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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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Vudu UHD - Compatible Devices List

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    Originally posted by jbdred View Post
    I am having problems with my Shield tv buffering and have a support ticket open for that so I purchased a Roku Ultra for its 4K, HDR, and ATMOS support. I have everything installed and set up but it HDR is grayed out and my devices support it. Any idea's ?
    Is HDR grayed out on all UHD titles or just one specific one? Depending on your TV model, to support HDR10 you may need to turn on "deep color" (or whatever they are calling it).

    http://nvidia.custhelp.com/app/answe...e-hdr-on-my-tv

    If it's just one title, note we are still working on adding HDR10 support for all of our UHD titles - currently over half should support it (and any released in the past few months).

    I am also having someone look further into the buffering on Shield you have reported - generally the Shield has excellent streaming performance so of course we'd really like to track down your problem.

    Comment


      Originally posted by Jake View Post
      Cool, thanks for the link. I'm assuming this firmware update will happen around the same time as the 2018 P Series announcement. I know you have no knowledge of this or couldn't comment if you did. Just a opinion.

      Comment


        What is the frame rate for Vizio Dolby Vision, LG Dolby Vision, Chromecast Ultra, Roku Ultra?

        Comment


          Originally posted by crucialQ View Post
          What is the frame rate for Vizio Dolby Vision, LG Dolby Vision, Chromecast Ultra, Roku Ultra?
          Roku Ultra can be user selected deep in the system / advanced display settings to auto adjust the frame rate. There is also a 4:2:2 chroma option. More info:

          https://support.roku.com/article/115...deo-or-tv-show

          Comment


            Any word on 2017 Sony TV's getting the updated App that supports 4K HDR? I also would be interested if any word on the Sony X700 UHD player getting an updated app that supports HDR. Finally to round out my requests I also have a Apple TV 4K and it needs an updated app as well. Only my ROKU Ultra currently supports 4K HDR and Atmos. My other devices are stuck in the past so I only have one display that gets the VUDU love. Any of those three on the horizon for an update?

            Comment


              Originally posted by crucialQ View Post
              What is the frame rate for Vizio Dolby Vision, LG Dolby Vision, Chromecast Ultra, Roku Ultra?
              Vudu UHD movies are 24 fps. TV display frame rate / conversion depends on the device and possibly what you choose in settings.

              Comment


                Still no support for my Samsung SUHD JS8500, or my MU series samsungs....But found out today that the cheap Sharp 4k I bought for the guest bedroom for a couple hundred bucks for the spare bedroom streams in UHD with Atmos!!! Come on Vudu!!!!

                Comment


                  Originally posted by dcknudt View Post
                  Still no support for my Samsung SUHD JS8500, or my MU series samsungs....But found out today that the cheap Sharp 4k I bought for the guest bedroom for a couple hundred bucks for the spare bedroom streams in UHD with Atmos!!! Come on Vudu!!!!
                  J-series TVs are from 2015 and will not get UHD support. We are working with Samsung to support 2016 and newer 4K TVs. What is the model of your MU-series? 4K 2017 TVs should have Vudu UHD support AFAIK.

                  Comment


                    So, is this an appropriate place to talk about all the issues I'm having with my Samsung KS8000 and VUDU UHD movies? They are pretty much all pixelating like crazy in UHD, and Samsung has no answers. These same titles work in the FandangoNOW app, but that app is awful and I'd prefer to not use it. I got a Chromecast Ultra to try and access that way, but of course that isn't working now either. Any insight? I have a bunch of UHD movies that I've paid for and I can't watch.

                    Comment


                      Originally posted by FingersDLP View Post
                      Any word on 2017 Sony TV's getting the updated App that supports 4K HDR? I also would be interested if any word on the Sony X700 UHD player getting an updated app that supports HDR. Finally to round out my requests I also have a Apple TV 4K and it needs an updated app as well. Only my ROKU Ultra currently supports 4K HDR and Atmos. My other devices are stuck in the past so I only have one display that gets the VUDU love. Any of those three on the horizon for an update?
                      @Jake I am also interested in this as well. I saw the 2018 Sony TVs are not using android 8, so it should be possible to update. Looking forward to 4K HDR on my X930E.

                      Comment


                        Originally posted by Jake View Post

                        J-series TVs are from 2015 and will not get UHD support. We are working with Samsung to support 2016 and newer 4K TVs. What is the model of your MU-series? 4K 2017 TVs should have Vudu UHD support AFAIK.
                        When is PS4 Pro support coming? Sony put VUDU on blast on their official forums:

                        "It's up to Vudu whether or not to enable UHD streaming on the app."

                        So what's going on?

                        Comment


                          I am having problems with the VUDU app on my Roku Premiere+. HDR is greyed out on all titles including Warner titles. HDR works just fine on FandangoNOW app on the same Roku player. I did need to force the Roku into the 4K HDR 60 HZ setting using the secret Roku menu.

                          My Roku Premiere+ is set to 4K HDR 60 HZ
                          I have a Samsung MU8000 and color is set to UHD color
                          I am using an Onkyo TX-NR656 receiver and have tried switching it from Deep Color on to off and back to on again with no avail.

                          Nothing I have tried has worked. I will say that the VUDU app that's built into the Samsung TV plays the titles in HDR, but then I lose my receiver audio. Does anyone have any ideas? Thanks.

                          EDIT

                          I'm going to try and change my HDMI cables since they are a "few" years old. A direct connection between Roku and TV does allow HDR to work. The existing cables do say high speed on them, but they could be the problem; they were probably considered "High Speed" at the time they were made (2012) but not based off of today's standards; these are the ones I have https://www.monoprice.com/product?c_...seq=1&format=2 they are 10.2 Gbps rated. After reading more, it looks like my old cables are based off of the HDMI 1.4 standard and that's why they are not working.

                          Ordering 18Gbps cables from Monoprice.... I'll report back if this fixes the problem.

                          Comment


                            Be nice to see Phillips added to the list....tv came with vudu already installed. Kind of stupid to have a 4k tv that can't stream my uhd vudu movies.

                            Comment


                              Originally posted by Jake View Post

                              Yep!
                              Jake With the release of the latest ios app yesteday, are the chrome-cast issues resolved or is there going to be another update? I noticed that UHD casting is not even an option on my iphone, while it is on my android tablet even though it doesn't stream anything besides an error message?

                              Comment


                                I would like to request Samsung UN55JS7000 support.

                                Comment

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