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VUDU AT HOME: DISC-TO-DIGITAL Bugs?

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    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    An Education (Blu Ray): Says not eligible (It is) and no way to report disc.
    Repo Men (Unrated and Theatrical Blu Ray) comes up a Pitch Black (Unrated).

    Comment


      Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

      11 Blu-rays that either say wrong title or not eligible but actually are. How long does it take for them to update the database? I have submitted many disc errors in via the app. I wish there was a way we could help speed up the process.

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        Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

        Originally posted by swiss21 View Post
        11 Blu-rays that either say wrong title or not eligible but actually are. How long does it take for them to update the database? I have submitted many disc errors in via the app. I wish there was a way we could help speed up the process.
        Speed up the process? I've been waiting on a case since 8/4/12 and they still haven't corrected it.

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          Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

          Originally posted by lujan View Post
          Speed up the process? I've been waiting on a case since 8/4/12 and they still haven't corrected it.
          I was thinking if enough people confirm the same disc is a specific title, it could either send an alert to the QA team to verify a disc more quickly or simply automatically accept the info based on X number of reports submitted via the D2D app.

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            Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

            Yes, I've got some problems with some of the Die Hard and Harry Potter disc's that go back many, many, many months and still haven't been corrected. I've seen many others report the same problems over the months. The weird thing is box sets where there are multiple disc and only one doesn't work.

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              Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

              Originally posted by jeremymc7 View Post
              Yes, I've got some problems with some of the Die Hard and Harry Potter disc's that go back many, many, many months and still haven't been corrected. I've seen many others report the same problems over the months. The weird thing is box sets where there are multiple disc and only one doesn't work.
              I tried contacting customer support about a movie that is eligible but says it's not with no way to report it but was told the only thing we can do is report the problem in this thread. With that in mind.....

              Deception (Blu Ray) says not eligible but it is. No way to report it.
              Extract (Blu Ray) Same as Deception.

              Comment


                Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                All these discs are D2D eligible.

                Alpha Dog BD (2007) - This disc is not eligible for Disc to Digital...
                Ghosts of Mars BD (2001) - This disc is not eligible for Disc to Digital...
                Silent Hill BD (2006) - This disc is not eligible for Disc to Digital...
                Star Trek BD (2009) - This disc is not eligible for Disc to Digital...
                The Tourist BD (2010) - This disc is not eligible for Disc to Digital... (the DVD disc identified correctly)
                Dawn of the Dead: Unrated BD (2004) - Comes up as the Theatrical version
                Drag Me to Hell: Unrated BD (2009) - Comes up as the Theatrical version
                Jumper BD (2008) - Identifies as "Live Free or Die Hard (Theatrical)"
                Chronicle BD (2012) - This disc 'Chronicle [The Lost Footage Edition] [2 Discs] [Includes Digital Copy] [Blu-ray/DVD] - BLURAY - 2012' is not eligible for Disc to Digital conversion.

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                  Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                  Think im gonna hold off on D2D until they show a little more concern. They hardly ever post or respond in here. When I see a little more effort. I'll convert a disc or 2.

                  Comment


                    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                    I have been using the at home D2D a lot and have had very little problems with it. Yes, occasionally a disc does not come up as the right movie, or is not recognized, but most of the time it works great. When it doesn't, those discs I just take to Walmart and have them done there. Only bummer with that is they stamp the discs (though if you do it right away, it usually rubs right off). I have also noticed that sometimes a special features disc will work to load a movie, when the regular movie dvd will not. I have also noticed on the older DVDs where one side of the disc is standard and the other is widescreen, almost always it is the widescreen side that will load successfully.

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                      Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                      Originally posted by TACBAMA View Post
                      Think im gonna hold off on D2D until they show a little more concern. They hardly ever post or respond in here. When I see a little more effort. I'll convert a disc or 2.
                      Yes. Once I get a batch of 3 or 4 I just take them to walmart now. Some I don't even post here anymore. None of the stuff I posted ever got fixed.

                      Comment


                        Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                        The Last Airbender bluray is saying it isn't eligible. Shows it eligible on the site, will give it a few months before I take it to walmart along with a couple others I have posted issues with.

                        Comment


                          Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                          The following didn't work for me today despite being D2D eligible:

                          The Lake House
                          Cobra
                          The Specialist
                          The Searchers

                          Comment


                            Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                            Errors-

                            Snatch (Blu) - This Disc Is Not Eligible
                            Cape Fear 1961 (Blu) - This Disc Is Not Eligible
                            Tower Heist (Special Edition DVD) - Unidentified

                            Comment


                              Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                              Here's kind of a crazy one. The Divide (2011). I have the combo pack. The DVD can't be identified and when I manually select it I get a message saying it's not eligible (it is). The Blu Ray it finds but says it's not eligible. When I do a search for the in store D2D only the DVD shows up. It should be eligible. Weird that the Blu Ray is not listed and the DVD is, but the home D2d says neither are.

                              Comment


                                Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                                Entrapment (Blu-ray) -- selected HDX but order list shows it as DVD and SD quality.
                                Batman: The Movie (1966) (Blu-ray) -- not eligible but in D2D list
                                Aliens (Blu-ray) -- comes up as "Alien"
                                Alien 3 (Blu-ray) -- comes up as "Alien"
                                Pet Sematary (Blu-ray) -- not recognized
                                The X-Files: Fight the Future (Blu-ray) -- selected HDX but order list shows it as DVD and SD quality
                                Transformers -- not eligible but in D2D list

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