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Missing Movies

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    #76
    Re: Missing Movies

    Originally posted by FelipeF View Post
    Ok, so it appears that UV finally resolved their issue with large UV lockers and having them sync up with UV providers. Our engineers have investigated the issue and all looks fine from our end. So it seems that many large UV lockers contain rights that do not transfer over to Vudu for various reason. For example, if your show 1000 movie rights in UV, that does not necessarily mean you'll have 1000 movies on Vudu. Many user UV accounts contain duplicate rights for the same movie, invalid ALIDs, and/or international ALIDs. We do not support ALIDs that are meant for international use, therefore those titles will not import into Vudu. So if you have a particular movie in your UV locker that will not import into Vudu, then it most likely has an ALID issue. Since the ALID is created by the provider with whom you acquired the movie with, only they can update the ALID to allow it to import into Vudu. You would need to contact that providers support channel and have them resolve the ALID issue for you. Hope this clears things up for you guys.
    It doesn't clear things up, since all the missing titles were in vudu 4 days ago. That tells me that you (vudu) made a change that caused the error.

    Comment

      #77
      Re: Missing Movies

      Originally posted by Blurayfan View Post
      It doesn't clear things up, since all the missing titles were in vudu 4 days ago. That tells me that you (vudu) made a change that caused the error.
      Right, I had movies in my Vudu library last Sunday that are no longer showing today. So, they transferred just fine before all the people in this thread noticed the issue earlier this week.

      In short, Vudu needs to keep investigating.

      Comment

        #78
        Re: Missing Movies

        Originally posted by Blurayfan View Post
        It doesn't clear things up, since all the missing titles were in vudu 4 days ago. That tells me that you (vudu) made a change that caused the error.
        Exactly. They imported fine to Vudu a long time ago and were there as of a few days ago. And when looking at the missing titles on UVVU I can see that they all originated from Vudu, some having been purchased from them at full price.

        Comment

          #79
          Re: Missing Movies

          Originally posted by Cranston37 View Post
          Exactly. They imported fine to Vudu a long time ago and were there as of a few days ago. And when looking at the missing titles on UVVU I can see that they all originated from Vudu, some having been purchased from them at full price.
          Could you provide a couple of titles that you know you purchased on VUDU that you no longer have in your VUDU library? That would be the easiest way to look into it.

          Comment

            #80
            Re: Missing Movies

            Originally posted by FelipeF View Post
            Ok, so it appears that UV finally resolved their issue with large UV lockers and having them sync up with UV providers. Our engineers have investigated the issue and all looks fine from our end. So it seems that many large UV lockers contain rights that do not transfer over to Vudu for various reason. For example, if your show 1000 movie rights in UV, that does not necessarily mean you'll have 1000 movies on Vudu. Many user UV accounts contain duplicate rights for the same movie, invalid ALIDs, and/or international ALIDs. We do not support ALIDs that are meant for international use, therefore those titles will not import into Vudu. So if you have a particular movie in your UV locker that will not import into Vudu, then it most likely has an ALID issue. Since the ALID is created by the provider with whom you acquired the movie with, only they can update the ALID to allow it to import into Vudu. You would need to contact that providers support channel and have them resolve the ALID issue for you. Hope this clears things up for you guys.
            Felipe,

            I'm not comparing my UV locker to my vudu. My vudu count was over 2700. It's now in the 2500 range. My sub accounts, all had 2600. Now all of them have between 1400 and 1600. I have lost every uv non vudu purchase. All non vudu d2d. I've lost complete vudu d2d transactions. I've lost straight up cash purchases. They have flat out disappeared. They show in my balance and history, not in my vudu library. I know this because I took four hours of my own time to compare my library and my history. In short, you guys lost movies on people's accounts. This is not people comparing their UV locker count with their vudu.

            Comment

              #81
              Re: Missing Movies

              Originally posted by Jake View Post
              Could you provide a couple of titles that you know you purchased on VUDU that you no longer have in your VUDU library? That would be the easiest way to look into it.
              *I'm missing 188 movies from my main account, thousand from each sub account. *I did an audit of my main, these are what I've got missing:

              * * * * * * * * * * * watchmen ultimate *cut
              *how to train your dragon
              *spider-man
              *it's a wonderful life
              *deep impact
              *brain donors
              *deliver us from evil
              *outlaw prophet warren jeffs
              *as good as it gets
              *sex tape
              *invincible iron man
              *pirates band of misfits
              *young adult
              *twilight
              *twilight new moon
              *the last dragon
              *precious
              *hulk vs
              *ultimate avengers 2
              *the animated movie:* tales of asgard
              *ultimate avengers the movie
              *planet hulk
              *all the king's men
              *nick and norah's infinite play list
              *fearless
              *hanna
              *steel magnolias
              *here comes the boom
              *stuck on you
              *aviator
              *freddy got fingered
              *craft
              *another cinderella story
              *adventures of pluto nash
              *double dragon
              *stripes
              *grease
              *groundhog day
              *total recall director's cut (colin *farrell)
              *think like* man too
              *they came together
              *wolf
              *trapped in paradise
              *last detail
              *the one
              *blues brothers 2000
              *envy
              *three kings
              *the island
              *zathura
              *titan a.e.
              *the saint
              *surviving christmas
              *valentine
              *outsiders
              *book of shadows blair witch 2
              *land before time 12
              *legends of the fall
              *last action hero
              *st elmo's fire
              *there's something about mary
              *loser
              *mona lisa smile
              *adaptation
              *carriers
              *rudy
              *knights' tale
              *soul survivors
              *scorpion king
              *away from her
              *look who's talking
              *look who's talking too
              *fault in our stars
              *cape fear
              *rumble fish
              *apollo 13
              *dragnet
              *frailty
              *right stuff
              *dragonheart
              *duplex
              *daddy day camp
              *license to wed
              *principal
              *k-9
              *mars attacks
              *jaws 3
              *real genius
              *a cinderella story
              *fever pitch
              *curly sue
              *suburban commando
              *home alone
              *home alone 2
              *son of mask
              *see no evil
              *a few good men
              *fun with dick and jane
              *assault on precinct 13
              *draft day
              *multiplicity
              *home fries

              Comment

                #82
                Re: Missing Movies

                Originally posted by FelipeF View Post
                Ok, so it appears that UV finally resolved their issue with large UV lockers and having them sync up with UV providers. Our engineers have investigated the issue and all looks fine from our end. So it seems that many large UV lockers contain rights that do not transfer over to Vudu for various reason. For example, if your show 1000 movie rights in UV, that does not necessarily mean you'll have 1000 movies on Vudu. Many user UV accounts contain duplicate rights for the same movie, invalid ALIDs, and/or international ALIDs. We do not support ALIDs that are meant for international use, therefore those titles will not import into Vudu. So if you have a particular movie in your UV locker that will not import into Vudu, then it most likely has an ALID issue. Since the ALID is created by the provider with whom you acquired the movie with, only they can update the ALID to allow it to import into Vudu. You would need to contact that providers support channel and have them resolve the ALID issue for you. Hope this clears things up for you guys.

                I was not comparing them, but I knew my Vudu collection number, and there is NO WAY they changed that many ALIDs out of nowhere. Besides, the titles that disappeared, if any, were random, so the ALID thing would make no sense

                Comment

                  #83
                  Re: Missing Movies

                  I agree with what the others posted - when I said I lost titles it wasn't by comparing my UV locker to what was showing up on Vudu. It was by comparing how many I have on Vudu now compared to what I had in there just 5 days ago.

                  Also, to further make the point of how the ALID thing makes no sense - if you look at Favre316's list of movies he's missing - I have about a dozen of those titles NOT missing from my Vudu account, all D2D through Vudu. For this explanation to be true, we should both be missing them.

                  Originally posted by Jake View Post
                  Could you provide a couple of titles that you know you purchased on VUDU that you no longer have in your VUDU library? That would be the easiest way to look into it.
                  As a customer, I'm not going to put any further effort into fixing Vudu's problems when I can simply switch to using the M-Go app instead.

                  Comment

                    #84
                    Re: Missing Movies

                    Originally posted by FelipeF View Post
                    We do not support ALIDs that are meant for international use, therefore those titles will not import into Vudu. So if you have a particular movie in your UV locker that will not import into Vudu, then it most likely has an ALID issue. Since the ALID is created by the provider with whom you acquired the movie with, only they can update the ALID to allow it to import into Vudu. You would need to contact that providers support channel and have them resolve the ALID issue for you. Hope this clears things up for you guys.
                    This can't be correct - as I have titles in MYUV locker that are from Vudu in-home D2D I did on a secondary VUDU account which are no longer porting to my main VUDU account. This is not an "other provider" problem.

                    Comment

                      #85
                      Re: Missing Movies

                      Originally posted by Favre316 View Post
                      *I'm missing 188 movies from my main account, thousand from each sub account. *I did an audit of my main, these are what I've got missing:

                      * * * * * * * * * * * watchmen ultimate *cut
                      *how to train your dragon
                      *spider-man
                      *it's a wonderful life
                      *deep impact
                      *brain donors
                      *deliver us from evil
                      *outlaw prophet warren jeffs
                      *as good as it gets
                      *sex tape
                      *invincible iron man
                      *pirates band of misfits
                      *young adult
                      *twilight
                      *twilight new moon
                      *the last dragon
                      *precious
                      *hulk vs
                      *ultimate avengers 2
                      *the animated movie:* tales of asgard
                      *ultimate avengers the movie
                      *planet hulk
                      *all the king's men
                      *nick and norah's infinite play list
                      *fearless
                      *hanna
                      *steel magnolias
                      *here comes the boom
                      *stuck on you
                      *aviator
                      *freddy got fingered
                      *craft
                      *another cinderella story
                      *adventures of pluto nash
                      *double dragon
                      *stripes
                      *grease
                      *groundhog day
                      *total recall director's cut (colin *farrell)
                      *think like* man too
                      *they came together
                      *wolf
                      *trapped in paradise
                      *last detail
                      *the one
                      *blues brothers 2000
                      *envy
                      *three kings
                      *the island
                      *zathura
                      *titan a.e.
                      *the saint
                      *surviving christmas
                      *valentine
                      *outsiders
                      *book of shadows blair witch 2
                      *land before time 12
                      *legends of the fall
                      *last action hero
                      *st elmo's fire
                      *there's something about mary
                      *loser
                      *mona lisa smile
                      *adaptation
                      *carriers
                      *rudy
                      *knights' tale
                      *soul survivors
                      *scorpion king
                      *away from her
                      *look who's talking
                      *look who's talking too
                      *fault in our stars
                      *cape fear
                      *rumble fish
                      *apollo 13
                      *dragnet
                      *frailty
                      *right stuff
                      *dragonheart
                      *duplex
                      *daddy day camp
                      *license to wed
                      *principal
                      *k-9
                      *mars attacks
                      *jaws 3
                      *real genius
                      *a cinderella story
                      *fever pitch
                      *curly sue
                      *suburban commando
                      *home alone
                      *home alone 2
                      *son of mask
                      *see no evil
                      *a few good men
                      *fun with dick and jane
                      *assault on precinct 13
                      *draft day
                      *multiplicity
                      *home fries

                      I spot checked some of these titles and they all seem to be imported into your Vudu account, meaning another linked account acquired the rights to these titles. I see some from MGo and even from Vudu. For example, Jaw 3 was acquired from Vudu and was importing into your account at one time. Did that linked account that acquired Jaws 3 get unlinked? DM me that account email address info if possible.

                      Comment

                        #86
                        Re: Missing Movies

                        Originally posted by FelipeF View Post
                        I spot checked some of these titles and they all seem to be imported into your Vudu account, meaning another linked account acquired the rights to these titles. I see some from MGo and even from Vudu. For example, Jaw 3 was acquired from Vudu and was importing into your account at one time. Did that linked account that acquired Jaws 3 get unlinked? DM me that account email address info if possible.
                        I will message you, but none of those titles came from MGO. My sub accounts are all still linked. Those titles are from

                        Vudu
                        Vudu d2d
                        Cn d2d
                        Flixster d2d
                        And target ticket.

                        Comment

                          #87
                          Re: Missing Movies

                          Originally posted by FelipeF View Post
                          Ok, so it appears that UV finally resolved their issue with large UV lockers and having them sync up with UV providers. Our engineers have investigated the issue and all looks fine from our end. So it seems that many large UV lockers contain rights that do not transfer over to Vudu for various reason. For example, if your show 1000 movie rights in UV, that does not necessarily mean you'll have 1000 movies on Vudu. Many user UV accounts contain duplicate rights for the same movie, invalid ALIDs, and/or international ALIDs. We do not support ALIDs that are meant for international use, therefore those titles will not import into Vudu. So if you have a particular movie in your UV locker that will not import into Vudu, then it most likely has an ALID issue. Since the ALID is created by the provider with whom you acquired the movie with, only they can update the ALID to allow it to import into Vudu. You would need to contact that providers support channel and have them resolve the ALID issue for you. Hope this clears things up for you guys.
                          This is definitely not the issue. I am missing titles acquired through vudu D2D in my sub accounts and vice versa for my main account.

                          As for instance: American Gangster (Theatrical) and American Gangster - Unrated Extended Edition




                          I definitely have the Vudu license: we are not talking international titles (which I don't have) or titles from other providers. I am completely missing 67 titles (I know this because I have a screenshot of how many titles I had before some disappeared as well as a spreadsheet of every title I own) and some of the titles I upgraded to HDX in my main account and over 330 titles missing in my sub accounts. At least for me, this is an issue of Vudu Licenses not porting from myuv.com to Vudu, which is concerning.

                          Comment

                            #88
                            Re: Missing Movies

                            Originally posted by FelipeF View Post
                            I spot checked some of these titles and they all seem to be imported into your Vudu account, meaning another linked account acquired the rights to these titles. I see some from MGo and even from Vudu. For example, Jaw 3 was acquired from Vudu and was importing into your account at one time. Did that linked account that acquired Jaws 3 get unlinked? DM me that account email address info if possible.

                            Your explanation also does not clarify why d2d and direct purchases from my main account would be gone.

                            Comment

                              #89
                              Re: Missing Movies

                              Originally posted by Favre316 View Post
                              Your explanation also does not clarify why d2d and direct purchases from my main account would be gone.
                              From the titles I spot checked, I did't see any direct purchases, they were all importing, not exporting. What titles are "direct purchases" that you are referring to?

                              Comment

                                #90
                                Re: Missing Movies

                                Originally posted by FelipeF View Post
                                From the titles I spot checked, I did't see any direct purchases, they were all importing, not exporting. What titles are "direct purchases" that you are referring to?
                                I'll go and dig through it again. But, I know there is at least one d2d transaction gone. And still, are you saying linked accounts will no longer transfer movies? Because, all accounts at other providers are fine. This is a Vudu issue.

                                Comment

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