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VUDU AT HOME: DISC-TO-DIGITAL Bugs?

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    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Originally posted by jtblack View Post
    I am still trying to figure out how to get past the disc read error. This is getting frustrating and I have gotten 0 help from Vudu beyond the usual stuff about ISO software. I don't have any! I get this error on two computers and it is VERY frustrating to not be able to use the service without having to go to the store.

    If anyone has other ideas that might work for fixing this issue, shoot me a PM so the replies do not get lost in this huge thread.
    The issue of "error reading" is tracking with this thread

    Unfortunately, we have not made any significant discovery yet. Please go there and give us the info of your system.

    Thanks,
    LLN

    Comment


      Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

      This one is kind of strange....

      Yesterday I used Vudu-at-Home to get "The Italian Job" (1969, Michael Caine version) using a DVD (not Bluray). VTG informed me that it was only available in HD. I figured I'd go for the HD conversion, and got the film.

      The film appears on the Ultraviolet site, and on Vudu, but is not available for play on Vudu. It only lets me play the trailer. I can view the film on another UV provider (in either HD or SD), but not on Vudu. (By the way, Vudu shows this as only being available for SD play on PC.)

      I understand that all films may not be available from all providers, but given that Vudu sold me this (and only allowed the HD upgrade) I'd think that Vudu playback should not be a problem....

      Any help is appreciated.

      Comment


        Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

        Originally posted by JayJB View Post
        This one is kind of strange....

        The film appears on the Ultraviolet site, and on Vudu, but is not available for play on Vudu. It only lets me play the trailer. I can view the film on another UV provider (in either HD or SD), but not on Vudu. (By the way, Vudu shows this as only being available for SD play on PC.)
        .
        Please let us know the type of client you were trying to play the movie. The problem may be specific to the client (Android, iOS app, or iOS browser, or PC browser playback, or V2G playback, or TV/BD playback).

        Thanks,
        LLN

        Comment


          Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

          Originally posted by LocN View Post
          Please let us know the type of client you were trying to play the movie. The problem may be specific to the client (Android, iOS app, or iOS browser, or PC browser playback, or V2G playback, or TV/BD playback).

          Thanks,
          LLN
          PC browser (Windows 8/64 bit/Internet Explorer)
          Android (4.1.1 / ASUS Transformer Prime)

          Vudu does say "You own this"

          Thanks

          Comment


            Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

            Originally posted by JayJB View Post
            This one is kind of strange....

            Yesterday I used Vudu-at-Home to get "The Italian Job" (1969, Michael Caine version) using a DVD (not Bluray). VTG informed me that it was only available in HD. I figured I'd go for the HD conversion, and got the film.

            The film appears on the Ultraviolet site, and on Vudu, but is not available for play on Vudu. It only lets me play the trailer. I can view the film on another UV provider (in either HD or SD), but not on Vudu. (By the way, Vudu shows this as only being available for SD play on PC.)

            I understand that all films may not be available from all providers, but given that Vudu sold me this (and only allowed the HD upgrade) I'd think that Vudu playback should not be a problem....

            Any help is appreciated.

            I can replicate the issue from my workstation. I don't think this is a hardware/user issue. I'll let the content team know about this title.

            I have filed a bug for this issue.
            Last edited by FelipeF; 06-21-2013, 10:12 AM. Reason: Update

            Comment


              Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

              Originally posted by FelipeF View Post
              I can replicate the issue from my workstation. I don't think this is a hardware/user issue. I'll let the content team know about this title.

              I have filed a bug for this issue.
              FelipeF,

              Thanks very much for addressing this.

              If this gets resolved, and I can use Vudu to watch the film, is there someone I can contact to get this downgraded to SD and get a credit for the $1.50 additional I had to pay for HD? Especially since it looks like Vudu only provides the film in SD. It's no big deal either way....I can understand if that's a can of worms you don't want to open.

              Thanks

              Comment


                Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                Originally posted by Fofer View Post
                But, generally speaking, lujan's question raises a valid point. Just because something is UV that doesn't always mean it is necessarily D2D eligible.

                These are early days in the program... we'll get there, one day. In the meantime, I'm stocking up at 50% prices!
                Also....just because something is D2D does not mean it's UV...for example: Taken Extended Edition
                I'm also stocking up like mad.....

                Comment


                  Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                  Seven (Blu Ray) was not recognized

                  Comment


                    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                    Originally posted by JayJB View Post
                    Also....just because something is D2D does not mean it's UV...for example: Taken Extended Edition
                    I'm also stocking up like mad.....
                    My point was that I think we should leave this thread for only new D2D (therefore VuduToGo) updates and not new UV updates.

                    Comment


                      Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                      Had issues with these DVDs:

                      Saw 1 Fullscreen DVD - Shows as Saw 6 Theatrical
                      UPC - 031398172765

                      Nacho Libre Widescreen DVD - There was a problem verifying this disc
                      UPC - 097363456247

                      Can't Hardly Wait DVD - There was a problem verifying this disc
                      UPC - 043396027145

                      Snatch DVD - There was a problem verifying this disc
                      UPC - 043396015661

                      Comment


                        Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                        Closer (2004) DVD was recognized, but when trying to convert to HDX, it would fail and ask me to retry.

                        Comment


                          There was a problem verifying this disc

                          I successfuilly processed 36 DVDs through the Disc to Digital beta program, but came up with a handful that just display the error "There was a problem verifying this disc". The problematic titles for me are:

                          Stargate (UPC 012236044000)
                          Harry Potter and the Sorcerer's Stone (UPC 085392246724)
                          The Mothman Prophecies (UPC 043396078086)
                          Batman & Robin (UPC 085391650027)
                          Groundhog Day (UPC 043396522992)
                          The Day The Earth Stood Still (1951) (UPC 024543050056)
                          Mars Attacks! (UPC 085391448020)
                          Ghostbusters 2 (UPC 043396501690)
                          Last edited by Dave_K.; 06-22-2013, 01:40 PM. Reason: Added UPC codes.

                          Comment


                            Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                            Below is a list of Blu-rays that convert to the wrong movie.

                            Blu-ray Converts To
                            Alien Resurrection --> Alien
                            Alien3 --> Alien
                            Aliens --> Alien
                            Bourne Supremecy --> Bourne Identity
                            Bourne Ultimatum --> Bourne Identity
                            Fast and Furious: Tokyo Drift --> Fast and Furious
                            Fearless --> Unleashed
                            Full Metal Jacket --> Barry Lyndon
                            Jumper --> Live Free Or Die Hard
                            Lord of the Rings: Two Towers --> Lord of the Rings: Fellowship
                            Matrix Revolutions --> The Matrix
                            Max Payne --> Hitman
                            Oceans Twelve --> Oceans Thirteen
                            Pitch Black --> Chronicles of Riddick
                            Rambo: First Blood --> Rambo
                            Rambo II --> Rambo
                            Rambo III --> Rambo
                            Swordfish --> Mad Max II
                            Taken --> Marine
                            The One --> Kung Fu Hustle
                            Transformers --> Transformers 2
                            Underworld: Rise of the Lycans --> Underworld
                            X2: X-men United --> X-men: Last Stand

                            Below is a list of Blu-rays that aren't recognized.

                            Blu-ray
                            Knockaround Guys
                            Never Back Down
                            Superman/Batman: Apocalypse
                            Ultimate Avengers

                            Comment


                              Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                              Guarding Tess/It Could Happen to You (DVD 2-Pack) neither disc could be recognized.
                              Polar Express (WS)(DVD) - not available

                              Comment


                                Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                                Repo Man (Blu-Ray)
                                Vegas Vacation (Blu-Ray)

                                Both on D2D. Neither recognized. Prompted to type in name for both. Can't convert.

                                Comment

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