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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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FANDANGONOW to VUDU - NEW ACCOUNTS AND MERGING EXISTING (Some Questions)

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  • Toddwrtr
    replied
    Originally posted by No1WonderFan View Post
    Has there been any word when movies that were available on FandangoNow, but not on Vudu will now be available on Vudu?
    There are quite a few I'm interested in picking up ....like Mannequin and Teen Witch.
    I've been told that sometime soon those movies will become available. The executive team decided to merge the libraries and work out all of the licensing issues after customers file a complaint.

    Leave a comment:


  • Toddwrtr
    replied
    Originally posted by jeremymc7 View Post
    What's interesting is if I use the Movies Anywhere app I now see collections of my movies. IE Batman, Spiderman, Jumanji, etc. I don't recall seeing these before.

    Regardless as far as Vudu goes I created my lists for my collections / bundles. (IE Die Hard, Aliens, Terminator, MCU, DCU, etc. But then I don't ever use them.
    MA just added a My Lists function similar to what Vudu has. MA created lists for customers, including genre and franchise, and customers can add or delete, and even re-arrange the order of movies in a list.

    Leave a comment:


  • No1WonderFan
    replied
    Has there been any word when movies that were available on FandangoNow, but not on Vudu will now be available on Vudu?
    There are quite a few I'm interested in picking up ....like Mannequin and Teen Witch.

    Leave a comment:


  • jeremymc7
    replied
    What's interesting is if I use the Movies Anywhere app I now see collections of my movies. IE Batman, Spiderman, Jumanji, etc. I don't recall seeing these before.

    Regardless as far as Vudu goes I created my lists for my collections / bundles. (IE Die Hard, Aliens, Terminator, MCU, DCU, etc. But then I don't ever use them.

    Leave a comment:


  • sankoni
    replied
    Originally posted by Tabbycat View Post
    I originally had 147 movie titles and now have only 139 & that's AFTER I bought a few new titles this month.
    Is it possible that single movies got merged into bundles? That seems to be happening to several users.

    Leave a comment:


  • Tabbycat
    replied
    I originally had 147 movie titles and now have only 139 & that's AFTER I bought a few new titles this month. Plus I have a title in my collection that I absolutely DID NOT purchase.

    Leave a comment:


  • GameOverSF
    replied
    Originally posted by SkepticHydra View Post
    Purchased Showgirls on FandangoNow, looks like it didn't carry over to my Vudu account. Is there a work-around?
    Might just take a little while.., I also bought Showgirls on FN (like last year sometime) and it transferred just fine. But around that same time, I also bought Mannequin, another title that was only available on FN- it showed up as having transferred to my Vudu library, but wouldn't play for the first few days; finally today it started playing with no problems.

    Leave a comment:


  • karakala
    replied
    I merged my accounts this morning and it was done in 5 seconds. I bought quite a few movies on Fandango so I was surprised it was completed so fast. The vudu movie count went from 646 to 579. I bought a lot of bundles on FandangoNow that are now showing us bundles instead of as single movies, which is great.

    Everything was transferred correctly except one movie which was not available on vudu. Peter Sellers pink panther 6-movie bundle was transferred, but it is missing artwork and has an incorrect movie in it. A Shot in the Dark (1964) (not available on vudu) got replaced by a movie with the same name from 2005, with no relation to pink panther movies. Hopefully, this gets sorted out at some point.

    also, I bought Heat (director’s cut) on FandangoNow and saw that the theatrical version was also added to my account, which I did not buy. I did not check resolutions on any movies yet.

    Leave a comment:


  • Toddwrtr
    replied
    Apparently, some executive thought it would be better to work out any licensing issues on Vudu after customers' libraries were merged.

    Leave a comment:


  • lujan
    replied
    I have proof of every FandangoNow purchase that I made because I saved all the emails after the purchase. This has the resolution purchased as well. The merger hasn't even worked for me yet but will be very angry if I don't get the movies in the correct resolution because that's why I bought them on FandangoNow in the first place.

    608 UHD
    785 HDX
    5 SD

    Leave a comment:


  • Toddwrtr
    replied
    Well, apparently if you had titles on FandangoNow that had higher quality audio or video, you are now out of luck with the merger. It seems that whatever was on Vudu is what takes priority, and we have no way to verify what exactly we have now lost and must rely on our own memory with no physical proof.

    There were several movies in my Vudu library that I ended up watching on other services like FandangoNow because Vudu had the movie only with stereo audio or the movie was in the wrong aspect ratio.

    Examples of HD/HDX movies that had 5.1 Dolby Digital audio on FN but only stereo on Vudu:
    Collateral
    Catch Me If You Can
    The Lost Boys
    Master and Commander
    Megamind
    Mission: Impossible 3
    Poltergeist (1982)
    Singin' In the Rain
    Tropic Thunder (Director's Cut)
    Twilight Zone: The Movie


    Examples of movies that were in the correct aspect ratio on FN but are cropped to full screen (1.78:1) on Vudu:
    Blazing Saddles
    Conspiracy Theory


    I have also noticed issues with two movies that played just fine prior to the library merge, but now are not in the versions I paid for:
    Labyrinth (no longer available in UHD despite Vudu showing that I own the UHD version)
    Bridge on the River Kwai (still UHD, but no longer with HDR)

    The response from Vudu support so far is that it is not that big a deal and that I should just live with it.

    I smell a class-action lawsuit in the making.....

    Leave a comment:


  • B2Net
    replied
    Originally posted by bbqBiker View Post
    Criminy. I had 1047 movies in Vudu this morning. Merged libraries and now I only have 1043. (Should have added 3 individual movies and 2x Studio Ghibli collections of 6 movies each...so 15 more movies or 5 if sets still only count for one.) How the heck would my movie count go down? How the heck am I going to audit what exactly happened? (I have a master Excel spreadsheet, but it will take forever to go line-by-line!) Suggestions...anyone?
    Mine was odd as well. Some movies which were individual titles at VUDU became inside bundles after the merge. I had to go row by row on VUDU (for hours) to sort out the collection vs the spreadsheet I manage for our digital libraries.

    I found duplicate titles as well.

    ​​​​

    Leave a comment:


  • jeremymc7
    replied
    Go though all the various account pages. I just saw it’s still in mine even though I already did the transfer.

    Leave a comment:


  • lujan
    replied
    There is no button on my Account page on Vudu.

    606 UHD
    785 HDX
    5 SD

    Leave a comment:


  • jeremymc7
    replied
    Had similar issues.

    There should be button in the Account section of your Vudu account to start the merge. Give that a try.

    Leave a comment:

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