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Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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VUDU AT HOME: DISC-TO-DIGITAL Bugs?

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    #196
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Originally posted by LocN View Post
    Cinema,

    Can you send me a screenshot of the issue of selecting wrong drive?
    BTW you don't have to use "add disc" button.
    All you need is to start VUDU To Go, switch to Disc to Digital tab, and then insert your media.
    After Windows Explorer can detect media, read the volume (you can monitor that from an Explorer windows), VUDU To Go will read media.

    Thanks,
    LLN
    It is working now.

    Comment

      #197
      Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

      Bought the 2 disc Predator/Predator 2 Blu ray set from BB today. Predator 1 worked great, Predator 2 had to manually verify the disc.

      Comment

        #198
        Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

        What us supposed to happen when you manually verify? I've done that a few times now. I don't get anything back, no email or anything.

        Comment

          #199
          Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

          Originally posted by TrackZ View Post
          What us supposed to happen when you manually verify? I've done that a few times now. I don't get anything back, no email or anything.
          There are cases that we don't have relevant mapping for those title. We are using user's feedback to cover those.

          We are looking to have 1st batch of verified titles mapping into our database by the end of this week.

          Thanks,
          LLN

          Comment

            #200
            Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

            I know I am not the first with the issue, but I have not been able to get passed the following:

            "There was a communication error while verifying this disc. Please make sure you are connected to the internet and try again."

            I can access my VUDU account and view my collection over the internet.

            I have only tried 3 BDs so far:
            Batman Begins [UPC 085391115212]
            The Dark Knight [UPC 085391176572]
            Sherlock Holmes [UPC 883929086993]

            Please help...

            Comment

              #201
              Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

              Originally posted by stallardy View Post
              I know I am not the first with the issue, but I have not been able to get passed the following:

              "There was a communication error while verifying this disc. Please make sure you are connected to the internet and try again."

              I can access my VUDU account and view my collection over the internet.

              I have only tried 3 BDs so far:
              Batman Begins [UPC 085391115212]
              The Dark Knight [UPC 085391176572]
              Sherlock Holmes [UPC 883929086993]

              Please help...
              Have you been able to detect any disc at all?
              We had this issue and we believe that we resolved it.

              Thanks,
              LLN

              Comment

                #202
                Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                Kiss of the Dragon (DVD) is not recognized.

                Comment

                  #203
                  Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                  Originally posted by DanielH View Post
                  We'll test this movie out today to see if we're able to reproduce.
                  Have you been able to check out this problem yet?

                  Comment

                    #204
                    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                    Originally posted by stallardy View Post
                    I know I am not the first with the issue, but I have not been able to get passed the following:

                    "There was a communication error while verifying this disc. Please make sure you are connected to the internet and try again."

                    I can access my VUDU account and view my collection over the internet.

                    I have only tried 3 BDs so far:
                    Batman Begins [UPC 085391115212]
                    The Dark Knight [UPC 085391176572]
                    Sherlock Holmes [UPC 883929086993]

                    Please help...

                    I had a similar problem and question. I never got an answer but was able to get a work around for my own problem. For "whatever" reason when I have VPN or virtual private network enabled I often get that error when scanning discs. Everything else seems to work perfect. When I just VPN off and go "unsecured" which I'm not crazy about the error (mostly) goes away. I can't explain it, and it probably isn't your problem. Just throwing it out there. I might it curious though that this is the only program I have that problem with and only when trying to read a disc.

                    Comment

                      #205
                      Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                      Here are my findings today:

                      THE TIME TRAVELER'S WIFE BLU [UPC: 794043137129] - The programs tells me it's "not eligible" for the Disc-to-Digital Program, but it's clearly listed as eligible on Vudu's "Convert DVDs" drop-down list on the site.

                      THE OMEN [2006] Blu [UPC: 024543401070] - Disc not recognized, but it's also on the D2D list as eligible.

                      Comment

                        #206
                        Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                        The Fast and the Furious Blu Ray 2001 - does not recognize
                        2 Fast 2 Furious Blu Ray 2003 - Does not recognize
                        They are both available for D2D.

                        These are from the Trilogy box set.

                        Comment

                          #207
                          Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                          Originally posted by jeremymc7 View Post
                          I had a similar problem and question. I never got an answer but was able to get a work around for my own problem. For "whatever" reason when I have VPN or virtual private network enabled I often get that error when scanning discs. Everything else seems to work perfect. When I just VPN off and go "unsecured" which I'm not crazy about the error (mostly) goes away. I can't explain it, and it probably isn't your problem. Just throwing it out there. I might it curious though that this is the only program I have that problem with and only when trying to read a disc.
                          This is excellent! Yes we do have connection to our servers to query for the identification of each disc. There is a certain socket connection that we use to communicate with our service. Usually if the client can play movie on the web browser then the client should be ready for VUDU disc conversion. If there is some special rule for your VPN/firewall not to allow that then we can't do anything.

                          Thanks,
                          LLN

                          Comment

                            #208
                            Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                            Originally posted by SynapseDon View Post
                            Here are my findings today:

                            THE TIME TRAVELER'S WIFE BLU [UPC: 794043137129] - The programs tells me it's "not eligible" for the Disc-to-Digital Program, but it's clearly listed as eligible on Vudu's "Convert DVDs" drop-down list on the site.

                            THE OMEN [2006] Blu [UPC: 024543401070] - Disc not recognized, but it's also on the D2D list as eligible.
                            We have identified the issue with your Time Travellers' Wife BLU disc.
                            We have done about > 600 manual mapping and we will update in the next day. I will post the list here when I have all information.

                            Thanks,
                            LLN

                            Comment

                              #209
                              Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                              Thx!

                              It would be really AWESOME if you folks at Vudu could post a new list of updated Vudu to Home disc ID fixes that you've done since beta launch.

                              Comment

                                #210
                                Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                                I am currently experiencing the error:

                                "There was a communication error while verifying this disc. Please make sure you are connected to the internet and try again."

                                for

                                Harry Potter and the Goblet of Fire (Blu-ray) boxed set

                                The other eligible disks in the boxed set have worked.

                                Thanks

                                Comment

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