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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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4. Spiteful or inflammatory comments about other users or their comments
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6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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VUDU AT HOME: DISC-TO-DIGITAL Bugs?

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    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Originally posted by JRBTempe View Post
    That's odd, because I just tried my ST:TMP Blu-ray and it offered me VOYAGE HOME instead (which I had already converted via D2D)! I'm not the biggest STAR TREK fan, but it really chaps my behind that I was able to convert all of them except the first one...
    I'll try my TMP disk tomorrow and see if Voyage Home comes up. Good info, especially if it works!

    Comment


      Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

      I know its not ideal, but I was able to work around the issue with the Lord of the Rings Extended Edition blu-rays not being recognized as such. I used the first DVD of the Appendix for each movie and each showed the correct movie and in the extended version. Granted, I had to pay $2.50 for each in-home conversion instead of $1.00, but for these movies it was worth it to me.

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        Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

        Bourne Ultimatum comes up Bourne Identity.

        Comment


          VUDU AT HOME: DISC-TO-DIGITAL Bugs? / 2 Sided DVD (Widescreen/Fullscreen)

          I have successfully converted over 100 of my DVD & Blu-Rays, including some of the ones others seem to have problems with, i.e. LOTR Extended Edition Blu-ray (all 3), Die Hard (first 3 are DVD, 4th is Blu-ray), and Star Trek movies #2, 3, 4, 5, 7, 8, 9, & 10 (all are DVD, not Blu-ray)

          I have problems with ALL of my older, 2 sided, DVDs (not blu) that have Widescreen on one side and Full screen on the other. These include:

          Jason and the Argonauts
          Fifth Element
          Ghostbusters 2
          Batman (Michael Keaton version)

          Other problems are:

          The Fast and the Furious Tokyo Drift (blu-ray) comes up as the original The Fast and the Furious
          Jumper (Blu-ray) comes up as Die Hard 4 (really)
          Midway (DVD - unrecognized)
          Soylent Green (DVD) comes up as the Omega Man
          XXX (DVD - Unrecognized)
          Star Trek VI (DVD - unrecognized)


          Edit: My Bad...I just realized that LOTR Extended Bluray was an in-store conversion, not VTG (It's the last one I did before VTG became available)
          Last edited by JayJB; 06-21-2013, 09:33 AM. Reason: Bad info

          Comment


            Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

            Originally posted by JRBTempe View Post
            That's odd, because I just tried my ST:TMP Blu-ray and it offered me VOYAGE HOME instead (which I had already converted via D2D)! I'm not the biggest STAR TREK fan, but it really chaps my behind that I was able to convert all of them except the first one...

            I have both the original series and next gen Blu-Ray sets and I was only able to convert Voyage Home, Undiscovered Country, and First Contact. EVERY other disc was recognized as Voyage Home.

            Comment


              Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

              Same issues with Lord of the Rings, can't get Fellowship to work. Also Bourne movies. Men in Black (original) comes up as Men in Black 3 for some reason.

              Comment


                Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                Nothing seems to work for me. I'm running vudu @ home on windows 8. I've tried several DVD's and nothing worked. I got frustrated and quit.

                All DVD's
                Gladiator(signature selection)
                Bourne Identity(collectors editon)
                Bourne Supremacy
                Bourne Ultimatum
                Braveheart
                Matrix
                Matrix Reloaded
                Matrix Revolutions
                Mission Impossible
                Mission Impossible 2 and 3.

                All were reported as unrecognized discs.

                Comment


                  Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                  Originally posted by scottmcasey View Post
                  I know its not ideal, but I was able to work around the issue with the Lord of the Rings Extended Edition blu-rays not being recognized as such. I used the first DVD of the Appendix for each movie and each showed the correct movie and in the extended version. Granted, I had to pay $2.50 for each in-home conversion instead of $1.00, but for these movies it was worth it to me.
                  Well, we also own the DVD EE box set, from back before we had a Blu-ray player, but I don't want to pay an extra $1.50 or $3 per movie just due to a database error, so I'm holding out for the Blu-ray set to be recognized.

                  Comment


                    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                    Originally posted by MaxH View Post
                    Well, we also own the DVD EE box set, from back before we had a Blu-ray player, but I don't want to pay an extra $1.50 or $3 per movie just due to a database error, so I'm holding out for the Blu-ray set to be recognized.
                    The DVDs which come in the Blu-ray EE set are also properly recognized as the Extended Editions but the Blu-rays are not. I'm also not willing to spend extra just because of some error in the system.

                    Comment


                      Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                      Originally posted by scottmcasey View Post
                      I know its not ideal, but I was able to work around the issue with the Lord of the Rings Extended Edition blu-rays not being recognized as such. I used the first DVD of the Appendix for each movie and each showed the correct movie and in the extended version. Granted, I had to pay $2.50 for each in-home conversion instead of $1.00, but for these movies it was worth it to me.
                      I have the LOTR Trilogy on Blu Ray, *not* the Extended version, just the regular. But it came with "digital copy" disks for each film, as well as a "special features" DVD for each film too. And as mentioned previously, the 2nd and 3rd film are properly recognized, but the 1st shows up as "Return of the King" (ie: the 3rd.)

                      Inspired by your post, I tried the "special feature" DVD for the 1st one instead, and was hopeful for a moment, and then I was presented with this screen:



                      So now I have a choice between the 2nd and 3rd (extended!) one, still not the 1st (and of course, paying more than the $1 it would be if it just would recognize the Blu Ray, as the 1st!)

                      Arrgh.

                      Comment


                        Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                        ^ Interesting, I tried the non-extended Blu-ray set and the EE option didn't come up for any of them. Guess I'll have to try again, assuming it will let me.

                        Comment


                          Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                          I think distributors of the movies that come in various versions/recuts would be interested in letting owners of any of the versions paying some modest fee to get access to any of the other versions. I generally buy Unrated/Directors Cuts if at all possible/available, but I'm sure if I had guests over to watch something and any brought their kids I'd likely prefer the option of getting the theatrical cut, for instance. Sometimes it's just that I bought the disc right when it was first released then later a new cut of some sort came out -- I might be interested, but usually not for full price.

                          And it would solve what I see, from my own experience using disc-to-digital, is a huge number of issues of the wrong cut coming up for an awful lot of movies.

                          Comment


                            Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                            Originally posted by dswallow View Post
                            I think distributors of the movies that come in various versions/recuts would be interested in letting owners of any of the versions paying some modest fee to get access to any of the other versions. I generally buy Unrated/Directors Cuts if at all possible/available, but I'm sure if I had guests over to watch something and any brought their kids I'd likely prefer the option of getting the theatrical cut, for instance. Sometimes it's just that I bought the disc right when it was first released then later a new cut of some sort came out -- I might be interested, but usually not for full price.

                            And it would solve what I see, from my own experience using disc-to-digital, is a huge number of issues of the wrong cut coming up for an awful lot of movies.
                            I think the issues we're seeing with the database are from the Gracenote database. All of the titles I've had issues with in the VuduToGo app seem to be identified properly with the Fixster or CinemaNow apps and they use Rovi but they don't support Blu-ray D2D.

                            Comment


                              Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                              So, I am a big fan of the community/ forum working together to help them fix the title problems in the database. I had failures too...Far & Away ,Walk the Line, Planet of the Apes (2001), The Game, The Mummy (1999)....but has there been any indication that they actually do anything with these posts about titles not identifying (they do seem good about helping once you actually get it loaded to your account)? It seems like some people have reported stuff to both Gracenote (through the software) and to Vudu in this forum, and I am still having errors on them many, many months later. Just wondering if there is any point to our sharing other than to validate each other's frustrations.....

                              Comment


                                Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                                I have done about 60 movies, most were blu rays. Here are the ones I am having issues with:

                                1. The first Lord of the Rings - blu ray (as others have mentioned)
                                2. Ghostbusters - blu ray (some error about contacting customer service or try again later)
                                3. Puss in Boots - blu ray (some error about contacting customer service or try again later)
                                4. An Affiar to Remember - blu ray (asks to input the discs name and says they will contact me)
                                5. Silverado - DVD (asks to input the discs name and says they will contact me)
                                6. Can't Hardly Wait - DVD (some error about contacting customer service or try again later)
                                7. A Cool Dry Place - DVD (some error about contacting customer service or try again later)
                                8. Fight Club - DVD (some error about contacting customer service or try again later)

                                I did also have a problem with one of the Die Hard movies (DVD) but I put in the special features disc and it found it that way.

                                I guess the only way to get these converted is to take them to WalMart? That's too bad as I don't think the 50% off applies to converted copies there...does it?

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