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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
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4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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Vudu UHD - Compatible Devices List

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    I get occasional buffering when I rewind or fast forward a UHD selection. Happens once every 2-3 times I skip forward or backwards.

    Comment


      Originally posted by Qbert View Post
      I was excited to see the Apple TV 4K Vudu app get updated. I selected the 4K output playback quality. However, any 4K title I try to play, the icon goes around on loading until I press the play button, and then it says my cable or display isn't HDCP compatible. This is rubbish, as everything is HDCP 2.2. I've tried turning things off and on, and resetting the Apple TV, but nothing changes. I've tried different resolutions & HDR settings, and refresh rates, but no go. Any other app works fine, and iTunes outputs 4K HDR without issue. My TiVo Bolt also has no issues with 4K with the cable. Does the app have a problem with HDR-10 only devices? What's going on? Please fix this!
      Jake

      Any chance for some help? Thanks!

      Comment


        Originally posted by Qbert View Post

        Jake

        Any chance for some help? Thanks!
        I checked with our Apple TV lead developer and that HDCP compatibility message is not a Vudu app error, it's an Apple TV player system message.

        We did notice that when the Apple TV can't use HDCP 2.2 the iTunes app will transparently stream lower resolutions while still saying it's "4K". The Vudu app does not do this, so if there is an HDCP 2.2 issue it will not play.

        Comment


          Originally posted by Jake View Post

          I checked with our Apple TV lead developer and that HDCP compatibility message is not a Vudu app error, it's an Apple TV player system message.

          We did notice that when the Apple TV can't use HDCP 2.2 the iTunes app will transparently stream lower resolutions while still saying it's "4K". The Vudu app does not do this, so if there is an HDCP 2.2 issue it will not play.
          Jake

          The hdfury unit is providing HDCP 2.2, and confirms iTunes is streaming 4K and HDR. That is why I'm perplexed. The error shows in the Vudu app. Does the lead developer have any other ideas on the problem? Thanks!

          Comment


            Originally posted by Qbert View Post

            Jake

            The hdfury unit is providing HDCP 2.2, and confirms iTunes is streaming 4K and HDR. That is why I'm perplexed. The error shows in the Vudu app. Does the lead developer have any other ideas on the problem? Thanks!
            As I said, we found that iTunes may transparently stream 1080p HDR (and then probably upscales - may be hard to tell the difference?) if HDCP 2.2 is not properly engaged. Also, it must support "HDCP 2.2 Type 1 enforcement" which it's possible the HDFury isn't doing (the point of that feature is in fact to prevent HDCP converters like that).

            But anyway, as I said that error message is not generated by Vudu - the app passes the video to the Apple TV player, and the player is putting up the message. There isn't much we can do.

            Comment


              Jake Does the Android App for Sony TVs support 24hz playback?

              Comment


                Originally posted by icespide View Post
                Jake Does the Android App for Sony TVs support 24hz playback?
                When people talk about "24Hz playback" it usually means a set top box/game console outputting 24Hz over HDMI to a TV, so that the TV can handle converting the frame display to its native refresh rate, which would usually reduce judder.. As such it doesn't really apply to apps running on the TV itself.

                Comment


                  Originally posted by Jake View Post

                  When people talk about "24Hz playback" it usually means a set top box/game console outputting 24Hz over HDMI to a TV, so that the TV can handle converting the frame display to its native refresh rate, which would usually reduce judder.. As such it doesn't really apply to apps running on the TV itself.
                  oh that makes sense. Thank you!

                  Comment


                    NEED SUPPORT for LG 65ef9500 and PS4 PRO! these are you High End customers that demand the high quality and you aren't catering to them

                    Comment


                      Originally posted by Aceawesome View Post
                      NEED SUPPORT for LG 65ef9500 and PS4 PRO! these are you High End customers that demand the high quality and you aren't catering to them
                      I am sure your demanding tone is going to jumpstart the Dev team!

                      Comment


                        I have reset my Sony a1, disabled several apps and services I don't need running on the TV and only installed the vudu app. This has fixed the app crashing but I am still seeing stuttering and get presented with the movie artwork whilst the vudu spinner pulses underneath. The movie rarely recovers and needs restarting.

                        i can only think this is an issue with the application sadly which I hope is fixed soon as films are unwatchable like this.

                        Comment


                          Originally posted by JohnD76 View Post
                          I have reset my Sony a1, disabled several apps and services I don't need running on the TV and only installed the vudu app. This has fixed the app crashing but I am still seeing stuttering and get presented with the movie artwork whilst the vudu spinner pulses underneath. The movie rarely recovers and needs restarting.

                          i can only think this is an issue with the application sadly which I hope is fixed soon as films are unwatchable like this.
                          Having the exact same problem with my A1E......I hope this gets fixed soon really want to watch my DV titles.....

                          Comment


                            Originally posted by Jake View Post

                            I checked with our Apple TV lead developer and that HDCP compatibility message is not a Vudu app error, it's an Apple TV player system message.

                            We did notice that when the Apple TV can't use HDCP 2.2 the iTunes app will transparently stream lower resolutions while still saying it's "4K". The Vudu app does not do this, so if there is an HDCP 2.2 issue it will not play.
                            Jake, can you say if Vudu will update the chromecast ultra to dolby vision profile 5? Vudu doesn't work on Chromecast Ultra on sony 2017 tvs. It gives me a purple hue without HDR. No dolby vision. Thanks.

                            Comment


                              Originally posted by soaptrail View Post

                              I am sure your demanding tone is going to jumpstart the Dev team!
                              Your sarcastic tone helps no one. If enough people clamor for support then the Dev Team will have to listen, or at least the higher ups do and implement the support. I'm willing to pay for their service, but they're not providing it to me and a huge customer base.

                              I understand the limitations of the older LG Oleds (65EF9500) but Netflix is able to stream 4k HDR on it just fine. So not sure why not. Absence of PS4 Pro is no excuse if you can do all 4k XBOXs.

                              Bottom line is, this is money they're missing out on. I know Walmart is using Vudu just to cover their asses in the streaming market, just don't limp out a subpar product. I love Vudu for the HDX and always used them for the highest of streaming options, that's not the case for me anymore.

                              Comment


                                There could be an exclusive agreement between Microsoft and Vudu for 4k rights. May be why there is no response from Vudu when asked about PS4 Pro.

                                Comment

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