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In-Home D2D Bugs - Movie not recognized / Mapping Issues

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    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

    I did an d2d a couple hours ago, and when I put a blu ray copy of Kill Bill Volume 1 in and add disc, it read it as blu ray source and asked if I wanted to add an HDX copy for the $2 price. I selected the HDX to add to my cart, but on my receipt it shows up as being from DVD and gave me the sd copy.

    Comment


      Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

      Originally posted by RBBrittain View Post
      Though these should be reported anyway, if it offers DVD-to-HDX conversion the best workaround is to convert the disc anyway (especially in a batch of 10 or more), then submit a support ticket with a scan of the Blu-ray attached, requesting credit for the difference between BD-to-HDX and DVD-to-HDX ($1.50 in batches of 10 or more, $3 otherwise). Don't convert to SD; Vudu will not upgrade SD titles to HDX. If you can't gather up 10 or more to convert, you can also try in-store D2D; but be prepared for clueless associates at the photo lab.

      (Edit: The $1.50 or $3 will be a Vudu credit applied to your next Vudu purchase, including in-home D2D; may or may not apply to in-store D2D. If Vudu credit is unacceptable, try in-store D2D for $2.)
      Are you saying you've had success doing this or is this just 'in theory'?

      Comment


        Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

        Originally posted by CBrown View Post
        Are you saying you've had success doing this or is this just 'in theory'?
        I've done that method many times, and Vudu is always happy to give me a credit. Sometimes you have to provide pictures of your Blu-rays, but that's not a big deal.

        Comment


          Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

          Blues Brothers 2000 (025192115110)
          The Shadow (025192049361)
          A League of Their Own (043396392717)

          Any chance Watchmen: The Ultimate Cut will be available? I believe I've only seen it through Flixster before....

          Comment


            Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

            Originally posted by sirmikael View Post
            I've done that method many times, and Vudu is always happy to give me a credit. Sometimes you have to provide pictures of your Blu-rays, but that's not a big deal.
            Interesting. Thanks for the confirmation as of the many D2D issues I still have, I have just a few that are read but still come up as the DVD. Want to add them to the 10+ orders instead of having to take them into the store because they can't be recognized correctly.

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              Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

              What date does the 50% promotion end? I can't find it anywhere.

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                Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                Originally posted by amira View Post
                What date does the 50% promotion end? I can't find it anywhere.
                This Promotion is available from May 29, 2013 through June 30, 2014

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                  Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                  The New World bluray (the extended cut) comes up as HDX, but when I add, the order summary says DVD (SD)

                  Comment


                    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                    Originally posted by vmanu2 View Post
                    This Promotion is available from May 29, 2013 through June 30, 2014

                    Thanks. I have done all the ones I can at this point but have bought a few more DVDs that I am waiting for. Also hoping a few more will get fixed before the promotion ends.

                    Comment


                      Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                      There was a problem while verifying this disc:
                      Blade Trinity - (794043157219)
                      The Haunted World of El Superbeasto - (013138311887)
                      Led Zeppelin-The Song Remains the Same - (883929010776)
                      and
                      Repo-Men(Unrated) - this is still coming up as "Pitch Black"

                      Comment


                        Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                        The Tourist DVD is not being recognized.

                        Comment


                          Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                          Error setting the desired conversion quality:
                          The Bourne Identity (025192155123) DVD to HDX recognized, gave button but got above error

                          There was a problem verifying this disk:
                          X Files I want to Believe (02454354378780) BD (part of 2 disk set, 1st disk "Fight the Future" converted successfully

                          Comment


                            Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                            The Outsiders (Blu-ray) - There was a problem verifying the disk
                            Never Back Down (Blu-ray) - There was a problem verifying the disk
                            Italian Job (Blu-ray 2003) - Converts to Italian Job (Blu-ray 1969)

                            Comment


                              Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                              Alright, found a few more that I wasn't able to locate in this thread so far:

                              "This disc is not currently eligible for conversion"

                              Hard Rain Blu Ray, (even though the list says it is)

                              "There was a problem while verifying this disc"

                              The Wolverine (Blu Ray)
                              How to Train Your Dragon (Blu Ray)

                              Discs came up as the standard version, instead of the Blu Ray:

                              Teenage Mutant Ninja Turtles II: The Secret of the Ooze
                              Teenage Mutant Ninja Turtles III

                              (Might just do as a few others have done with these and get them this way and submit a ticket for credit, not sure just yet)

                              Comment


                                Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                                Belly 2 comes up as 'True Women - DVD - 1997' is not eligible for Disc to Digital conversion.

                                Comment

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