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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Vudu To Go - Disc to Digital is blank now?

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  • dabigdawg
    replied
    Re: Vudu To Go - Disc to Digital is blank now?

    I am also having issues with VuduToGo on mac

    When i go to check out it asks me to login then it comes back and there is no check out button.

    I filed a ticket and they said something to the effect that I logged out with the cart open and it froze the cart.

    So now they need to clear my cart and I need to go dig out all the discs I was trying to add.

    I am using version 2.3.0
    I have tried uninstalling air, flash and vudutofgo and then reinstalling and I get the same issue.

    Leave a comment:

  • Guest's Avatar
    Guest replied
    Re: Vudu To Go - Disc to Digital is blank now?

    We could not reproduce this issue in our office.

    I just did the test on two Windows 7 laptops, no issue.

    Make sure the network is connected.

    If network is disconnected, D2D html file cannot be loaded, then, it is a black screen.

    Also, it may take very long time to load D2D page.

    More test, launch a browser, copy and paste https://my.vudu.com/embeddedInHomeD2D.html

    What do you see?
    Last edited by LarryC; 11-08-2016, 02:38 PM.

    Leave a comment:

  • cyberzeus
    replied
    Re: Vudu To Go - Disc to Digital is blank now?

    Just spoke with VUDU again and they told me that I was mis-informed previously and the Win10 app does NOT have D2D functionality.

    They reiterated that this is a known issue and that they are working it at the present time. No ETA for resolution was given. I told them they might want to check their forums as the issue is widespread with dozens of posts on the issue.

    Fingers crossed...

    Leave a comment:

  • cyberzeus
    replied
    Re: Vudu To Go - Disc to Digital is blank now?

    Originally posted by L3nsy7 View Post
    I restarted my computer and it's working now! After reinstalling vudu d2d app, air, and adobe flash!
    Awesome - can you share what OS and version you got to work?

    I can confirm that on Mac OSX Mountain Lion after a fresh install of Flash, AIR, V2G and then a reboot all FAILED today.

    Also, I built a Win10 machine and can confirm that while the app does install & work, it does NOT include any Disk-to-Digital functions - pretty much just a streaming app like NetFlix.

    So at present, at least some of us are still left hangin' in the wind...if you are one of those folks, please reply so Vudu gets the message in the hope they care...

    Leave a comment:

  • L3nsy7
    replied
    Re: Vudu To Go - Disc to Digital is blank now?

    Originally posted by cyberzeus View Post
    Just spoke with VUDU support who told me the following:
    • The issue is known and due to the new Windows 10 app rolled out recently.
    • The Win10 app is intended to replace the VUDUToGo app used previously.
    • All versions of the V2G app are affected (i.e. Win8, Win7, etc.)
    • The issue also affects the Mac OSX flavor of the V2G app.
    • The new Windows 10 app is supposed to be rock solid and work fine including In-Home D2D (not confirmed yet).
    • The V2G issue is being worked, is a top priority for VUDU, and while no ETA was given, I was told to expect some progress or at least an update within 2 weeks.


    I will post back with results from trying a Windows 10 new app test.

    I restarted my computer and it's working now! After reinstalling vudu d2d app, air, and adobe flash!

    Leave a comment:

  • cyberzeus
    replied
    Re: Vudu To Go - Disc to Digital is blank now?

    Just spoke with VUDU support who told me the following:
    • The issue is known and due to the new Windows 10 app rolled out recently.
    • All versions of the V2G app are affected (i.e. Win8, Win7, etc.)
    • The issue also affects the Mac OSX flavor of the V2G app.
    • The new Windows 10 app is supposed to be rock solid.
    • The V2G issue is being worked, is a top priority for VUDU, and while no ETA was given, I was told to expect some progress or at least an update within 2 weeks.


    I will post back with results from trying a Windows 10 new app test.
    Last edited by cyberzeus; 11-07-2016, 01:49 PM. Reason: Removed inaccurate Win10 D2D info.

    Leave a comment:

  • IPhoneUser
    replied
    Re: Vudu To Go - Disc to Digital is blank now?

    Originally posted by FelipeF View Post
    Couldn't really tell you why it has stopped working for you but XP/Vista hasn't been supported for quite some time now.
    That message doesn't exactly inspire confidence in those who can't get the app to work with Windows 7. If rumors of a price hike are proven true, most of us would like to take advantage of D2D while we still can.

    Leave a comment:

  • Amblin11
    replied
    Re: Vudu To Go - Disc to Digital is blank now?

    Originally posted by LarryC View Post
    VuduToGo is updated again. (Version number is not changed, no automatic update)


    Uninstall VuduToGo,

    Delete VuduToGo.exe or VuduToGo.dmg

    Download VuduToGo from www.vudu.com

    Install VuduToGo again.
    This is not working on my MAC. Can not sign in. Won't even do anything when I try.

    Leave a comment:

  • Bryces17
    replied
    Re: Vudu To Go - Disc to Digital is blank now?

    Worked on Vista just before this issue came up a few weeks ago.

    Leave a comment:

  • nano351
    replied
    Re: Vudu To Go - Disc to Digital is blank now?

    Originally posted by FelipeF View Post
    Couldn't really tell you why it has stopped working for you but XP/Vista hasn't been supported for quite some time now.
    It's still not working on Windows 7 for me though. So it's obviously not related to XP/Vista. This is pretty ridiculous that I haven't been able to convert any dvds or blurays for weeks because of this bug.

    Leave a comment:

  • FelipeF
    replied
    Re: Vudu To Go - Disc to Digital is blank now?

    Originally posted by tbdave View Post
    It was working fine on Vista up until a few weeks ago. What changed since then?
    Couldn't really tell you why it has stopped working for you but XP/Vista hasn't been supported for quite some time now.

    Leave a comment:

  • tbdave
    replied
    Re: Vudu To Go - Disc to Digital is blank now?

    Originally posted by IPhoneUser View Post
    I have Windows 7 and still can't get it to work. I only wish I hadn't updated the app when prompted. Is there a way to revert to an earlier, working version?
    I doubt reverting to an earlier version will help. I'm having the same problem on both my computers, and they're running different OS, Vudu2Go and AdobeAir. Based on all the complaints on this and other message boards, there doesn't seem to be any common link. The problem must be on Vudu's side.

    Leave a comment:

  • tbdave
    replied
    Re: Vudu To Go - Disc to Digital is blank now?

    Originally posted by FelipeF View Post
    Vudu-To-Go Windows app does not support Vista or XP.
    It was working fine on Vista up until a few weeks ago. What changed since then?

    Leave a comment:

  • FelipeF
    replied
    Re: Vudu To Go - Disc to Digital is blank now?

    Originally posted by Hiro0015 View Post
    Since this latest update? It functioned fine back in August
    It's been a couple of years actually. Ever since Microsoft abandoned support for these operating systems.

    Leave a comment:

  • IPhoneUser
    replied
    Re: Vudu To Go - Disc to Digital is blank now?

    Originally posted by FelipeF View Post
    Vudu-To-Go Windows app does not support Vista or XP.
    I have Windows 7 and still can't get it to work. I only wish I hadn't updated the app when prompted. Is there a way to revert to an earlier, working version?

    Leave a comment:

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