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Error reading DVD disc.

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    #76
    Re: Error reading DVD disc.

    Originally posted by tksams View Post
    I have already checked this after RTFF, this is not the issue here. My laptop doesn't even have Raid as an option.

    What's the ETA on actually being able to do this on our machines? I really want to use the discount and not take these to Wal Mart.
    I just PM you some command to debug the issue. We won't have any fix as it is more likely to be your local configuration or disc type. I can only assist some user to figure out the problem.

    LLN

    Comment

      #77
      Re: Error reading DVD disc.

      Originally posted by LocN View Post
      I just PM you some command to debug the issue. We won't have any fix as it is more likely to be your local configuration or disc type. I can only assist some user to figure out the problem.

      LLN

      I have not received a PM from you. I'd really like to get this fixed, I'ved tried it on 3 different PC's and they all have the same problem with about 30 different DVD's. It's clearly a VUDU Software issue and not any of my different hardware setups.

      I'd also like to add that The Flixster version of this disc to digital works fine with all 3 of my hardware setups and all 30 of the dvds. Same with the BestBuy version. Everything is fine.

      I'd prefer to go with Vudu for this because of the 50% off deal right now, so I'd really appreciate some help on getting this working.

      Comment

        #78
        Re: Error reading DVD disc.

        Can I get those commands to debug too? I also don't have raid config and my DVD's are not being read.

        Comment

          #79
          Re: Error reading DVD disc.

          Originally posted by tksams View Post
          I have not received a PM from you.
          I sent to wrong person and sent you a PM.

          LLN

          Comment

            #80
            Re: Error reading DVD disc.

            Originally posted by LocN View Post
            I just PM you some command to debug the issue. We won't have any fix as it is more likely to be your local configuration or disc type. I can only assist some user to figure out the problem.

            LLN
            No offense but that's really stupid. How could Vudu not come up with a solution to this???

            Comment

              #81
              Re: Error reading DVD disc.

              Originally posted by digitalfreaknyc View Post
              No offense but that's really stupid. How could Vudu not come up with a solution to this???
              I 100% agree. Either they come up with a solution to this or I get the same exact solution from Flixster/BestBuy. They both upload to ultraviolet. Vudu needs to get with the program here, both of the other services (read: software) work perfectly fine.

              Comment

                #82
                Re: Error reading DVD disc.

                Originally posted by digitalfreaknyc View Post
                No offense but that's really stupid. How could Vudu not come up with a solution to this???
                Well, we like many other users don't have the issue. When we don't have the issue then there is no way for us to fix. Unless we can reproduce it.


                LLN

                Comment

                  #83
                  Re: Error reading DVD disc.

                  Originally posted by tksams View Post
                  I 100% agree. Either they come up with a solution to this or I get the same exact solution from Flixster/BestBuy. They both upload to ultraviolet. Vudu needs to get with the program here, both of the other services (read: software) work perfectly fine.
                  We are trying our best to figure out the issue, so we ask you to provide information so we can get the same environment setup.
                  Please provide the debug output that I asked. In addition please provide:
                  - Hardware: (dell, HP ...) model ..., drive ...
                  - OS (W7 32 or 64 bit)


                  LLN

                  Comment

                    #84
                    Re: Error reading DVD disc.

                    Originally posted by LocN View Post
                    We are trying our best to figure out the issue, so we ask you to provide information so we can get the same environment setup.
                    Please provide the debug output that I asked. In addition please provide:
                    - Hardware: (dell, HP ...) model ..., drive ...
                    - OS (W7 32 or 64 bit)


                    LLN

                    TOCGEN Product Version : 3.05.0.795 (built 2013-05-05 12:42-0700)

                    Media Type: DVD
                    Disc Region: FE

                    error 0x90230366 - gnsdk_tocgen_source_info(GNSDK_TOCGEN_INFO_KEY_IS_ ENCRYPTED)
                    line 121
                    Disc Book Type: (DVD-ROM)


                    <?xml version="1.0" encoding="UTF-8" ?>
                    <DVD_THIN_TOC VER="1" ANGLED="FALSE">
                    <VIDEO_TS>
                    <REGION>FE</REGION>
                    <VTS_ATTR CNT="9">
                    <VTS N="1">
                    <VIDEO_ATTR>
                    <COMPRESSION_MODE TYPE="1"/>
                    <TV_SYSTEM TYPE="0"/>
                    <ASPECT_RATIO TYPE="0"/>
                    <DISP_MODE TYPE="3"/>
                    <CC_FIELD1 TYPE="0"/>
                    <CC_FIELD2 TYPE="0"/>
                    <SRC_PIC_RESOLUTION TYPE="0"/>
                    <SRC_PIC_LETTERBOXED TYPE="0"/>
                    <FILM_CAMERA_MODE TYPE="0"/>
                    </VIDEO_ATTR>
                    <TITLE_UNIT_ARRAY CNT="6">
                    <TITLE_UNIT CNT="1" N="1">15</TITLE_UNIT>
                    <TITLE_UNIT CNT="2" N="2">3930 15</TITLE_UNIT>
                    <TITLE_UNIT CNT="2" N="3">1384 15</TITLE_UNIT>
                    <TITLE_UNIT CNT="2" N="4">945 15</TITLE_UNIT>
                    <TITLE_UNIT CNT="2" N="5">3157 15</TITLE_UNIT>
                    <TITLE_UNIT CNT="5" N="6">3930 1384 3157 945 15</TITLE_UNIT>
                    </TITLE_UNIT_ARRAY>
                    </VTS>
                    <VTS N="2">
                    <VIDEO_ATTR>
                    <COMPRESSION_MODE TYPE="1"/>
                    <TV_SYSTEM TYPE="0"/>
                    <ASPECT_RATIO TYPE="0"/>
                    <DISP_MODE TYPE="3"/>
                    <CC_FIELD1 TYPE="0"/>
                    <CC_FIELD2 TYPE="0"/>
                    <SRC_PIC_RESOLUTION TYPE="0"/>
                    <SRC_PIC_LETTERBOXED TYPE="0"/>
                    <FILM_CAMERA_MODE TYPE="0"/>
                    </VIDEO_ATTR>
                    <TITLE_UNIT_ARRAY CNT="1">
                    <TITLE_UNIT CNT="2" N="1">15354 15</TITLE_UNIT>
                    </TITLE_UNIT_ARRAY>
                    </VTS>
                    <VTS N="3">
                    <VIDEO_ATTR>
                    <COMPRESSION_MODE TYPE="1"/>
                    <TV_SYSTEM TYPE="0"/>
                    <ASPECT_RATIO TYPE="3"/>
                    <DISP_MODE TYPE="2"/>
                    <CC_FIELD1 TYPE="1"/>
                    <CC_FIELD2 TYPE="0"/>
                    <SRC_PIC_RESOLUTION TYPE="0"/>
                    <SRC_PIC_LETTERBOXED TYPE="0"/>
                    <FILM_CAMERA_MODE TYPE="0"/>
                    </VIDEO_ATTR>
                    <TITLE_UNIT_ARRAY CNT="1">
                    <TITLE_UNIT CNT="29" N="1">5376 3341 14725 6504 3529 10710 10392 7278
                    17050 6164 8363 5834 6554 6285 9275 7749 9726 5317 11385 6627 5668 7006 8998 12
                    66 9599 3806 1729 11327 15</TITLE_UNIT>
                    </TITLE_UNIT_ARRAY>
                    </VTS>
                    <VTS N="4">
                    <VIDEO_ATTR>
                    <COMPRESSION_MODE TYPE="1"/>
                    <TV_SYSTEM TYPE="0"/>
                    <ASPECT_RATIO TYPE="0"/>
                    <DISP_MODE TYPE="3"/>
                    <CC_FIELD1 TYPE="0"/>
                    <CC_FIELD2 TYPE="0"/>
                    <SRC_PIC_RESOLUTION TYPE="0"/>
                    <SRC_PIC_LETTERBOXED TYPE="0"/>
                    <FILM_CAMERA_MODE TYPE="0"/>
                    </VIDEO_ATTR>
                    <TITLE_UNIT_ARRAY CNT="1">
                    <TITLE_UNIT CNT="2" N="1">293 15</TITLE_UNIT>
                    </TITLE_UNIT_ARRAY>
                    </VTS>
                    <VTS N="5">
                    <VIDEO_ATTR>
                    <COMPRESSION_MODE TYPE="1"/>
                    <TV_SYSTEM TYPE="0"/>
                    <ASPECT_RATIO TYPE="3"/>
                    <DISP_MODE TYPE="2"/>
                    <CC_FIELD1 TYPE="0"/>
                    <CC_FIELD2 TYPE="0"/>
                    <SRC_PIC_RESOLUTION TYPE="0"/>
                    <SRC_PIC_LETTERBOXED TYPE="0"/>
                    <FILM_CAMERA_MODE TYPE="0"/>
                    </VIDEO_ATTR>
                    <TITLE_UNIT_ARRAY CNT="1">
                    <TITLE_UNIT CNT="1" N="1">15</TITLE_UNIT>
                    </TITLE_UNIT_ARRAY>
                    </VTS>
                    <VTS N="6">
                    <VIDEO_ATTR>
                    <COMPRESSION_MODE TYPE="1"/>
                    <TV_SYSTEM TYPE="0"/>
                    <ASPECT_RATIO TYPE="3"/>
                    <DISP_MODE TYPE="2"/>
                    <CC_FIELD1 TYPE="0"/>
                    <CC_FIELD2 TYPE="0"/>
                    <SRC_PIC_RESOLUTION TYPE="0"/>
                    <SRC_PIC_LETTERBOXED TYPE="0"/>
                    <FILM_CAMERA_MODE TYPE="0"/>
                    </VIDEO_ATTR>
                    <TITLE_UNIT_ARRAY CNT="1">
                    <TITLE_UNIT CNT="1" N="1">15</TITLE_UNIT>
                    </TITLE_UNIT_ARRAY>
                    </VTS>
                    <VTS N="7">
                    <VIDEO_ATTR>
                    <COMPRESSION_MODE TYPE="1"/>
                    <TV_SYSTEM TYPE="0"/>
                    <ASPECT_RATIO TYPE="3"/>
                    <DISP_MODE TYPE="2"/>
                    <CC_FIELD1 TYPE="0"/>
                    <CC_FIELD2 TYPE="0"/>
                    <SRC_PIC_RESOLUTION TYPE="0"/>
                    <SRC_PIC_LETTERBOXED TYPE="0"/>
                    <FILM_CAMERA_MODE TYPE="0"/>
                    </VIDEO_ATTR>
                    <TITLE_UNIT_ARRAY CNT="4">
                    <TITLE_UNIT CNT="1" N="1">15</TITLE_UNIT>
                    <TITLE_UNIT CNT="1" N="2">15</TITLE_UNIT>
                    <TITLE_UNIT CNT="1" N="3">15</TITLE_UNIT>
                    <TITLE_UNIT CNT="1" N="4">15</TITLE_UNIT>
                    </TITLE_UNIT_ARRAY>
                    </VTS>
                    <VTS N="8">
                    <VIDEO_ATTR>
                    <COMPRESSION_MODE TYPE="1"/>
                    <TV_SYSTEM TYPE="0"/>
                    <ASPECT_RATIO TYPE="3"/>
                    <DISP_MODE TYPE="2"/>
                    <CC_FIELD1 TYPE="0"/>
                    <CC_FIELD2 TYPE="0"/>
                    <SRC_PIC_RESOLUTION TYPE="0"/>
                    <SRC_PIC_LETTERBOXED TYPE="0"/>
                    <FILM_CAMERA_MODE TYPE="0"/>
                    </VIDEO_ATTR>
                    <TITLE_UNIT_ARRAY CNT="1">
                    <TITLE_UNIT CNT="1" N="1">30</TITLE_UNIT>
                    </TITLE_UNIT_ARRAY>
                    </VTS>
                    <VTS N="9">
                    <VIDEO_ATTR>
                    <COMPRESSION_MODE TYPE="1"/>
                    <TV_SYSTEM TYPE="0"/>
                    <ASPECT_RATIO TYPE="3"/>
                    <DISP_MODE TYPE="2"/>
                    <CC_FIELD1 TYPE="0"/>
                    <CC_FIELD2 TYPE="0"/>
                    <SRC_PIC_RESOLUTION TYPE="0"/>
                    <SRC_PIC_LETTERBOXED TYPE="0"/>
                    <FILM_CAMERA_MODE TYPE="0"/>
                    </VIDEO_ATTR>
                    <TITLE_UNIT_ARRAY CNT="1">
                    <TITLE_UNIT CNT="4" N="1">150 150 150 15</TITLE_UNIT>
                    </TITLE_UNIT_ARRAY>
                    </VTS>
                    </VTS_ATTR>
                    </VIDEO_TS>
                    </DVD_THIN_TOC>

                    Comment

                      #85
                      Re: Error reading DVD disc.

                      Originally posted by LocN View Post
                      We are trying our best to figure out the issue, so we ask you to provide information so we can get the same environment setup.
                      Please provide the debug output that I asked. In addition please provide:
                      - Hardware: (dell, HP ...) model ..., drive ...
                      - OS (W7 32 or 64 bit)


                      LLN

                      Windows 8 64 bit, Lenovo G580

                      Comment

                        #86
                        Re: Error reading DVD disc.

                        Originally posted by tksams View Post

                        error 0x90230366 - gnsdk_tocgen_source_info(GNSDK_TOCGEN_INFO_KEY_IS_ ENCRYPTED)
                        line 121
                        Thanks. This is the line that causes the issue. For some reason the software says it has issue to determine valid encryption of the disc.

                        If anyone got this issue and around the Bay Area, I will be happy to take a look at the machine.
                        We just can't reproduce this in house.

                        Thanks,
                        LLN

                        Comment

                          #87
                          Re: Error reading DVD disc.

                          Originally posted by LocN View Post
                          Thanks. This is the line that causes the issue. For some reason the software says it has issue to determine valid encryption of the disc.

                          If anyone got this issue and around the Bay Area, I will be happy to take a look at the machine.
                          We just can't reproduce this in house.

                          Thanks,
                          LLN

                          So what you're saying is, we're SOL? How is this an acceptable solution? Especially since all of your direct competitors software works PERFECTLY FINE.

                          Comment

                            #88
                            Re: Error reading DVD disc.

                            Originally posted by tksams View Post
                            So what you're saying is, we're SOL? How is this an acceptable solution? Especially since all of your direct competitors software works PERFECTLY FINE.
                            What I am saying is we continue to search for the issue and the way to reproduce issue. The sooner we can reproduce the sooner we can have a solution.

                            LLN

                            Comment

                              #89
                              Re: Error reading DVD disc.

                              Originally posted by LocN View Post
                              What I am saying is we continue to search for the issue and the way to reproduce issue. The sooner we can reproduce the sooner we can have a solution.

                              LLN

                              Ok that's great, what's the ETA? How long is the 50% pricing going to last? Is there any way someone at VUDU Can provide us with a coupon code(s) or something so that we can get the same promotion at Wal-Mart since we are completely unable to do the at home disc to digital at all?

                              I understand issues happen but I feel like its pretty unacceptable to miss out on this promotion/Deal because your software doesn't work.

                              Comment

                                #90
                                Re: Error reading DVD disc.

                                Originally posted by tksams View Post
                                Ok that's great, what's the ETA? How long is the 50% pricing going to last? Is there any way someone at VUDU Can provide us with a coupon code(s) or something so that we can get the same promotion at Wal-Mart since we are completely unable to do the at home disc to digital at all?

                                I understand issues happen but I feel like its pretty unacceptable to miss out on this promotion/Deal because your software doesn't work.
                                Yes, I also took the same movies that didn't work on the VuduToGo app to Walmart for the D2D and they put it in my cart but couldn't give me the same 50% off. Now when I try to print the list, the movies are gone from the list and when I try to re-add them, it tells me that they were already added. This is pretty crazy that Vudu and Walmart are supposed to be owned by the same company but the systems are so different. One of them (Vudu or Walmart) should be able to give us the 50% off when one of the methods doesn't work as it should.

                                Comment

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