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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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Missing Movies

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    #106
    Re: Missing Movies

    As of this morning, 8 titles were missing from my account. All were done via Vudu D2D service:
    Closer
    Contact
    The Fifth Element
    From Hell
    Fugitive, The
    Gangs of New York, The
    Road Trip
    The Whole Nine Yards

    Today, I added The Giver via code redemption and Frankenstein from the Sony site's free giveaway. These each caused an additional movie to disappear as they were added. The movies that disappeared were Groundhog Day & Slumdog Millionaire, which were also both added via D2D. Not sure if this gives you any additional assistance in figuring it all out, but hopefully it does.

    Comment

      #107
      Re: Missing Movies

      Originally posted by YankeeGator6 View Post
      As of this morning, 8 titles were missing from my account. All were done via Vudu D2D service:
      Closer
      Contact
      The Fifth Element
      From Hell
      Fugitive, The
      Gangs of New York, The
      Road Trip
      The Whole Nine Yards

      Today, I added The Giver via code redemption and Frankenstein from the Sony site's free giveaway. These each caused an additional movie to disappear as they were added. The movies that disappeared were Groundhog Day & Slumdog Millionaire, which were also both added via D2D. Not sure if this gives you any additional assistance in figuring it all out, but hopefully it does.
      Any information is appreciated.

      Comment

        #108
        Re: Missing Movies

        Unlinking and/or relinking has no effect for me now. Unlinking takes nothing away and relinking adds nothing. Obviously this is not fixed at all.

        Comment

          #109
          Re: Missing Movies

          I don't know how to check which titles are missing. However my Vudu was at 1224 on Jan 31st, and today I'm at 1195 on Feb 26th, so I'm down 29 titles and thats not counting several dozen or so that were added in the month since.

          Whats going on !

          I unlinked and relinked UV and the count is the same.

          Comment

            #110
            Re: Missing Movies

            Originally posted by FelipeF View Post
            Any information is appreciated.
            I have asked ALL my members of my UV locker to re-link their UV accounts and nothing so far. I am still missing movies that I even have multiple redemption for like The Dark Knight. Or tv shows that were redeemed on my account aren't showing up on other accounts and vice versa.

            Comment

              #111
              Re: Missing Movies

              I just personally audited one of my sub accounts. Missing 1068 movies. I'll be a nice guy and not post a complete list here. Asking for updates may not make things move quicker, but considering me and my linked up friends haven't heard anything regarding our e-mails, until you (felipe) said you'd ping it, I think it makes peoples hearts rest easier knowing the issue isn't going to be forgotten or swept under the rug.

              Comment

                #112
                Re: Missing Movies

                Originally posted by YankeeGator6 View Post
                Today, I added The Giver via code redemption and Frankenstein from the Sony site's free giveaway. These each caused an additional movie to disappear as they were added. The movies that disappeared were Groundhog Day & Slumdog Millionaire, which were also both added via D2D. Not sure if this gives you any additional assistance in figuring it all out, but hopefully it does.
                Great catch. My movie count dropped this week on at least two subsequent occasions (and once grew!). After reading your post, I decided to redeem one UV and 2 non-UV codes and left to run an errand. I compared my titles when I came back. The three movies were there as expected. But one UV-imported TV episode was restored (purchased via Target Ticket), and two older UV-imported movies were removed.

                Looking back, I had redeemed three other UV codes this week (as well as purchasing a UV movie at M-GO) that could account for those changes. And this week two UV movies received upgrades to HD and were pushed to the top of my list, but I'm not sure those mattered.

                But I can consistently reproduce an adjacent problem, even if it's not the initial cause of the big drops seen. I have done this three times now, including the first paragraph above:
                1. Add a UV title by redeeming a code or importing a UV purchase from another retailer. (The source probably doesn't matter, so long as a UV title is added or imported. Non-UV titles appear to have no effect.)
                2. When VUDU completes the import/export process, the following changes take place to my VUDU account:
                  1. The new UV title is added.
                  2. An old, previously missing UV title is restored.
                  3. Two different, older UV titles will go missing.

                So it appears as if UV changes may tickle problematic accounts. Hopefully that can now point some people in the right direction. Good luck, VUDU dev team!

                Comment

                  #113
                  Re: Missing Movies

                  One more today. I redeemed Man Up and lost Paul (Unrated). Gain a Simon Pegg movie...lose a Simon Pegg Movie.

                  Comment

                    #114
                    Re: Missing Movies

                    I've complied a list of at least some of the titles I'm missing. I'm sure there are many more, so I'll update this as I find them. From the best of my recollection, these were UV redemptions on other sites(i.e. Flixster, Universal, Sony), so it appears to be some sort of glitch with VUDU linking to UV lockers.

                    Movies:
                    Casino
                    The Vow
                    The Amazing Spider-Man
                    Batman Begins
                    The Dark Knight
                    The Dark Knight Rises
                    Justice League: Doom
                    The Five-Year Engagement(Theatrical)
                    Spider-Man
                    Spider-Man 2
                    Spider-Man 2.1
                    Spider-Man 3
                    Men in Black
                    Men in Black 3
                    The Lord of the Rings Trilogy(Theatrical)
                    300
                    Sherlock Holmes: A Game of Shadows
                    Hugo
                    Contagion
                    V for Vendetta
                    Prometheus
                    Looper
                    Hop
                    Superman vs. The Elite
                    Salmon Fishing in the Yemen
                    Madagascar 3
                    Hotel Transylvania
                    Argo(Theatrical)
                    Abraham Lincoln: Vampire Hunter
                    Wrath of the Titans
                    Skyfall
                    Flight
                    The Hangover Part II
                    Green Lantern: Emerald Knights
                    Goodfellas
                    E.T.: The Extra-Terrestrial
                    The Blind Side
                    Dolphin Tale
                    Ice Age: Continental Drift
                    The Girl With the Dragon Tattoo
                    The Adventures of Tintin
                    Paranormal Activity 3
                    Drive
                    Lawrence of Arabia
                    Lockout(Unrated)
                    Monty Python and the Holy Grail
                    Safety Not Guaranteed
                    The Bourne Legacy
                    Dr. Seuss' The Lorax
                    Jaws
                    Schindler's List
                    Ted(Theatrical)
                    The Departed
                    Final Destination 5
                    Happy Feet
                    Happy Feet Two
                    IMAX: Born to Be Wild
                    Journey 2: The Mysterious Island
                    The Town(Extended Cut)
                    A Very Harold & Kumar Christmas
                    Batman: The Dark Knight Returns - Part 1
                    Batman: The Dark Knight Returns - Part 2
                    Total Recall(Theatrical & Director's Cut)
                    Harry Potter and the Deathly Hallows: Part 1
                    Harry Potter and the Deathly Hallows: Part 2

                    TV Shows:
                    The Big Bang Theory: Seasons 1, 2 & 5
                    Chuck: Season 5
                    Person of Interest: Season 1
                    Grimm: Season 1
                    2 Broke Girls: Season 1
                    Nikita: Season 2

                    Comment

                      #115
                      Re: Missing Movies

                      I can confirm it maybe not wise to redeem any movie on vudu until they fix it because everytime when a movie is redeem you will lose multiple movies from the collection even if its digital to disc or not anymore.

                      Comment

                        #116
                        Re: Missing Movies

                        Originally posted by andrew784 View Post
                        I can confirm it maybe not wise to redeem any movie on vudu until they fix it because everytime when a movie is redeem you will lose multiple movies from the collection even if its digital to disc or not anymore.
                        What about redeeming movies through other sites? Is it ok to choose Flixster for UV titles without risking losing anything VUDU?

                        BTW, how pathetic is it that I have to actually ask that question?

                        Comment

                          #117
                          Re: Missing Movies

                          Originally posted by Adam_ME View Post
                          What about redeeming movies through other sites? Is it ok to choose Flixster for UV titles without risking losing anything VUDU?

                          BTW, how pathetic is it that I have to actually ask that question?
                          Very. We shouldn't have to fear losing movies in our vudu account due to redeeming or purchasing movies. Five days of this now. Five days of explaining to young children in my family why some of their favorite movies are gone. Vudu is our streaming service of choice. Let's face it, M-Go, Flixster, and Cinemanow leave a lot to be desired. But five days of this, is utter nonsense. I have other sub accounts missing movies in the 1000 range. I shouldn't have to put in hours of my time to figure out the titles.

                          Comment

                            #118
                            Re: Missing Movies

                            Wow. I made VUDU my go to provider for redeeming everything since it seemed to have apps everywhere mainly for the game consoles where I do most of my watching. This is actually making re-evaluate whether I can even trust VUDU because of this incident. And who knows if they fix the problem and not all movies show up. The way they wrote it off as NOT their problem but UVVU's problem when it clearly isn't since all those movies and TV shows are showing up in Flixster and Cinemanow.

                            Comment

                              #119
                              Re: Missing Movies

                              Just joined to say I am missing a bunch of movies now too, entire library was all there in VUDU last week and now the missing movies are only in UVVU/Flixster/CinemaNow.

                              At a glance I've noticed I'm missing:

                              2 Broke Girls Season 1
                              Person of Interest Season 1

                              21 Jump Street
                              A Very Harold & Kumar Christmas
                              Accepted
                              Batman Begins
                              The Bourne Supremacy
                              The Bourne Ultimatum
                              I,Robot
                              Lord of the Rings fellowship of the ring extended edition
                              The Matrix Revolutions
                              Mission Impossible 1
                              Mission Impossible 2
                              Mission impossible 3
                              Oceans Thirteen
                              Sherlock Holmes 2
                              Shrek 2

                              There's more I'm missing (that were in VUDU last week), I'll have to check against my old screen shots of my VUDU library. Hope this can be fixed, love VUDU, it's worked great for years, don't want to be unable to see my full library in VUDU.

                              Comment

                                #120
                                Re: Missing Movies

                                Hopefully it won't take much longer to resolve.

                                Now that customers are adding more content either via Ultraviolet or directly via vudu more problems are emerging beyond the issue of vanishing movies and UV content not porting at all.

                                Existing content should never disappear simply from adding new content.

                                If I had to guess... It seems likely that last Monday evening or Tuesday morning some new code went live, whether it is on the uvvu end or the vudu end remains to be seen.

                                Now that a problem has been identified, the logical step would be to roll back whatever change(s) had been made, so hopefully either vudu or uvvu can make that happen as soon as possible.

                                Comment

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