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Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
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3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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In-Home D2D Bugs - Movie not recognized / Mapping Issues

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  • cg7208
    replied
    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

    The following two movies I receive "Unable to identify this disc".

    The Other Woman
    And So It Goes

    Leave a comment:


  • filiusdextris
    replied
    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

    (Updated)
    I had some "disk not recognized" issues with:
    • Les Miserables DVD
    • Jurassic Park DVD
    • Sylvia Scarlett DVD
    • Men in Black / Men in Black II - double feature DVD - neither movie recognized
    • Happy Gilmore/Billy Madison - double feature DVD - neither movie was recognized
    • Babe / Beethoven - double feature DVD - neither movie was recognized
    • Liar, Liar - double feature DVD with Bruce Almighty - only the latter movie was recognized
    • Mr. Wonderful on the back side of a double-sided DVD with Doc Hollywood - only the latter movie was recognized
    • The Secret Garden on the front side of a double-sided DVD with Five Children and It - only the latter movie was recognized
    • Harry Potter and the Sorcerer's Stone - 2-disc package with Harry Potter and the Chamber of Secrets


    These Blu-Ray discs were recognized only as DVDs:
    • Patriot Games
    • Clear and Present Danger

    Leave a comment:


  • eibocsb
    replied
    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

    Everyone's Hero DVD - VUDU To Go not recognizing even though it is on the list of convertible movies

    Error says "There was a problem while verifying this disc."

    Leave a comment:


  • cjeakin
    replied
    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

    Error: There was a problem while verifying the disk

    Batman Returns
    Batman Forever
    Batman & Robin

    Leave a comment:


  • hanshotfirst1138
    replied
    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

    Originally posted by hanshotfirst1138 View Post
    Trying to convert my unrated cut of Live Free or Die Hard into HDX. It will only read as the theatrical cut.
    So I contacted Vudu about this issue. They told me that because of the issues with the website, they wouldn't be able to convert it with my coupon in spite of the fact that it's listed in D2D, and to go to Walmart. I did, only to be told that they couldn't help or do the conversion there either. So that was waste of time and gas money.

    Leave a comment:


  • Macgyver10
    replied
    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

    I have the Jaws 3 Movie Collection, which consists of Jaws 2, Jaws 3, And Jaws: The Revenge.

    Jaws 3 and Jaws: The Revenge are on the same disc and only verify as Jaws: The Revenge.

    I have 9 other movies in my cart, and this is the last one I need to get 50% off. Anyone have any help? Please?!?

    Leave a comment:


  • ctcr92
    replied
    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

    Bridesmaids [Unrated]-Reads as theatrical
    Cast Away-Will not verify
    Fault in our Stars, The-Will not verify
    Gladiator-Will not verify
    Good Day to Die Hard, A-Will not verify
    Heat, The-Will not verify
    How Do You Know-Will not verify
    Internship, The-Will not verify
    Joe Somebody-Will not verify
    Katy Perry: Part of Me-Will not verify
    Project X [Xtended Cut]-Reads as theatrical
    Reno 911!: Miami (Theatrical)-Reads as Unrated
    Seven-Will not verify
    Sex and the City 2-Reads as 1st
    This is 40-Will not verify
    Wedding Crashers [Unrated]-Reads as theatrical
    Whole Nine Yards, The-Will not verify
    You Don't Mess With The Zohan [Theatrical]-Reads as Unrated

    Leave a comment:


  • hanshotfirst1138
    replied
    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

    Trying to convert my unrated cut of Live Free or Die Hard into HDX. It will only read as the theatrical cut.

    Leave a comment:


  • frankiek3
    replied
    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

    Blu-ray Discs detected as DVDs:
    • A Streetcar Named Desire
    • Assault on Precinct 13 - Blu-ray not listed
    • Beverly Hills Cop
    • The Bodyguard
    • Conan the Barbarian (1982)
    • Conan the Destroyer
    • Do the Right Thing
    • E.T. The Extra-Terrestrial
    • The Green Berets
    • Lara Croft Tomb Raider
    • National Lampoon's Animal House
    • Norbit
    • Out of Africa
    • Smokin' Aces - Blu-ray not listed
    • The Sting


    Blu-ray Discs detected as another Blu-ray:
    • 10.5 Apocalypse as 'Category 7: End of the World'
    • The Big White as 'Beer League'
    • Clerks as 'Chasing Amy'
    • The Curse of King Tut's Tomb as 'Blackbeard'
    • The Good the bad and the Ugly as 'A Fistful of Dollars'
    • Highlander as 'Highlander 2'
    • I Know What You Did Last Summer as 'I Still Know What You Did Last Summer'
    • Insidious as Unknown ('This disc is not eligible for Disc to Digital, please insert another disc or try again later.')
    • Sin City as 'Kill Bill Vol. 1'
    • Firefox as 'Heartbreak Ridge'


    Blu-ray Discs that are eligible but identified as 'Not Eligible':

    Blu-ray Discs that aren't Identified:
    • ...


    Blu-ray Discs that have a Verifying Error:
    • ...

    Leave a comment:


  • Bob_Bobbson
    replied
    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

    Side Effects (2013) (The Rooney Mara/Jude Law movie) UPC 025192158247

    The Vudu site lists it as being eligible for Disk to Digital, but both the Blu-Ray and DVD out of the combo pack come up with a "Problem verifying disc" error message.

    Leave a comment:


  • filiusdextris
    replied
    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

    I had some "disk not recognized" issues with:
    • Les Mis?rables DVD
    • Men in Black / Men in Black II - double feature DVD - neither movie recognized
    • Happy Gilmore/Billy Madison - double feature DVD - neither movie was recognized
    • Liar, Liar - double feature DVD with Bruce Almighty - only the latter movie was recognized
    • Mr. Wonderful on the back side of a double-sided DVD with Doc Hollywood - only the latter movie was recognized
    • The Secret Garden on the front side of a double-sided DVD with Five Children and It - only the latter movie was recognized
    • Harry Potter and the Sorcerer's Stone - 2-disc package with Harry Potter and the Chamber of Secrets - only the latter movie was recognized (though a code worked to get a free SD version of the former)


    These Blu-Ray discs were recognized only as DVDs:
    • Patriot Games
    • Clear and Present Danger

    Leave a comment:


  • Mooby
    replied
    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

    I'm bummed about it but

    Unable to identify the disc

    The Secret Life of Walter Mitty (dvd)

    Leave a comment:


  • RonSusie
    replied
    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

    The Fugitive - DVD - There was an error reading this disc. ISBN # 0-7907-2961-X
    The Passion of the Christ - Definitive Edition - BluRay - Unable to identify this disc
    Please type in the name of the movie you are trying to convert.

    Leave a comment:


  • DerekSD619
    replied
    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

    BluRay's Not Verified:
    The Wolverine (X-Men & Wolverine Collection)
    Old School (Unrated)
    The Internship (3 Comedy Film Favorites)
    Predator 2 (Predator Triple Feature)
    Iron Man (3-Movie Pack)
    Iron Man 2 (3-Movie Pack)
    Iron Man 3 (3-Movie Pack)
    Firefly: The Complete Series
    X-Men: Days Of Future Past

    Leave a comment:


  • rdodolak
    replied
    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

    Originally posted by Grey Ghost View Post
    This no longer hold true?
    No, the latest update to the "F" service seems to have messed up/killed the Blu-ray support. The "C" service has never supported Blu-ray.

    Leave a comment:

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