    replied
    Re: The "Incorrect Aspect Ratio" Thread

    Dear Jake,
    No update received yet. Starting to lose hope here.

    Leave a comment:


  • ydkjman
    replied
    Re: The "Incorrect Aspect Ratio" Thread

    Originally posted by dsk_daniel View Post
    Hey, how about something gets done ASAP about those Indiana Jones movies?
    Amen to that statement !! Glad they can fix a movie that just came out but can't get one fixed that's been out for much longer !!

    Leave a comment:


  • Jake
    replied
    Re: The "Incorrect Aspect Ratio" Thread

    Originally posted by Dionycef View Post
    Any update on the fix?
    I am not going to purchase another UHD movie unless a fix is through. It is really annoying

    Thanks
    Just got the new encode. It should be live by tomorrow afternoon. As far as we know this was the only title with the issue.

    Leave a comment:


  • Dionycef
    replied
    Re: The "Incorrect Aspect Ratio" Thread

    Any update on the fix?
    I am not going to purchase another UHD movie unless a fix is through. It is really annoying

    Thanks

    Leave a comment:


  • Jake
    replied
    Re: The "Incorrect Aspect Ratio" Thread

    Originally posted by Jangonate View Post
    So it's been passed that day or so mark you offered and it's still cropping. Any updates? I paid a bit for yhis movie back on the 28th of June. It is now July 11th and I'm still having trouble watching it.
    I was told we'd have a new encode to fix it Friday, but it's not ready yet. It's actually a workaround for a bug in the LG TV firmware, but we think we have a way to workaround it with a new encode. Sorry about the delay.

    Leave a comment:


  • prkprkprk
    replied
    Re: The "Incorrect Aspect Ratio" Thread

    Finally got around to updating the list. Thanks to everyone for sending me notices!

    Leave a comment:


  • Jangonate
    replied
    Re: The "Incorrect Aspect Ratio" Thread

    Originally posted by Jake View Post
    We have found an issue with some DolbyVision movies on LG TVs - a new version will be published ASAP (within the next day or so).
    So it's been passed that day or so mark you offered and it's still cropping. Any updates? I paid a bit for yhis movie back on the 28th of June. It is now July 11th and I'm still having trouble watching it.

    Leave a comment:


  • dsk_daniel
    replied
    Re: The "Incorrect Aspect Ratio" Thread

    Originally posted by Jake View Post
    We have found an issue with some DolbyVision movies on LG TVs - a new version will be published ASAP (within the next day or so).
    Hey, how about something gets done ASAP about those Indiana Jones movies?

    Leave a comment:


  • Jangonate
    replied
    Re: The "Incorrect Aspect Ratio" Thread

    Originally posted by Jake View Post
    We have found an issue with some DolbyVision movies on LG TVs - a new version will be published ASAP (within the next day or so).
    Anxious for that and glad to see you're fixing it. It was driving me a bit crazy. I have an LG 55C6P.

    Leave a comment:


  • Jake
    replied
    Re: The "Incorrect Aspect Ratio" Thread

    Originally posted by Dionycef View Post
    Batman v Superman Extended in UHD keeps cropping top and bottom every 2 minutes .
    It is very irritating as it keeps changing all the time. HDX versions are OK UHD theatrical is also OK. The problem is at the extended edition. VUDU app in LG C6
    We have found an issue with some DolbyVision movies on LG TVs - a new version will be published ASAP (within the next day or so).

    Leave a comment:

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