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VUDU AT HOME: DISC-TO-DIGITAL Bugs?

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    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    The following titles should be available for D2D but are not being read correctly by Vudu To Go

    Scarface (Bluray) Unable to identify disk

    LOTR: The Two Towers Extended Edition (Bluray)\LOTR: The Fellowship of the Ring Extended edition (Bluray) are being recognized as either LOTR: Return of the King or LOTR: The Fellowship of the Ring in theatrical formats and not the extended editions

    Avatar (Bluray) Unable to identify disk

    The Day the Earth Stood Still (2008) (Bluray) Unable to identify disk

    Transformers (Bluray) is being recognized as Transformers: Revenge of the Fallen

    Tropic Thunder (Bluray) states that directors cut is not available for D2D conversion but Tropic Thunder is available for D2D last I checked.

    Twilight: New Moon (Bluray) Unable to identify disk

    X2: X-Men United (Bluray) is being recognized as X-Men The Last Stand

    Comment


      Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

      From what I've read, I should be able to convert the DVD for A Separation (2011) to HDX but I'm not able to get it to work.

      Comment


        Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

        I'm having kind of the opposite problem than most people have reported here. I have the Die Hard 4 disc blu ray collection, and I was able to get Live Free or Die Hard work as well as Die Hard With a Vengance, but the original Die Hard and Die Hard 2 in the collection comes up as Live Free or Die Hard.

        Comment


          Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

          Originally posted by arsenal_fan View Post
          Closer (2004) DVD was recognized, but when trying to convert to HDX, it would fail and ask me to retry.
          What was the error it gave you? I've noticed that some DVDs I've tried to convert to HDX(including Vanilla Sky, Team America: World Police, and The Fighter) gave me some random error message and then when I tried again and selected SD, it added the movie to my cart.....in HDX. I actually like that error. I get to convert a DVD to HDX, but at the Blu-ray price.

          Comment


            Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

            Originally posted by Adam_ME View Post
            What was the error it gave you? I've noticed that some DVDs I've tried to convert to HDX(including Vanilla Sky, Team America: World Police, and The Fighter) gave me some random error message and then when I tried again and selected SD, it added the movie to my cart.....in HDX. I actually like that error. I get to convert a DVD to HDX, but at the Blu-ray price.
            O.O

            Really?

            If you see that error message again, please let us know what it is! I would never have noticed that, as I never click the SD button...except once by accident, because of a user interface goof. (When the movie is only in SD, the SD button appears where the HDX button normally appears. This is poor user interface design, as the placement of buttons or navigation links should always be consistent.)

            Comment


              Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

              Originally posted by MaxH View Post
              O.O

              Really?

              If you see that error message again, please let us know what it is! I would never have noticed that, as I never click the SD button...except once by accident, because of a user interface goof. (When the movie is only in SD, the SD button appears where the HDX button normally appears. This is poor user interface design, as the placement of buttons or navigation links should always be consistent.)
              I can't remember it off the top of my head, but it's a very short one-line error message with something about "desired quality" or something to that effect.

              Comment


                Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                Below is a list of Blu-rays that are incorrect.

                Alien Resurrection --> Alien
                Alien3 --> Alien
                Aliens --> Alien
                Bourne Supremecy --> Bourne Identity
                Bourne Ultimatum --> Bourne Identity
                Fast and Furious: Tokyo Drift --> Fast and Furious
                Fearless --> Unleashed
                Full Metal Jacket --> Barry Lyndon
                Jumper --> Live Free Or Die Hard
                Lord of the Rings: Two Towers --> Lord of the Rings: Fellowship
                Matrix Revolutions --> The Matrix
                Max Payne --> Hitman
                Oceans Twelve --> Oceans Thirteen
                Pitch Black --> Chronicles of Riddick
                Rambo: First Blood --> Rambo
                Rambo II --> Rambo
                Rambo III --> Rambo
                Swordfish --> Mad Max II
                Taken --> Marine
                The One --> Kung Fu Hustle
                Transformers --> Transformers 2
                Underworld: Rise of the Lycans --> Underworld
                X2: X-men United --> X-men: Last Stand

                Below is a list of Blu-rays that aren't being recognized.

                Italian Job --> Doesn't Recognize
                Knockaround Guys --> Doesn?t Recognize
                Never Back Down --> Doesn't Recognize
                Superman/Batman: Apocalypse --> Doesn?t Recognize
                Ultimate Avengers --> Doesn?t Recognize

                Comment


                  Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                  Apparently Vudu is keeping track of this thread but it feels like it's a lost cause at this point and it's probably more frustrating than anything else. I still have hundreds of titles which still aren't recognized and these titles have been this way for months or even from the start of the private beta. Based on my experience, only about 0.5% of those titles (and that's probably being generous) have been fixed at some point since the inception of the D2D program. With the low number of discs which have been fixed it's not even clear if manually matching the title and submitting that info through the D2D app does anything at all (i.e. is it a waste of time to even identify the title) or if those few fixed discs were just a coincidence.

                  I submitted a ticket for some of these titles and here's the response I received back from Vudu support:

                  Our apologies for the errors you've encountered using our In-Home Disc to Digital Beta. We're aware there are some movies that are still not being recognized. We're keeping track and fixing the issues as quickly as possible. Please visit our forums for updates and more information:

                  https://forum.vudu.com/showthread.ph...O-DIGITAL-Bugs

                  At this time there is not an ETA since it's still BETA, but our engineers are working hard on correcting this.
                  Sounds like Vudu isn't concerned about fixing these issues right now since the D2D program is still in Beta. However, aren't these the type of issues you want to identify and correct during the Beta period? I wouldn't think you would want to exit the Beta with all of these issues but rather fix them before the Beta ends. The interesting part is "fixing the issues as quickly as possible" yet only a fraction of a percent have ever been fixed to date.

                  I can't see Vudu magically fixing all of these identification issues all at once right before they "officially" release the app and exit the Beta. Due to the low fix rate thus far I can only imagine that these issues will still exist after the beta ends.

                  Comment


                    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                    Originally posted by rdodolak View Post
                    I can't see Vudu magically fixing all of these identification issues all at once right before they "officially" release the app and exit the Beta. Due to the low fix rate thus far I can only imagine that these issues will still exist after the beta ends.
                    This is why I gave up long ago and started buying second copies as studios reissued with UltraViolet and then selling one of them off. I know it sucks.

                    Comment


                      Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                      We know they are using Gracenote for identification. You can send feedback directly to them too.

                      Here's the link with the information they need:
                      http://www.gracenote.com/company/faq/consumer/

                      Comment


                        Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                        Originally posted by tsken02 View Post
                        We know they are using Gracenote for identification. You can send feedback directly to them too.

                        Here's the link with the information they need:
                        http://www.gracenote.com/company/faq/consumer/
                        Has this worked for you? I see that you can send them an email with some limited info on a specific title but how will this fix the identification issues without specific identification data from the disc. What was suppose to be nice about the VuduToGo D2D app is that it can pull data from the actual disc and this data could be used in future identification of the disc once the title is added to the Gracenote database. Does that mean Gracenote needs to acquire each title before they add it to their database?

                        Comment


                          Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                          My reason for posting was only to highlight an alternate path. No way for me to know if it will help or not. I'm just a customer like you.

                          Comment


                            Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                            I got a response from Gracenote:

                            Thanks for writing.

                            The following information is available on the VUDU support and might be helpful in understanding why all your movies are not available for Disc-to-Digital conversion. The list of movies available for Disc-to-Digital conversion is comprised of titles from studios that are participating in the UltraViolet program that have been legally cleared for digital distribution. VUDU expects the number of titles available for Disc-to-Digital conversion to grow over time.

                            Please contact VUDU support if you have any more questions: http://supports.vudu.com/

                            Sincerely,

                            Sonia Clerc

                            Gracenote, Inc. / Customer Support Specialist

                            sclerc@gracenote.com
                            Clearly she didn't understand so I responded. Never got a response from that.

                            Feel free to try and email her.

                            Comment


                              Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                              Since Vudu licensed Gracenote, maybe she's trying to push you to go to them for issues.

                              Comment


                                Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                                Originally posted by tsken02 View Post
                                My reason for posting was only to highlight an alternate path. No way for me to know if it will help or not. I'm just a customer like you.
                                Thanks. I didn't know if you had used that method or not and had gotten results. I'll try and see what comes of it.

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