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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Disney/Touchstone Movies downgrading to SD

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  • LEADFARMER
    replied
    Wasn't going to worry about it, but it's rather annoying that mine hasn't reverted back to HDX. Tried clearing my cache/cookies. Disconnecting from MA. Nothing works. Anyone got any other suggestions?

    Leave a comment:


  • IPhoneUser
    replied
    Originally posted by VuduAddict View Post

    Which titles? Have you unlinked and relinked? I would wait it out a bit longer, but unlinking and relinking/clearing your browser cache should fix things.
    It finally switched back. Happy to get them back in HDX. I hope there are no more incidents like this in the future. When stuff like this happens, it seriously damages the Vudu and MA brand. I guess this means we won't be getting automatic upgrades anytime in the near future if they are this intent on splitting redemptions. Still don't understand why some HD codes are being treated as SD by MA but lesson learned.

    Leave a comment:


  • VuduAddict
    replied
    Originally posted by IPhoneUser View Post

    On Vudu those titles are still SD on my PC and TV but HD everywhere else including MA. Should I wait it out or escalate to customer service?
    Which titles? Have you unlinked and relinked? I would wait it out a bit longer, but unlinking and relinking/clearing your browser cache should fix things.

    Leave a comment:


  • ithinkurcrazy
    replied
    My movies were back in HDX when I logged into Vudu this morning

    Leave a comment:


  • IPhoneUser
    replied
    Originally posted by lujan View Post

    If you clear the browser cache or somehow refresh your screen they should all be back to HDX.

    82 UHD
    851 HDX
    2 SD
    On Vudu those titles are still SD on my PC and TV but HD everywhere else including MA. Should I wait it out or escalate to customer service?

    Leave a comment:


  • Morac
    replied
    Originally posted by lujan View Post

    If you clear the browser cache or somehow refresh you screen they should all be back to HDX.

    82 UHD
    851 HDX
    2 SD
    Thanks that fixed it for me.

    Leave a comment:


  • lujan
    replied
    Originally posted by ithinkurcrazy View Post
    Mine are still messed up.

    I also don't understand why MA doesn't show the version you own...SD or HD...on their site. That seems like something that you would have the right to know.

    Thus far, MA has been total trash as I am concerned.
    If you clear the browser cache or somehow refresh your screen they should all be back to HDX.

    82 UHD
    851 HDX
    2 SD

    Leave a comment:


  • ithinkurcrazy
    replied
    Of course, as preciously stated, none of this explains how Movies Anywhere can do ANYTHING that affects a movie that is already on Vudu. That is a MAJOR concern.

    Leave a comment:


  • ShrunkenHead83
    replied
    Originally posted by ithinkurcrazy View Post
    So they are saying now that any movies that were bumped up to HD with a SD redemption before 11/14 will stay HD....doesn't explain why movies that were originally HD to begin with got bumped down.
    Funny thing, I can think of four movies in my collection that upgraded to HD and weren't downgraded in this snafu: Hook, Phone Booth, V for Vendetta, and Watchmen (Theatrical Version).

    Leave a comment:


  • ithinkurcrazy
    replied
    So they are saying now that any movies that were bumped up to HD with a SD redemption before 11/14 will stay HD....doesn't explain why movies that were originally HD to begin with got bumped down.

    Leave a comment:


  • ithinkurcrazy
    replied
    My chat with MA


    MA:
    Thank you to explain why some of the movies are SD as opposed to HD please check out our help page article:
    https://help.moviesanywhere.com/hc/e...definition-SD-
    Let me know if you have any questions after checking it out!

    Me:
    That doesn't help me at all
    My redemption WAS in HD

    MA:
    I understand, the movies that were in HD previously should go back, it is just going to take a little bit of time

    Me:
    ok..I don't understand why they would have changed anyway. They weren't SD movies that you guys upped to HD, they were HD from day 1 with iTunes.
    I redeemed HD codes from blu rays

    MA:
    I don't have a confirmed answer as to why it happened, we are still looking into getting some additional details. If you purchased HD movies you will still end up with those HD movies

    Me:
    So how long should I give it?

    MA:
    I would say to check back in a week but we don't have that confirmed just yet either because this issue did just arise last night

    Leave a comment:


  • ithinkurcrazy
    replied
    Mine are still messed up.

    I also don't understand why MA doesn't show the version you own...SD or HD...on their site. That seems like something that you would have the right to know.

    Thus far, MA has been total trash as I am concerned.

    Leave a comment:


  • ChristopherRobin
    replied
    Okay mine are all back to normal now.

    Leave a comment:


  • RogerJ
    replied
    https://help.moviesanywhere.com/hc/e...definition-SD-

    ... So I guess this cancels out the old DMA policy of free upgrades of all digital codes to HD regardless of their source. DMA raved about that policy as part of their message of being a better service. So far, there is virtually nothing that I think makes MA superior to UV and a laundry list of why they're worse.

    Leave a comment:


  • LEADFARMER
    replied
    Now why couldn't they have come out with that days ago when this first started appearing to happen to users accounts? Or at least acknowledged something was screwed up and they were looking into it. I wouldn't even have known who to blame and contact had it not been for FelipeF's post. Again, a simple tweet from MA's customer care twitter or facebook page. Instead, consumers left in the dark.

    I'm just glad it's appearing to be resolved. It hasn't filtered through to my account, but knowing what the mistake was, I wont be worrying about it any longer. And props for acknowledging those XML SD titles weren't supposed to be ported as HD (here I thought it was just a nice feature of MA, go figure that it's not the case, lol) but due to their mistake allowing all of us to keep them in HD. If they said the non-Disney SD XML titles will remain SD, the DMA titles best had reverted back to HD though, seeing as MA was obliged to keep what DMA already offered us. I could just imagine the uproar had that been the case. haha

    Leave a comment:

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